Poor stay, we’re regulars at Tortworth. The past twice we have been it’s been poor.
Staff are inattentive, always wandering off - leaving you to wait for service.
The rooms are basic, the pillows were in such poor condition. No stuffing in them, mattresses soft & had an awful nights sleep on them. Rooms drab, light solely by lamps. Very run down. We attended the spa, but there were no robes in the room. When checking in to the spa nobody acknowledged us we were just left to get on with it.
Food was mediocre in the library restaurant. Service was slow, menu there really isn’t a lot of choice I struggling to pick something to eat. It will probably be the last time we visit as it was that bad.
Run down & has just lost its special place for us.