"Since we know the hotel, we were happy to return. This time we booked through Trip.com. Apparently, you end up with a budget room that looks out the other side of the building, even though a standard room was booked and all the photos of that room show a lake view. We will never book anything through Trip.com again. This time we felt like we were booked as budget tourists."

"All right!"

"Highly recommend this hotel. The owners are super friendly and do everything they can to accommodate guests needs. The rooms are spacious with natural sunlight. Everything is very clean. The breakfast buffet is very good. Beautiful garden with trampoline for the kids. Relaxing terrace to wind down with a drink. Loved everything about this place."

"We booked 3 nights at this hotel and I was a bit apprehensive having read previous reviews but what a wonderful, positive surprise. We were picked up at the train station by the hotel courtesy service. Greeted by the reception staff and offered a welcome Prosecco or soft drink and snack. The room with large balcony overlooking the spectacular scenery was very nice indeed, including outdoor futniture. The room was spacious, extremely clean, modern, very comfortable bed, little bouquet of fresh flowers, selection of fresh fruits and sweets. A kettle was provided on request. Bathroom was large with all amenities. Breakfast was super with selection of fresh fruits, yoghurts, muesli, cereals, cold meats and cheeses, salmon, eggs, pastries and more. We had dinner in the hotel two nights (because the first night was so good) and the choice as well as the food was excellent. Compliments to the chef and his team. The gardens are beautifully maintained with sun loungers dotted around as well as around the pool area also with magnificent view. There is a very pretty pergola with outdoor seating where you can enjoy food or drinks overlooking the pool and wonderful scenery beyond. I paid particular attention to the staff due to previous reviews and found them somewhat surly although helpful and professional. However, we did get a bright smiley good morning from a guy who hoovering the corrider which compensated nicely. Also the lady who greeted us at breakfast and dinner was very friendly and chatty (I think she is a member of the family who owns the hotel) which I think is a nice touch. The hotel is located about 10 minutes walk down to Ascona centre and lake, probably a 15 minutes steep walk back up which we enjoyed as a form of exercise. The hotel provides a courtesy shuttle service on request also to and from Locarno train station We have visited this hotel a few times over the years and it just gets better and better. Well done team Ascona! We are already looking forward to the next visit and highly recommend it. A few more smiles from the staff, a show of friendliness and it would be perfect."

"😊4 night stay ( April 28th). Great service from walking in the door on the 28th to departing on May 2nd😊👍.. Everything about Casa Berno is 1st class ⭐.. Spotless throughout, with a level of service that was equally ⭐... It is easy to see why Ulrike, who manages the restaurant ,has been at the hotel for over 30 years..in a word she was outstanding!😊. There is plenty more I could say.. but maybe just try it for yourself 😊👍⭐. Ps: thankyou to everyone 😊"

"Excellent location. Great n friendly staffs"

"The Jazz Hotel is a cheaply furnished hotel in a central location in Ascona. The rooms are cheaply furnished and soundproof. We booked through a reputable booking platform. For a full week's stay, we were given the worst and noisiest room in the hotel, right next to reception with loud music and opposite the breakfast room and a freely accessible coffee machine. This meant no sleeping in and no privacy. We therefore asked for a quieter room. For an additional charge of CHF 250 (!), we were able to move into the same cheaply furnished, small room on a different floor. I'm unclear as to why we were charged this extra fee; it was supposedly an upgrade. The bathroom is old and very small, so you often end up hitting yourself. The shower was very small and calcified. The breakfast room has the ambiance of a train station waiting room. The breakfast is straightforward and always the same, served carelessly with lots of ready-made products. There wasn't fresh bread, rolls, or croissants every day, and stale sausage, cheese, and Bircher muesli were offered every day. Conversation in the breakfast room was almost impossible due to the noisy refrigerated counter. This was by far the worst place I've ever spent my time in, and the price was definitely not cheap. Never again."

"Had a wonderful experience here. Close to the Lake and such a friendly welcome and service from Giuseppe and Maria. Giuseppe really cant do enough for his guests. Lovely breakfast - make sure you try the Panne Valle Maggia bread."

"I really enjoyed my entire stay from arrival to departure. Although the hotel was partially renovated, I didn't miss anything and I really enjoyed learning how sustainability is practiced in the hotel. The art butler with Maddalena Mora was an absolute highlight and I will definitely come back so that I can also do the outdoor butler activities with Cyril Oehrli. The hotel is an experience and the offers and staff are top notch. Many thanks to the entire team at the Hotel Eden Roc."