Arisa Speedboat Group

Good service, take you to travel as you like, impressed customers.

very good service

We would like to make a formal claim of Arisa Group company, because they are hustlers. Money and time wasters. We had a horrible experienceWe booked the full day speed boat trip, and it was a really shining and sunny day. HOWEVER IT WAS HORRIBLE:- We arrived Phi Phi Lee Lagoon with no sun because we were 1 HOUR finding sharks. Maya bay also no sun. The planing they sell you says 30 minutes in each stop.- The driver stopped the boat really far away in a snorkeling point, we had to swim A LOT in the DEEP WATER, really scary!!!!!!! It was horrible experience, really, the driver looks like he was tired of working- The driver was really unkind with us. Saying “no” to everything. The driver was the laziest person I've ever known.- No Nui Bay stop!!! No one told us this before we paid, hustlers!- We claimed at night and in the morning, we wanted some money back or a new trip to Phi Lee Lagoon for free, BUT:1. The person in the night was SO RUDE, he just close the office and says "go home, no refund, bye".2. Arisa group made us go until their office again in the morning (which was 30 minutes walking from our hotel) to waste 2 hours of our travelling time for nothing... they laughted at us. Call the police, they said.3. No money refund, no apologies, just go out home. It was horrible experience.4.They made us lose our day.It was a waste of money and time, the information and the reality, its totally different.Maria and Anna.