The hotel facilities are relatively old, the breakfast is OK and quite rich, there is parking space, it is very quiet, the soundproofing is average, you can hear the snoring next door when you sleep, it is not suitable for traveling with children, but pets are allowed
The bed marked on Ctrip is a 3-meter bed, but the actual bed in the room is about 1.5 meters, and the space is so small that the suitcase cannot be opened. I contacted Ctrip immediately, but Ctrip itself couldn't figure out whether the information provided by the hotel was wrong or the information they entered was wrong, and couldn't provide a quick solution. The only solution they could give was to change hotels for one night and then change back, and whether the cost of changing to a hotel was within their authority (the first consideration was not the inconvenience caused to consumers by their mistakes, but how much they would have to pay for it). Such issues are obviously issues that Ctrip should think about, but they have to throw them to consumers. It took a long time to toss and turn, which really affected our mood and experience! In the end, we negotiated with the hotel to get a slightly larger room, but it was far from the 3 meters marked by Ctrip! !
The hotel is dated and the floorboards creak everywhere.
Feels I bit like and old persons nursing home.
But the staff were excellent, every single one of them.
Stayed in a double suite… nice enough but that ain’t not suite. We had supper in the Lakeside restaurant on site which was good and reasonably priced but it was cold in the room and the food took ages to arrive… even though I only had a Caesar Salad !!
Anyway, we decided not to bother with breakfast but check out as well as check in was faultless.
The Spa / leisure club were quite simply dismal. The pool was Arctic cold, changing rooms “snug” and loungers awful.
This town was outside our plan and gave us an unexpected surprise. It is a beautiful town, don’t miss it. The hotel room is not big, and there is free parking in the yard behind the hotel. The bathroom is a bit short. My husband is 189cm tall and has to lower his head and cannot stand up straight. Our room was on the second floor and there was no elevator. Fortunately, we didn't have to carry too many things up the stairs when we drove. The soundproofing is not very good, you can hear the conversation next door. The breakfast was great and the restaurant manager was very welcoming! Will go here next time.
We stayed at the Holiday Inn Express in Cheltenham in mid November 2024.
The hotel is very conveniently located close to the town centre shops and other amenities.
The staff at check-in were really helpful.
We booked a hotel for one night. The initial price seemed quite good, but it was quite annoying to find out that there was a lack of transparency. They didn’t mention that the car park had an extra charge of £7. Additionally, on Trip.com, breakfast was available for an extra £14, and it was stated that kids under four years old eat for free. When the receptionist asked if we wanted breakfast, we said we would decide in the morning, and she didn’t mention anything further. However, we found out in the morning that breakfast cost £16. Had we decided the night before, it would have been £13, but they also asked for an additional £5 for the kids. Furthermore, the receptionist wasn’t very friendly. Also swimming pool was closed.
We arrived at 9:00 in the evening, but the location of the hotel was particularly good, driving quickly and arriving quickly, parking was free. Swimming is also very convenient, and the breakfast served at the hotel is also very rich.
The environment is invincible. In the golf course, all directions are lush, large areas of grass and forest, and the decoration is elegant. Breakfast and dinner are good, the price is reasonable, and the service attitude is good. It's some distance from the core of Cotswolds, but it's easy to get to Bath at high speed. The bad is that the rooms, especially the bathrooms, are too small, there is no elevator, the stairwell is very narrow, it is inconvenient to bring large luggage, and this hotel allows pets. There are dogs barking in the next few rooms at night
I had an amazing stay at De Vere Cotswold Water Park. The hotel went above and beyond by decorating the room beautifully and providing thoughtful gifts for our anniversary, making the experience truly special. The serene location with stunning views of the lake added to the charm. The excellent facilities, including the indoor pool, spa services, jacuzzi, steam room, gym, bar, and restaurant, made the stay incredibly relaxing and enjoyable. Every aspect of the experience was thoughtfully designed for comfort and luxury. Highly recommend for a romantic getaway or a peaceful retreat.
It was a good hotel, a bit basic, rooms (in the hall part of the hotel) need updating; not sure of the others. The restaurant good. The breakfast was good but a bit busy on one of the days.
The hotel facilities need attention. TV remote not working, the team couldn’t get it fixed easily; not ideal.
111 reviews
8.6/10
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8.7/10
AAlanWe stayed at the Holiday Inn Express in Cheltenham in mid November 2024.
The hotel is very conveniently located close to the town centre shops and other amenities.
The staff at check-in were really helpful.
GGuest UserHave stayed here several times and usually have a good experience, except for the breakfast arrangements at the beefeater next door.
On this occasion, we arrived with relatives in their 80s to find the rooms that had been refurbished and only completed that day, had no electricity. There was only one person on the desk, and it was a busy day in mid Dec. The poor girl fried frantically to get the electric working in both rooms, for over an hour, eventually
moving us to other rooms on another floor, but again, no electric. We we're beginning to give up hope. Already feeling low as we were attending a younger relatives' funeral the next day. But after 90 minutes, she finally succeeded by using 2 key cards in the lighting slot, giving us light. Needless to say we were all tired and weary. To her credit she offered a refund for the cost of breakfast to compensate, and on feeding our experience back to Premier Inn, they also discounted the cost of the rooms. So we were happy with that, and generally we would stay here again.
Our only other gripe is with the arrangement for breakfast in the beefeater accross the carpark. Having booked full English breakfast, that is what you expect. But being asked on arrival have you paid or not is poor practice, and would expect the booking in and restaurant services to be linked, so that question becomes mute. Then to go through each item in the English breakfast menu to be asked how many of each item is required is really unacceptable. I do hope they seriously explore a better way to greet and serve their customers. Most hotels would usually just ask your room number, which tells them if you have paid for breakfast or not, and then serve you the item as listed on the menu.
MMartin ElsenderThe hotel is dated and the floorboards creak everywhere.
Feels I bit like and old persons nursing home.
But the staff were excellent, every single one of them.
Stayed in a double suite… nice enough but that ain’t not suite. We had supper in the Lakeside restaurant on site which was good and reasonably priced but it was cold in the room and the food took ages to arrive… even though I only had a Caesar Salad !!
Anyway, we decided not to bother with breakfast but check out as well as check in was faultless.
The Spa / leisure club were quite simply dismal. The pool was Arctic cold, changing rooms “snug” and loungers awful.
GGuest UserDelighted with our 3rd stay at this welcoming hotel in perfect location in centre of beautiful Cirencester. Enjoyed the most comfortable and well appointed room, bathroom and all amenities provided. Service is perfect, be it at reception, the bar or restaurant. Breakfast is always a treat, delicious and plentiful. Thank you all at the King’s Head.
MMeralWe booked a hotel for one night. The initial price seemed quite good, but it was quite annoying to find out that there was a lack of transparency. They didn’t mention that the car park had an extra charge of £7. Additionally, on Trip.com, breakfast was available for an extra £14, and it was stated that kids under four years old eat for free. When the receptionist asked if we wanted breakfast, we said we would decide in the morning, and she didn’t mention anything further. However, we found out in the morning that breakfast cost £16. Had we decided the night before, it would have been £13, but they also asked for an additional £5 for the kids. Furthermore, the receptionist wasn’t very friendly. Also swimming pool was closed.
GGuest UserDog friendly £15 per night, comfortable bed, clean, great value for money, for the money I was not expecting high standards but impressed for what we have. Pool, sauna, steam room is free. £5 for parking which I personally did not mind due to value of hotel.
GGuest UserThe staff greeted us with a warm and welcoming smile. The room was well laid out and very clean.
We ate in the restaurant on our first night and the food was excellent. The service was prompt, efficient and friendly. Margaret made us feel right at home.
The service in the bar was attentive and efficient. The barman was friendly and helpful.
The full English breakfast gave us a great start to the day. There was plenty of choice and the service was quick and friendly.
Parking on site was secure and there were plenty of spaces.
We would definitely recommend this hotel and look forward to returning in the near future.
YYee11I had an amazing stay at De Vere Cotswold Water Park. The hotel went above and beyond by decorating the room beautifully and providing thoughtful gifts for our anniversary, making the experience truly special. The serene location with stunning views of the lake added to the charm. The excellent facilities, including the indoor pool, spa services, jacuzzi, steam room, gym, bar, and restaurant, made the stay incredibly relaxing and enjoyable. Every aspect of the experience was thoughtfully designed for comfort and luxury. Highly recommend for a romantic getaway or a peaceful retreat.
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