Krystal Beach Acapulco
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1 night
1 room, 2 adults, 0 children
Krystal Beach Acapulco
Krystal Beach Acapulco
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We Price Match
Highlights
Spa
Buffet breakfasts
Ideal location
Bar
Outdoor pool
+4 more
Amenities
All amenities
Property Description
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7.7/10
Thx so much icy for your stay . Location is near the beach . Comfortable for stay
Surroundings
Recreation: Agencia Acapulco Yates
(<100m)
Attraction: Playa Papagayo
(310m)
Shopping: Studio Kristi
(260m)
Attraction: Islote de San Lorenzo
(480m)
Shopping: Galerias Acapulco
(250m)
Attraction: Costera
(490m)
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Rooms
Guest Reviews
Services & Amenities
Policies
6
Family Room with Mountain View
2 Double bed or 1 Sofa bed
Non-smoking
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7
King Suite with Ocean View
1 King bed and 2 Sofa bed
Non-smoking
TV
Ocean view
Private toilet
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7
Standard Room with Ocean View
2 Double bed
Non-smoking
Air conditioning
Private bathroom
TV
Ocean view
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7
Standard King Room with Mountain View
1 King bed
Non-smoking
Air conditioning
Private bathroom
TV
Mountain view
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9
King Suite with Mountain View
1 King bed and 2 Sofa bed
Non-smoking
TV
Mountain view
Private toilet
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7
Standard Room, 2 Double Beds, Mountain View
2 Double bed
Non-smoking
Air conditioning
Private bathroom
TV
Shower
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6
Standard King Room with Ocean View
1 King bed
Non-smoking
Air conditioning
Private bathroom
TV
Ocean view
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8
Lunamielera Vista Mar
1 King bed
Non-smoking
TV
Ocean view
Shower
Wi-Fi in room
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Hide Room Types
Average for similar properties in Acapulco
Guest ratings on the rise
OlegPotapoff
September 23, 2026
Thx so much icy for your stay . Location is near the beach . Comfortable for stay
Jeymi Bautista
February 17, 2026
The truth is, the hotel is very nice, but the staff isn't as friendly as they should be; they operate on the classic "you're treated according to appearance" principle. On the second day, a cockroach appeared in the room. 🤢
Original TextTranslation provided by Google
Antonio VC
April 19, 2025
The hotel is renovated and all the staff provide excellent service. However, during peak season, they should emphasize the rules more.
Some guests don't respect the rules; they reserve tables, lounge chairs, palapas, and chairs for the entire day. They go into the pool wearing t-shirts, come out wet, go to the elevator or reception, and serve themselves excessive amounts of food without eating it.
In my room, the bathroom door creaked excessively. The door to the stairwell also made a lot of noise, and my room was right next to it. When I made my reservation, I requested a room not near the elevator, and they assigned me a room right outside the elevator.
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Guest User
July 29, 2025
There's no air conditioning, the elevators aren't working, and there's no air conditioning. I requested receipts for my meals, and they still haven't sent them.
They don't have enough staff, the service is terrible, and I don't recommend this hotel.
Original TextTranslation provided by Google
Juan
July 5, 2026
Overpriced, Menu is simple and expensive. No gym available. No privacy at the beach , hustling is allowed and pressure you to buy
Jorge
June 15, 2026
Well, the room we had 928 on 9th floor. Air conditioner had a really strong smell of feces, so strong like sewer. We notified reception like 4 times. Person came to check but bad smell remains. So they were having some pipe problems so some were being changed but smell so bad. Finally they moved us to 1028 10th floor and once again issues came up, sink was clogged up and head shower 🚿 was missing, so when I turned on water splash all over.
Frank
June 4, 2026
From the time we arrived the hotel staff seemed very unwilling to take make you feel welcome, front desk seems to be more interested in coworkers conversation and her cell phone rather than accommodating the guests arriving. Same attitude was expressed throughout the hotel. As far as the hotel location was great.
Steven
May 26, 2026
This is a very basic hotel with no frills. When I got to my room the bathroom didn’t even have towels and O had to call housekeeping for towels. Lots of noise from the traffic below and the buses constantly honking their horns.
Nina
May 22, 2026
Severe sewage problem. We had no water for a period of 11-8am and then the water was running gross black water. The front desk staff acted like it was no problem. My niece came to have lunch with me and the front desk guy wanted 510. Pesos to let her in. I said how much are you going to pay me for the dirty water in the bathroom?. RUDE!! Check out that day. The staff needs to be considerate of guests.!!
Services & Amenities
Restaurant
No additional info available
Property Policies
Check-in and Check-out Times
Check-in: 15:00–18:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and cot policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | MXN$195 (approx. NZD 19.35) per person |
Adult | Buffet:MXN$390 (approx. NZD 38.70) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
Local hotel name: Krystal Beach Acapulco
- Renovated: 2009
- Number of Rooms: 457
Phone:+52-7444855050
With a stay at Krystal Beach Acapulco in Acapulco (Costera Acapulco), you'll be steps from Galerías Acapulco and 3 minutes by foot from Parque Papagayo. This beach resort is 0.4 mi (0.7 km) from Condesa Beach and 0.5 mi (0.8 km) from Plaza Bahia.
Take advantage of recreational opportunities offered, including an outdoor pool, a waterslide, and a hot tub. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Aquamarina, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 7 AM to noon for a fee.
Event facilities at this resort consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 400 guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
You might be wondering
What are the check-in and check-out times at Krystal Beach Acapulco?
Check-in at Krystal Beach Acapulco is from 15:00-18:00 and check-out is by 12:00.What are the check-in and check-out times at Krystal Beach Acapulco?
Does Krystal Beach Acapulco have a swimming pool?
Yes, Krystal Beach Acapulco has a pool.Does Krystal Beach Acapulco have a swimming pool?
Are pets allowed at Krystal Beach Acapulco?
No, pets are not allowed at Krystal Beach Acapulco.Are pets allowed at Krystal Beach Acapulco?
How much does it cost to stay at Krystal Beach Acapulco?
Prices at Krystal Beach Acapulco may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.How much does it cost to stay at Krystal Beach Acapulco?
Which airport is closest to Krystal Beach Acapulco?
The nearest airport is Acapulco International Airport, just about 37 mins from hotel by car (22.2 km) away.Which airport is closest to Krystal Beach Acapulco?
What is the cancellation policy for Krystal Beach Acapulco?
The cancellation policy for Krystal Beach Acapulco depends on the room type and booking terms.What is the cancellation policy for Krystal Beach Acapulco?
About This Property
| Nearest Airport | Acapulco International Airport |
|---|---|
| Distance to Airport | 22.22KM |
| Average Price From | NZD341 |
| Hotel Star Rating | 3 |