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The building has an intriguing shape and there are many pools. It’s also right in La Condesa Beach. Ideal location, you would think. BUT…. 1. After checking in, I found a very dirty washroom sink, and called down to report it. The woman who arrived waved her hand dismissively but I stood my ground and she cleaned it. Turns out the drain is clogged so even if the poor cleaner did her job the first time, the previous guest’s hair and muck would ring the sink unless you took special care. Annnd the sink was never fixed the whole time I was there. 2. At checkin I got a band slapped on my wrist and later realized every guest got one. It showed you belong on the property. Also they come in different colors: White means a basic stay; red means breakfast included and purple means all inclusive. So yea others will know what you’re paying for during your stay. 3. The beach is pretty good except it’s a pirate’s cove — meaning that because of the vagaries of Mexican law, though Hotsun has a great location and a piece of the beach for its guests, where you can generally sit free, the spots nearest the water belong to the government. So if you sit in the lounge chairs and under the tents nearest the waves, you have to pay different guys who keep changing the price every single day. If you land on a cruise ship from some far-flung country you may not be aware of this. Those guys, wearing uniforms of some sort, also sell drinks that are exorbitantly priced. Before you figure out they have nothing to do with Hotsun, you may be taken for a ride. I was. Also, every 1-2 mins of every day, vendors descend on the beach with all sorts of things for sale. In one day I was asked to buy grilled shrimp on a stick, coconut water with jelly, sun hats, fridge magnets, massages, boat rides, oysters, sun dresses, sunglasses, beach floats, tattoos, braids, sunscreen, sand boots and a serenade from a nice old man with a guitar. People have to make a living, yes, and the law makes Mexican beach space very democratic, but I wish the hotel, which took a $200 MXN returnable deposit to give me a towel to lie by the pool for the duration of my stay, had warned me about the Wild West nature of the beach where it is located, and pointed out which uniformed person belongs to the hotel and a head’s up so I could buy at my own risk. I said “No, gracias” maybe 90 times during that one week. 4. The noise, oh the noise. El ruido comes up to the hotel’s top floors and grabs you by the neck: Music, laughter, children squealing, etc. These are usually all marvelous aspects about living on planet earth, but when you can’t sleep because a group at the hotel is holding a party on the beach and the thump thump thump of reggaeton is blaring deep into the night and giving you a headache, the conclusion is the hotel is not prioritizing the comfort of the rest of its guests. If this is your jam, go for it. But for many it would be a frustrating experience all around.

Is By far the best hotel of Acapulco, it offers the best views from Dorado and Diamante beach, every single room as it’s own charm, luxurious bath, bed, and amenities from L’Occtane. The main pool is gorgeous, and the bar is tended by the best people ever, Daniel, Diego the 2 Alfredo’s, Alberto you guys are so awesome, thank you for the best drinks ever. If you are a private person, the hotel has 20 pool villas, very spacious, great private pool and they have amazing views to the bay. We come back every year because we love the food which is amazing all the way, the views and the tranquility Encanto provides but the key part for us is the service, the staff will make you feel at home from the very first moment and we love that every single time we come back we see the familiar faces ❤️ Thank you so much to Edwin, Candido, Fany, Iliana, Sebastian, Neftalí, Alfredo, Alberto, Francisco, Oscar, Lety, Ana, Arantza and everybody else who took care of us. Special thanks to Miguel A. For all the details, warmth, attentions and of course for creating this beautiful place. We will come back very soon Until then stay healthy Estefania & Tobias Bechtel

Manage more cleaning looks a little weakened and with maintenance crafts He urges a re-model is something old and at your time maybe it was excellent but that time is already passed

AZUL restaurant! A lovely Mexican cuisine experience in beautiful Acapulco in Iconic Princess Mundo Imperial, I have tried some few dishes of them (Pescadillas, Mole, torta de coco) and almost all of them taste delicious! They have various Mexican food in menu and their bar of alcoholic and non alcohol drink is pretty much complete for different tastes. I appreciate help of Jorge Jimenez In Azul restaurant, he was helping me carefully with my food choice and he recommended me a very tasty drink (mixed of orange and pineapple), which I ordered 2 more! All other staff are pretty professional and kind and it’s easy to understand that you won’t leave the restaurant unhappy. Thank you very much!

Generally!

The food is delicious and the staff very friendly

Because I was worried more about the bad comments I had seen about this hotel, but the truth is that the room that touched me was quite acceptable, obviously not waiting for luxury for what I paid and more on a holiday bridge, But if you were to expect a clean room and with what is necessary for a comfortable stay, the rooms actually look a little old, like in the 1990s but have a cold, a glass table, chairs, kitchen and a bed sofa. I have to say that the only disadvantages I had were a contact that connected the screen because it was not running out and that the wifi had a very weak signal, for the rest, the staff were very kind, 10 minutes later in the check-in which I thought a fairly reasonable time, I had no problem with waiting time in lifts, the clean room and the next day at 12 the room was ready to seat the room, It seems that the air conditioning equipment was recently replaced, because I already touched one remote control, no longer the manual equipment of those that are very noisy, the area of woods light clean as the beach and I had the luck that I touched one Quiet oil and quite acceptable breakfast buffet for the 145 pesos you pay, I insist, may the hotel be austere and a little old, but the staff treatment, The hotel was very comfortable and very comfortable.