Just finished a five night stay at The Regent Chongqing, was one of the best hotel experiences ever.
Arrived at the start of the national three day Duanwu Dragon Boat Festival and was warmly greeted with two tasty green bean cake pastries in a traditional wood basket as a welcome amenity in the room.
Breakfast has an abundance of options, everything fresh and delicious.
Ate at the third floor Chinese restaurant twice and the dishes there are truly outstanding, some of the best tasting dishes I’ve ever tasted in Sichuan province and also rated as the second best restaurant in Chongqing on this website. Compared to some of the top tier restaurants in cities like Beijing and Shanghai, also very reasonably priced and affordable.
What’s really nice is the hotel offers complimentary laundry service for up to three pieces per day which I thought was a very thoughtful service. Mini bar in hotel room also completely free and restocked daily. Water pressure in room’s shower was also very strong which made showering very enjoyable.
Hospitality is really on another level here. During the stay I experienced:
- A small soft cloth wipe was left next to my laptop since the staff noticed my laptop screen was a bit dirty
- Staff during breakfast would go out of there way to ask if I wanted or needed assistance in preparing a bowl of noodles, per my request they kindly prepared one for me with the most popular condiments used by locals
- One of the chefs during breakfast made it known if there was anything at all I wanted him to specially prepare for me he would gladly do it
- Same chef (Mr. Swong), when he found out I would be departing for a day trip the next morning from the hotel at a very early hour (earlier than when the hotel breakfast dining would be open) made it be known that he would make arrangements for the hotel to prepare a bag of anything I wanted from the breakfast buffet to take with me so I could eat it in the car. Sure enough, the next morning at the front desk reception there was a bag waiting for me containing various fresh fruit, a hard boiled egg, sticky rice, orange juice, banana, water, utensils. When I walked outside to the car that had arrived to pick me up, both the driver and tour guide remarked they had never seen a hotel ever do this for a guest and that this must be a really exceptional hotel.
- A complimentary bowl of fresh fruit was delivered and left in my room
- Upon check-out, received an immaculately wrapped gift box of Chongqing Small Noodles (dried, uncooked) which was accompanied by a specially prepared locally made peppercorn noodle sauce (wrapped in plastic), was actually the perfect gift since my Mom loves noodles and to see her face so happy and joyful upon receiving this gift brought me much happiness
Everywhere in the hotel, from the hotel front desk staff, the bellboys and staff working outside the front door, the staff at the 7th floor bar, the staff at the breakfast dining, to the staff on the 3rd floor Chinese restaurant, was treated so warmly and courteously and staff so helpful and thoughtful too.
Victoria was especially gracious and helpful as when I arrived, I didn’t know where to eat and after asking me a few questions with regards to my tastes and kind of ambiance I would like in a restaurant, she recommended a very popular local Chongqing Hot Pot restaurant just a few minutes away. This turned out to be great recommendation as the flavor of the hot pot was really great and the environment was more of a ‘hole in the wall’ place, very raucous and rowdy, just what I was looking for. She would also periodically check in to see if everything was going okay and if there was anything she could assist with. Will always be grateful to Victoria and the staff at Regent Chongqing for making my first trip to Chongqing so unforgettable and full of wonderful memories.
