Booked at Hepburn Springs Escape for an anniversary getaway. The design of the complex is stunning - each room cantilevered overlooking, well either the road or the car park of the adjacent springs complex. Even still, it’s a pretty impressive location. We stayed in villa 1 which is the farthest from the road and right next to the forest so little noise. The layout is great - big open bathroom with spa, not so comfortable to lay in if you’re over 5.5 foot tall. The bed, super comfy, the quality of the linen, toiletries all reflect the price point. Sadly, from here the rest left us feeling a little ripped off. Having read reviews on various sites which claim the standards of maintenance are such that guests feel nervous putting a glass down without a coaster under it and given the emphasis on having ‘clean and sanitised’ Covid safe spaces, I was expecting the room to be spotless. Unfortunately it seemed as if the cleaner got so far, decided to duck off early and leave the room half done. The cleanliness of the villa was below average. Glass cleaned with dirty cloths, bird bathroom mirror had been wiped down with a dirty cloth leaving greasy streaks, floor not mopped and shower not wiped down completely Glass doors and balustrade were streaky and greasy. Curtains with missing or broken hooks which meant the curtain sagged, even down to a broken plastic bin that hasn’t bothered to be replaced. All of this aside, it was actually the large toenail cutting which had been left/missed/ignored in the middle of the balcony floor that nearly put me over the edge. To immerse yourself in pure luxury, as they claim to offer guests to relax and unwind in is difficult when you’ve forked out nearly $300 for a room which desperately needs a good scrub down and some much needed maintenance! Sadly it doesn’t come close to pure luxury.
Outstanding
5 Reviews