3-Star Hotels in Acapulco

I will start off with the positive and give 5* to the 3 waiters in the Bambuco Restaurant. David M who has always made my previous visits to Hotel Elcano Bambuco Restaurant a lovely experience in dining. David is a personable, pleasant young man and speaks excellent English. This visit in January I also had the pleasure of being served by Rigoberto who is pleasant and speaks English. And I can not forget to thank the pleasant Pablo at breakfast who always with a smile would bring over when ever he saw me two Concha (delicious sweet breads). Pablo also speaks English so he was the only one at Breakfast that knew what kind of bread rolls I wanted. I booked an all inclusive package with Sunwing Vacations to Hotel Elcano from January 11 to 18 and stayed in room 815. I am sure the Reservations Manager and Director of Hotel Elcano knows who I am and did not really care that they might lose me as a returning guest. One of the many reasons I returned to Hotel Elcano in the past is because I enjoyed having the choice of Buffet or Set Menu at Lunch and Dinner. I also enjoy their food, their wonderful presentation of their dishes and their excellent service by their waiters when I order from the set menu. This trip in January I was told by the Hotel Elcano Reservation Manager according to this years contract with Sunwing, Hotel Elcano has arranged for all meals to be buffet unless the hotel does not have many guests on specific days then it will be Set Menu. I told the Reservation Manager that my contract with Sunwing is still the same indicating lunch and dinner buffet or set menu. I even had a copy of my contract with me of what is included in my all inclusive package that I purchased through Sunwing. I was told by the Reservation Manager that it was Sunwing responsibility to inform their customers of the change and I would have to speak to Sunwing. So I made a complaint with Sunwing Representative onsite in Acapulco and I was told I have to speak with Guest Services Desk at the resort, since this is internal resort information that has to be managed with them. What a disappointment! This really ruined my enjoyment of my stay at Hotel Elcano. Hotel Elcano also changed their Dinner Hours which was only available from 7:00pm to 9:00pm. Sunwing website indicated the Dinner hours are from 16:30 to 22:00. The limited Dinner Hours set by Hotel Elcano for Sunwing guests became a big inconvenience for me. Because of the limited two hour time frame to have Dinner at the hotel denied me the opportunity to arrange other activities in the evening to enjoy in Acapulco. Whoever is familiar with Sunwing knows who is at fault and I know there were other complaints at other resorts in Acapulco with similar situations having problems getting what they paid for. I feel though that Hotel Elcano could of rectified the situation at the moment since this was my third visit to their hotel.

EXCELENTE SERVICIO DEL PERDONAL Y TODO MUY LIMPIO . Las habitaciones muy amplias la vista al mar hermosa . La comida muy rica y mucha variedad, el bar todo muy bien en el mar excelente servicio de meseros muy atentos

A very elegant place with beautiful views. The customer service us very great and helpful as well as caring. Would definitely recommend. They have a clean space and great pool for kids and older ages as well as a bar and food service by the pool.

The food is delicious and the staff very friendly

The hotel is located near several restaurants (walking distance), the check in and check out process was OK, I visit it on a high session so there was some queue. The room size is good, the room was very spacious however, the TV was very small with bad signal. Regarding the bathroom, if you use the shower at a peak time you won’t have hot water and the drain was clogged. The hotel has 3 elevators but one of them was not working, so we had to waited 10-15 minutes to take the elevator each time. The hotel has covid-19 protocols in place, but they are not enforced, so if you are strict about it this is not the place (at least not on a high season). Some places were crowded including the elevator and around 20% of the people were not using masks where they should. Service was very good and breakfast was good. Its beach is OK, Acapulco has beaches with softer sand. All in all, visit it on a low season

Because I was worried more about the bad comments I had seen about this hotel, but the truth is that the room that touched me was quite acceptable, obviously not waiting for luxury for what I paid and more on a holiday bridge, But if you were to expect a clean room and with what is necessary for a comfortable stay, the rooms actually look a little old, like in the 1990s but have a cold, a glass table, chairs, kitchen and a bed sofa. I have to say that the only disadvantages I had were a contact that connected the screen because it was not running out and that the wifi had a very weak signal, for the rest, the staff were very kind, 10 minutes later in the check-in which I thought a fairly reasonable time, I had no problem with waiting time in lifts, the clean room and the next day at 12 the room was ready to seat the room, It seems that the air conditioning equipment was recently replaced, because I already touched one remote control, no longer the manual equipment of those that are very noisy, the area of woods light clean as the beach and I had the luck that I touched one Quiet oil and quite acceptable breakfast buffet for the 145 pesos you pay, I insist, may the hotel be austere and a little old, but the staff treatment, The hotel was very comfortable and very comfortable.

Experience an abundance of unparalleled facilities and features at Holiday Inn Resort Acapulco. Maintain seamless communication using the complimentary Wi-Fi at hotel.Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services. Guests can avail parking facilities at the hotel.Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. Begin your day with a scrumptious on-site breakfast available each morning at Holiday Inn Resort Acapulco. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel.At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. At Holiday Inn Resort Acapulco, visitors have the option to receive groceries directly in their accommodation, ensuring outstanding comfort and simplicity when it comes to meals.During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Be sure to drop by the pool at hotel at least once during your stay.Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

A nuestro Check in el personal muy amable y atento aunque la habitación la entregan hasta las 3pm tienen servicio de guarda equipaje y puedes hacer uso de las instalaciones hasta que te entregan la habitación ya que en mi caso llegamos a las 8am nos colocaron nuestros brazaletes y pudimos ingresar, el hotel en si no es lujoso pero las instalaciones son muy cómodas, con aire acondicionado y todo lo necesario para que la estancia sea cómoda, el elevador de la torre 1 tarda DEMASIADO, en el restaurante no tienen mucha variedad de alimentos y si es algo caro para lo que te sirven pero no tan caro si tomas en cuanta que es un hotel a pie de playa, el desayuno americano que incluyen algunas estancias son de buena porción y muy rico, todo el personal del restaurante muy atento y amable. La alberca esta climatizada lo que es muy bueno y mas cuando llevas niños. Te prestan toallas de alberca las cuales puedes sacar del hotel por si vas a turistear a la Roqueta u otras playas y si las pierdes tienen un costo del 250pesos, solo te las cambian una vez por día, al finalizar tu estancia te entregan una tarjeta que entregas en recepción de que no adeudas toallas. El mismo hotel te coloca camastros con sombrilla en la playa pero son muy pocos por eso mi insistencia en comenzar sus actividades temprano, a tu regreso de la playa en la regadera para que te enjuagues de la arena y agua de mar NUNCA tienen agua. Yo recomiendo que empiecen sus actividades temprano antes de las 9am ya que después se empieza a saturar, tanto restaurante como alberca y camastros de playa. La limpieza del hotel es muy buena, las habitaciones son amplias y climatizadas, las pantallas cuentas con programación por cable aunque son muy pequeñitas pero bueno uno no va a ver la tv si no a vacacionar, la habitación también cuenta con frigobar funcionando perfectamente. A nuestro Check out que es a las 12 del día también tienes opción de guarda equipaje ya que en mi caso mi regreso era hasta las 10pm. Agradezco a la Gerente de recepción Corina y a Lorena del restaurante por su amabilidad. Sin duda me volveré a hospedar con ustedes.

Stayed as a family with 2 kids. From February 1-11, 2023. The room was with a small kitchen, it saves a lot of money on food and you can eat the usual foods. Huge Walmart across the street. Sea 5 minutes, great beach. Downstairs irishpub good food and beer. The casino is a bit further away for game lovers. There are restaurants did not go but looks good. The hotel is old and scary at the entrance. But given the price and location, it's just the Ritz😅. I recommend to those who care about the clean sea, and a super budget vacation.

Ramada by Wyndham Acapulco Hotel and Suites is a renovated property located in front of the Acapulco bay with easy access to the beach and main tourist points of interest. At Ramada by Wyndham Acapulco Hotel and Suites guests will enjoy a great location located in one of the most important beaches in the city Playa Hornos. This 75 property offers an outdoor pool for guests to relax during their stay. All rooms include a kitchen with refrigerator and microwave as well as free WiFi and Cable TV. Ramada by Wyndham Acapulco Hotel and Suites is a great option for families as rooms can receive up to 6 guests.