Hotels With Spa in Cordillera Administrative Region, Philippines

Been checking in here regularly since November for business purposes. This is actually a good hotel specially for a quick fix for a back to back meeting or a long days work. Rooms are clean and necessary sanitary protocols are intact specially being a rooms division manager and working in the industry for almost 12 years i can personally attest that they are maintaining cleanliness on their rooms... Wifi is good though you need to re log in every 5 min of down time,,, though again its good when in use... overall this hotel is really qualified for a 3-4 star review... unfortunately they hired a someone that pulls them down... a rotten apple mixed with good ones... their front office agent named “LYN” made our stay here terrible specially when shes on duty.. (We are having a pleasant stay though when shes on day off or areadly off duty) Take note that we are staying on this property for 5 or more times per month. At first meeting, she even mentioned they dont accept card transaction, as mentioned i told her that im a rooms div manager and i can see a credit card terminal, even offered to teach her how to use it. And yes!!! Its confirmed that she really doesn’t know how to use one. Next is fro a simple request for a simple shampoo, borrowing of extra slippers, all this request are all being denied by this front office agent named LYN... Oh did i forget to mention that its hard to contact the front desk when shes on duty on graveyard? Again we are exactly on point shes sleeping on duty!!! I just dont get the point why does lyn always ask for my id when checking in well in fact all of her colleagues does not do this as im already on their records,,, maybe she also doesn’t know to use the system... lastly we ordered food outside as their resto is close... ever since it is being directly delivered by their staff after the food is being handed to the fo... I dont know if her stupidity struck again and just decided to ask me to go down and pick it up even lying that she only has the guard with him,, after mentioning to her that its always being delivered here on our room, then instantly one of the hk guys gave it with all respect.. To the general manager of this eurotel property, maam / sir, this agent will pull your property down. I really hope that necessary actions will be done. I also understand that maybe she is just hired recently and lack of training is not given due to the pandemic. But being a seasoned hotelier, this type of attitudes are usually untrainable already specially for someone working upfront.. I guess we already know what im suggesting. The guy front office supervisor is someone to commend though adding the new hk male attendant,,,actually all of the staff except Lyn...again a rotten apple on a set of good ones.. 😔

It’s a relatively new property so everything is quite clean. The rooms are comfy and the staff friendly. The location is nice and quiet and having the jeepney station right outside is a plus. We would consider returning.

We thoroughly enjoyed our stay at Sotogrande Hotel in Baguio. The room was clean, spacious, and comfortable, and the breakfast offered a fantastic variety of choices. However, what truly stood out to us was the exceptional service we received after we checked out. We accidentally left our luggage in the taxi, and the hotel staff went above and beyond to help us. Andrei Mendoza and John Lloyd Mercado not only assisted in tracking down the driver, but they also coordinated with the police and arranged for our luggage to be shipped to our home address. This level of dedication was far beyond their duties, and it truly showed their commitment to their guests. We believe Andrei and John Lloyd deserve special recognition for their outstanding customer service and genuine care for their guests. Their hard work and compassion make a significant difference, and it’s exactly this kind of service that makes Sotogrande Hotel stand out. Thank you for an unforgettable experience!

Best value for the space. Stayed here with friends years ago. Came back with family. Air conditioned room good for 5 adults and 1 infant. Upon entering the room, looks it had it shares of fun times already. But once the lights are open and blinds are up and Aircon is open the room feels more homey. They have ample parking space but best to get to park out the lobby. Basement parking is quite cramped and also stinks of cigarette even if there were a bunch of no smoking sign. The hallway also sometime smells like cigarettes. Initially was informed that breakfast was plated but it was buffet breakfast. Breakfast had cereals, chicken soup on both days, two kinds of rice, 3 kinds of viands, diy salad and two kinds of fruits. Coffee, hot chocolate, juice and water. Everything was edible but not that good. 😆 location is also good since baguio has number coding on weekdays. Having ascending part of session road closed was a bit hassle but easy to go around. Beds were comfy, restroom was clean enough. Elevator in hotel is not working 24 hours unless you have bags need to be lifted. Overall nice stay. Budget and comfort was hit 🎯

Uploaded herewith is a photo of an advisory by Baguio Burnham Suites management regarding the LIMITATION in their supply of hot water. This photo was taken inside my hotel room, after I checked-in the hotel. The hotel management should have been honest enough to publish the same advisory in their website. I checked their website BEFORE booking a 9-night stay in their hotel. Had I read their advisory in their website at that time, I would NOT have booked a stay in their hotel at all! When I actually checked-in Baguio Burnham Suites hotel, I discovered that the problem with their supply of hot water was MUCH WORSE that what their advisory admits. The hot water failed literally everyday that I was there. Engineering came twice to try to fix the hot water problem, but the ”fix” did not last! I had to take FREEZING showers in the bathroom twice. This was because Baguio City has COLD weather and there was NO hot water. I asked myself, how about the men's restroom in the ground floor of the hotel? Does it provide hot water? I tested said restroom for 5-10 minutes. NO hot water. I had to check-out of the hotel, after a stay of only 3 nights. I did NOT use the remaining 6 nights of my booking. In a cold climate, NO reliable hot water! Unbearable!

This is a hotel that your baby boomer parents & titas would like, mine certainly did. Design looks a bit dated (or that's what they are going for?), classic Baguio-feels, but facilities are maintained and staff are well-trained. They even got fresh flower arrangement decors and manicured gardens to boot. Hotel looks small at a glance but rooms are big on the inside. They can even accommodate two busloads of people without feeling cramped, even on breakfast. Speaking of breakfast, theirs is good, mostly Filipino dishes and more. What I liked the most is the design of the room. We were a group of 6 adults, a kid, and an infant, and we fit comfortably on their family room. They have a table which is nice for coffee (which they provide along with tea bags, cups, and an electric kettle). Being with a big group means a longer queue to a single bathroom, right? Not if you have two separate shower rooms and a door-separated toilet, which is a thoughtful touch along with providing basic toiletries. This is one of the reason I would most likely book here again since we usually go to Baguio with a big group. The only cons I see is that 1. there's no elevator going down to basement rooms, which might be an issue to seniors (my senior companions - 60ish, didn't mind the short flight of stairs though); 2. location is a bit far from city center/business district (it's nearer to Wright Park).

Rating this place. ZERO. No proper clean up and sanitation - there are used slippers under the bed from who knows how long ago. We understand the dust on the window sill but the dust on the BATHROOM switches are unacceptable as it means they do not clean well or do deep cleaning. The electric fan in the unit is very dusty - it’s not been cleaned in months as the dust is thick enough to plant a seedling into it. I always wake up with puffy eyes from poor quality sleep and dust allergy. The bathroom smelled like sewers that went from bad to worse. The shower area is so small you can barely move in it and the bidet is awkwardly placed on the left hand side. We booked for 3 nights and suffered through them as we had already paid in full - 7,087.50! Too much for poor quality hotel stay. Not worth your money! The windows have no sound proofing - you are guaranteed NO TO BAD SLEEP. You can hear motors and cars all through the night. The food is very limited and cheaply made - fish fillet that is malansa. Scrambled eggs made from one egg divided into 2 orders. The only good thing is the free water in the diner which you can avail of at any time. We had been patient enough during our stay and could almost endure the experience except on the last night, there was a group above us who were shouting loudly and thundering around their room - dumadagongdong sila and this went on until about 1:45am which was the time we informed the guard on duty to inform the room above us to quiet down as we could not sleep. I could not understand how the guard on duty didn’t reprimand the unit above earlier as when I went down to inform him of the noise - the hollering and laughing can be heard all the way down in the hotel entrance. By early morning the taho vendor decided to shout right in front of our window waking us up. He kept hollering for half an hour until he noticed he was being recorded. Lastly, during breakfast there was a piece of plastic in the food - they offered to replace it but we already lost our appetite and distrusted the kitchen quality. We informed the staff of our ordeal as he stated that the manager was not available. It is not a good sign when the staff does not know how many stars hotel they are as when he was asked… his answer was “I don’t know… 4 or 5?” Upon check out - the manager apologized for the inconveniences and gave an apology cake but the statements after only made me livid inside. The manager stated that the owner had been informed and that they will set a general cleaning - THIS SHOULD BE MANDATORY EVERY WEEK OR TWO WEEKS if the place is always with guests, it should not arise due to guest complaints. What was more infuriating is being offered 20% discount on our next stay - NO, WE WILL NOT COME BACK! A horrible first experience cannot be rectified with a second visit as the trauma and distrust is already there. If the management really wanted to make amends… the 20% discount should have been applied on that visit and a 300 peso cake c

We stayed for a week (7d 6n) It was a charming hotel that overlooks the mountainous Baguio City. Staff were accommodating, professional and friendly. My only downside is that there’s no shuttle to pick us up or drop us off to our preferred destination especially one night that we finished shopping at SM Baguio not so late at around 8 or 9pm and there were no taxicabs around. We were neglected by the SM’s dispatcher so freezing and inconvenient as it is, I called the hotel to pick us up since we were having a hard time booking a grab taxi. It is always drivers are busy all the time. The first lady at front desk wasn’t that helpful. She just gave a “wala na kaming magagawa” answer but the second front desk lady was accommodating and went the extra mile so kudos to her. Shout out to our housekeeper lady Grace who also is friendly and courteous and gave us all the amenities we needed. Replenished our sheets reqularly. Above all it was an above average stay but not as perfect since there were minor areas like, the bathroom sewer stinks, which I think they are aware of, no shuttle, the balcony is fine coz we were at the corner facing both the vines with some noisy construction workers chatting but tolerable and pine trees on your right. You have to lean over to get a good view but be extra careful for you might fall to your death. It was a charming and promising hotel. We might consider to comeback and tell this to friends, relatives and close loved ones.

We requested the changes in our booking through Ms. Katherine Perez last Saturday, 18 May 2024. We informed her that since my sister and her husband confirmed to join us , hence we requested for the revision of our reservation. We told her we saw the ad that costs P7,500 in one room and we would like to avail that promo. She assisted us for the booking and informed us that we will be paying additional amount of P3,375.00 which we agreed to pay upon check in. She only emphasized to us that we can no longer avail for the privilege discount of the seniors since we are already availing the hotel''s promo. She even sent us an email as proof of the balance amount we have to settle. However, when we arrived at the check in counter, they are already charging us extra for the 4th person which is not what was discussed to us by Ms. Perez. In the end, we are at the losing end and just have no choice but to pay because she was not allowed by Mr. Cabajar, Assistant Front Office Manager to speak to us to give clarification about the matter. There's no problem for us to pay the right amount as long as it is properly disclosed with us in the beginning . It is even our wedding anniversary that we chose your hotel for us to celebrate and unwind. We didn't expect that we will be disappointed in a way. Where is the saying that I just hope no more client/patron would ever feel the same way.

We enjoyed our short stay here, and the customer service from the staff and owner was excellent. The view and the place are beautiful, though there are some opportunities to improve the place I observed, such as the lack of transportation vehicles, which is inevitable since the transient is located on almost a mountain top. There are also some noise disturbances due to construction done to expand the place for free parking lots if you happen to bring your own vehicle there and food deliveries. You need to bring your own foods for lunch and dinner, or at least some ingredients to cook since you can use the kitchen there due to the limited foods they are offering, like silog's for breakfast. However, despite all the opportunities to improve that I found there, I still love it and wanted to recommend the place, because if you seek peace of mind, cool weather, and a mountain view, you may wish to go there; it's worth trying. Also, you will probably meet some foreign people there from other countries who are also staying in the same transient. 🥰🥰👍👍👍

Been checking in here regularly since November for business purposes. This is actually a good hotel specially for a quick fix for a back to back meeting or a long days work. Rooms are clean and necessary sanitary protocols are intact specially being a rooms division manager and working in the industry for almost 12 years i can personally attest that they are maintaining cleanliness on their rooms... Wifi is good though you need to re log in every 5 min of down time,,, though again its good when in use... overall this hotel is really qualified for a 3-4 star review... unfortunately they hired a someone that pulls them down... a rotten apple mixed with good ones... their front office agent named “LYN” made our stay here terrible specially when shes on duty.. (We are having a pleasant stay though when shes on day off or areadly off duty) Take note that we are staying on this property for 5 or more times per month. At first meeting, she even mentioned they dont accept card transaction, as mentioned i told her that im a rooms div manager and i can see a credit card terminal, even offered to teach her how to use it. And yes!!! Its confirmed that she really doesn’t know how to use one. Next is fro a simple request for a simple shampoo, borrowing of extra slippers, all this request are all being denied by this front office agent named LYN... Oh did i forget to mention that its hard to contact the front desk when shes on duty on graveyard? Again we are exactly on point shes sleeping on duty!!! I just dont get the point why does lyn always ask for my id when checking in well in fact all of her colleagues does not do this as im already on their records,,, maybe she also doesn’t know to use the system... lastly we ordered food outside as their resto is close... ever since it is being directly delivered by their staff after the food is being handed to the fo... I dont know if her stupidity struck again and just decided to ask me to go down and pick it up even lying that she only has the guard with him,, after mentioning to her that its always being delivered here on our room, then instantly one of the hk guys gave it with all respect.. To the general manager of this eurotel property, maam / sir, this agent will pull your property down. I really hope that necessary actions will be done. I also understand that maybe she is just hired recently and lack of training is not given due to the pandemic. But being a seasoned hotelier, this type of attitudes are usually untrainable already specially for someone working upfront.. I guess we already know what im suggesting. The guy front office supervisor is someone to commend though adding the new hk male attendant,,,actually all of the staff except Lyn...again a rotten apple on a set of good ones.. 😔

It’s a relatively new property so everything is quite clean. The rooms are comfy and the staff friendly. The location is nice and quiet and having the jeepney station right outside is a plus. We would consider returning.

We thoroughly enjoyed our stay at Sotogrande Hotel in Baguio. The room was clean, spacious, and comfortable, and the breakfast offered a fantastic variety of choices. However, what truly stood out to us was the exceptional service we received after we checked out. We accidentally left our luggage in the taxi, and the hotel staff went above and beyond to help us. Andrei Mendoza and John Lloyd Mercado not only assisted in tracking down the driver, but they also coordinated with the police and arranged for our luggage to be shipped to our home address. This level of dedication was far beyond their duties, and it truly showed their commitment to their guests. We believe Andrei and John Lloyd deserve special recognition for their outstanding customer service and genuine care for their guests. Their hard work and compassion make a significant difference, and it’s exactly this kind of service that makes Sotogrande Hotel stand out. Thank you for an unforgettable experience!

Best value for the space. Stayed here with friends years ago. Came back with family. Air conditioned room good for 5 adults and 1 infant. Upon entering the room, looks it had it shares of fun times already. But once the lights are open and blinds are up and Aircon is open the room feels more homey. They have ample parking space but best to get to park out the lobby. Basement parking is quite cramped and also stinks of cigarette even if there were a bunch of no smoking sign. The hallway also sometime smells like cigarettes. Initially was informed that breakfast was plated but it was buffet breakfast. Breakfast had cereals, chicken soup on both days, two kinds of rice, 3 kinds of viands, diy salad and two kinds of fruits. Coffee, hot chocolate, juice and water. Everything was edible but not that good. 😆 location is also good since baguio has number coding on weekdays. Having ascending part of session road closed was a bit hassle but easy to go around. Beds were comfy, restroom was clean enough. Elevator in hotel is not working 24 hours unless you have bags need to be lifted. Overall nice stay. Budget and comfort was hit 🎯

Uploaded herewith is a photo of an advisory by Baguio Burnham Suites management regarding the LIMITATION in their supply of hot water. This photo was taken inside my hotel room, after I checked-in the hotel. The hotel management should have been honest enough to publish the same advisory in their website. I checked their website BEFORE booking a 9-night stay in their hotel. Had I read their advisory in their website at that time, I would NOT have booked a stay in their hotel at all! When I actually checked-in Baguio Burnham Suites hotel, I discovered that the problem with their supply of hot water was MUCH WORSE that what their advisory admits. The hot water failed literally everyday that I was there. Engineering came twice to try to fix the hot water problem, but the ”fix” did not last! I had to take FREEZING showers in the bathroom twice. This was because Baguio City has COLD weather and there was NO hot water. I asked myself, how about the men's restroom in the ground floor of the hotel? Does it provide hot water? I tested said restroom for 5-10 minutes. NO hot water. I had to check-out of the hotel, after a stay of only 3 nights. I did NOT use the remaining 6 nights of my booking. In a cold climate, NO reliable hot water! Unbearable!

This is a hotel that your baby boomer parents & titas would like, mine certainly did. Design looks a bit dated (or that's what they are going for?), classic Baguio-feels, but facilities are maintained and staff are well-trained. They even got fresh flower arrangement decors and manicured gardens to boot. Hotel looks small at a glance but rooms are big on the inside. They can even accommodate two busloads of people without feeling cramped, even on breakfast. Speaking of breakfast, theirs is good, mostly Filipino dishes and more. What I liked the most is the design of the room. We were a group of 6 adults, a kid, and an infant, and we fit comfortably on their family room. They have a table which is nice for coffee (which they provide along with tea bags, cups, and an electric kettle). Being with a big group means a longer queue to a single bathroom, right? Not if you have two separate shower rooms and a door-separated toilet, which is a thoughtful touch along with providing basic toiletries. This is one of the reason I would most likely book here again since we usually go to Baguio with a big group. The only cons I see is that 1. there's no elevator going down to basement rooms, which might be an issue to seniors (my senior companions - 60ish, didn't mind the short flight of stairs though); 2. location is a bit far from city center/business district (it's nearer to Wright Park).

Rating this place. ZERO. No proper clean up and sanitation - there are used slippers under the bed from who knows how long ago. We understand the dust on the window sill but the dust on the BATHROOM switches are unacceptable as it means they do not clean well or do deep cleaning. The electric fan in the unit is very dusty - it’s not been cleaned in months as the dust is thick enough to plant a seedling into it. I always wake up with puffy eyes from poor quality sleep and dust allergy. The bathroom smelled like sewers that went from bad to worse. The shower area is so small you can barely move in it and the bidet is awkwardly placed on the left hand side. We booked for 3 nights and suffered through them as we had already paid in full - 7,087.50! Too much for poor quality hotel stay. Not worth your money! The windows have no sound proofing - you are guaranteed NO TO BAD SLEEP. You can hear motors and cars all through the night. The food is very limited and cheaply made - fish fillet that is malansa. Scrambled eggs made from one egg divided into 2 orders. The only good thing is the free water in the diner which you can avail of at any time. We had been patient enough during our stay and could almost endure the experience except on the last night, there was a group above us who were shouting loudly and thundering around their room - dumadagongdong sila and this went on until about 1:45am which was the time we informed the guard on duty to inform the room above us to quiet down as we could not sleep. I could not understand how the guard on duty didn’t reprimand the unit above earlier as when I went down to inform him of the noise - the hollering and laughing can be heard all the way down in the hotel entrance. By early morning the taho vendor decided to shout right in front of our window waking us up. He kept hollering for half an hour until he noticed he was being recorded. Lastly, during breakfast there was a piece of plastic in the food - they offered to replace it but we already lost our appetite and distrusted the kitchen quality. We informed the staff of our ordeal as he stated that the manager was not available. It is not a good sign when the staff does not know how many stars hotel they are as when he was asked… his answer was “I don’t know… 4 or 5?” Upon check out - the manager apologized for the inconveniences and gave an apology cake but the statements after only made me livid inside. The manager stated that the owner had been informed and that they will set a general cleaning - THIS SHOULD BE MANDATORY EVERY WEEK OR TWO WEEKS if the place is always with guests, it should not arise due to guest complaints. What was more infuriating is being offered 20% discount on our next stay - NO, WE WILL NOT COME BACK! A horrible first experience cannot be rectified with a second visit as the trauma and distrust is already there. If the management really wanted to make amends… the 20% discount should have been applied on that visit and a 300 peso cake c

We stayed for a week (7d 6n) It was a charming hotel that overlooks the mountainous Baguio City. Staff were accommodating, professional and friendly. My only downside is that there’s no shuttle to pick us up or drop us off to our preferred destination especially one night that we finished shopping at SM Baguio not so late at around 8 or 9pm and there were no taxicabs around. We were neglected by the SM’s dispatcher so freezing and inconvenient as it is, I called the hotel to pick us up since we were having a hard time booking a grab taxi. It is always drivers are busy all the time. The first lady at front desk wasn’t that helpful. She just gave a “wala na kaming magagawa” answer but the second front desk lady was accommodating and went the extra mile so kudos to her. Shout out to our housekeeper lady Grace who also is friendly and courteous and gave us all the amenities we needed. Replenished our sheets reqularly. Above all it was an above average stay but not as perfect since there were minor areas like, the bathroom sewer stinks, which I think they are aware of, no shuttle, the balcony is fine coz we were at the corner facing both the vines with some noisy construction workers chatting but tolerable and pine trees on your right. You have to lean over to get a good view but be extra careful for you might fall to your death. It was a charming and promising hotel. We might consider to comeback and tell this to friends, relatives and close loved ones.

We requested the changes in our booking through Ms. Katherine Perez last Saturday, 18 May 2024. We informed her that since my sister and her husband confirmed to join us , hence we requested for the revision of our reservation. We told her we saw the ad that costs P7,500 in one room and we would like to avail that promo. She assisted us for the booking and informed us that we will be paying additional amount of P3,375.00 which we agreed to pay upon check in. She only emphasized to us that we can no longer avail for the privilege discount of the seniors since we are already availing the hotel''s promo. She even sent us an email as proof of the balance amount we have to settle. However, when we arrived at the check in counter, they are already charging us extra for the 4th person which is not what was discussed to us by Ms. Perez. In the end, we are at the losing end and just have no choice but to pay because she was not allowed by Mr. Cabajar, Assistant Front Office Manager to speak to us to give clarification about the matter. There's no problem for us to pay the right amount as long as it is properly disclosed with us in the beginning . It is even our wedding anniversary that we chose your hotel for us to celebrate and unwind. We didn't expect that we will be disappointed in a way. Where is the saying that I just hope no more client/patron would ever feel the same way.

We enjoyed our short stay here, and the customer service from the staff and owner was excellent. The view and the place are beautiful, though there are some opportunities to improve the place I observed, such as the lack of transportation vehicles, which is inevitable since the transient is located on almost a mountain top. There are also some noise disturbances due to construction done to expand the place for free parking lots if you happen to bring your own vehicle there and food deliveries. You need to bring your own foods for lunch and dinner, or at least some ingredients to cook since you can use the kitchen there due to the limited foods they are offering, like silog's for breakfast. However, despite all the opportunities to improve that I found there, I still love it and wanted to recommend the place, because if you seek peace of mind, cool weather, and a mountain view, you may wish to go there; it's worth trying. Also, you will probably meet some foreign people there from other countries who are also staying in the same transient. 🥰🥰👍👍👍

Been checking in here regularly since November for business purposes. This is actually a good hotel specially for a quick fix for a back to back meeting or a long days work. Rooms are clean and necessary sanitary protocols are intact specially being a rooms division manager and working in the industry for almost 12 years i can personally attest that they are maintaining cleanliness on their rooms... Wifi is good though you need to re log in every 5 min of down time,,, though again its good when in use... overall this hotel is really qualified for a 3-4 star review... unfortunately they hired a someone that pulls them down... a rotten apple mixed with good ones... their front office agent named “LYN” made our stay here terrible specially when shes on duty.. (We are having a pleasant stay though when shes on day off or areadly off duty) Take note that we are staying on this property for 5 or more times per month. At first meeting, she even mentioned they dont accept card transaction, as mentioned i told her that im a rooms div manager and i can see a credit card terminal, even offered to teach her how to use it. And yes!!! Its confirmed that she really doesn’t know how to use one. Next is fro a simple request for a simple shampoo, borrowing of extra slippers, all this request are all being denied by this front office agent named LYN... Oh did i forget to mention that its hard to contact the front desk when shes on duty on graveyard? Again we are exactly on point shes sleeping on duty!!! I just dont get the point why does lyn always ask for my id when checking in well in fact all of her colleagues does not do this as im already on their records,,, maybe she also doesn’t know to use the system... lastly we ordered food outside as their resto is close... ever since it is being directly delivered by their staff after the food is being handed to the fo... I dont know if her stupidity struck again and just decided to ask me to go down and pick it up even lying that she only has the guard with him,, after mentioning to her that its always being delivered here on our room, then instantly one of the hk guys gave it with all respect.. To the general manager of this eurotel property, maam / sir, this agent will pull your property down. I really hope that necessary actions will be done. I also understand that maybe she is just hired recently and lack of training is not given due to the pandemic. But being a seasoned hotelier, this type of attitudes are usually untrainable already specially for someone working upfront.. I guess we already know what im suggesting. The guy front office supervisor is someone to commend though adding the new hk male attendant,,,actually all of the staff except Lyn...again a rotten apple on a set of good ones.. 😔

It’s a relatively new property so everything is quite clean. The rooms are comfy and the staff friendly. The location is nice and quiet and having the jeepney station right outside is a plus. We would consider returning.

We thoroughly enjoyed our stay at Sotogrande Hotel in Baguio. The room was clean, spacious, and comfortable, and the breakfast offered a fantastic variety of choices. However, what truly stood out to us was the exceptional service we received after we checked out. We accidentally left our luggage in the taxi, and the hotel staff went above and beyond to help us. Andrei Mendoza and John Lloyd Mercado not only assisted in tracking down the driver, but they also coordinated with the police and arranged for our luggage to be shipped to our home address. This level of dedication was far beyond their duties, and it truly showed their commitment to their guests. We believe Andrei and John Lloyd deserve special recognition for their outstanding customer service and genuine care for their guests. Their hard work and compassion make a significant difference, and it’s exactly this kind of service that makes Sotogrande Hotel stand out. Thank you for an unforgettable experience!

Best value for the space. Stayed here with friends years ago. Came back with family. Air conditioned room good for 5 adults and 1 infant. Upon entering the room, looks it had it shares of fun times already. But once the lights are open and blinds are up and Aircon is open the room feels more homey. They have ample parking space but best to get to park out the lobby. Basement parking is quite cramped and also stinks of cigarette even if there were a bunch of no smoking sign. The hallway also sometime smells like cigarettes. Initially was informed that breakfast was plated but it was buffet breakfast. Breakfast had cereals, chicken soup on both days, two kinds of rice, 3 kinds of viands, diy salad and two kinds of fruits. Coffee, hot chocolate, juice and water. Everything was edible but not that good. 😆 location is also good since baguio has number coding on weekdays. Having ascending part of session road closed was a bit hassle but easy to go around. Beds were comfy, restroom was clean enough. Elevator in hotel is not working 24 hours unless you have bags need to be lifted. Overall nice stay. Budget and comfort was hit 🎯

Uploaded herewith is a photo of an advisory by Baguio Burnham Suites management regarding the LIMITATION in their supply of hot water. This photo was taken inside my hotel room, after I checked-in the hotel. The hotel management should have been honest enough to publish the same advisory in their website. I checked their website BEFORE booking a 9-night stay in their hotel. Had I read their advisory in their website at that time, I would NOT have booked a stay in their hotel at all! When I actually checked-in Baguio Burnham Suites hotel, I discovered that the problem with their supply of hot water was MUCH WORSE that what their advisory admits. The hot water failed literally everyday that I was there. Engineering came twice to try to fix the hot water problem, but the ”fix” did not last! I had to take FREEZING showers in the bathroom twice. This was because Baguio City has COLD weather and there was NO hot water. I asked myself, how about the men's restroom in the ground floor of the hotel? Does it provide hot water? I tested said restroom for 5-10 minutes. NO hot water. I had to check-out of the hotel, after a stay of only 3 nights. I did NOT use the remaining 6 nights of my booking. In a cold climate, NO reliable hot water! Unbearable!

This is a hotel that your baby boomer parents & titas would like, mine certainly did. Design looks a bit dated (or that's what they are going for?), classic Baguio-feels, but facilities are maintained and staff are well-trained. They even got fresh flower arrangement decors and manicured gardens to boot. Hotel looks small at a glance but rooms are big on the inside. They can even accommodate two busloads of people without feeling cramped, even on breakfast. Speaking of breakfast, theirs is good, mostly Filipino dishes and more. What I liked the most is the design of the room. We were a group of 6 adults, a kid, and an infant, and we fit comfortably on their family room. They have a table which is nice for coffee (which they provide along with tea bags, cups, and an electric kettle). Being with a big group means a longer queue to a single bathroom, right? Not if you have two separate shower rooms and a door-separated toilet, which is a thoughtful touch along with providing basic toiletries. This is one of the reason I would most likely book here again since we usually go to Baguio with a big group. The only cons I see is that 1. there's no elevator going down to basement rooms, which might be an issue to seniors (my senior companions - 60ish, didn't mind the short flight of stairs though); 2. location is a bit far from city center/business district (it's nearer to Wright Park).

Rating this place. ZERO. No proper clean up and sanitation - there are used slippers under the bed from who knows how long ago. We understand the dust on the window sill but the dust on the BATHROOM switches are unacceptable as it means they do not clean well or do deep cleaning. The electric fan in the unit is very dusty - it’s not been cleaned in months as the dust is thick enough to plant a seedling into it. I always wake up with puffy eyes from poor quality sleep and dust allergy. The bathroom smelled like sewers that went from bad to worse. The shower area is so small you can barely move in it and the bidet is awkwardly placed on the left hand side. We booked for 3 nights and suffered through them as we had already paid in full - 7,087.50! Too much for poor quality hotel stay. Not worth your money! The windows have no sound proofing - you are guaranteed NO TO BAD SLEEP. You can hear motors and cars all through the night. The food is very limited and cheaply made - fish fillet that is malansa. Scrambled eggs made from one egg divided into 2 orders. The only good thing is the free water in the diner which you can avail of at any time. We had been patient enough during our stay and could almost endure the experience except on the last night, there was a group above us who were shouting loudly and thundering around their room - dumadagongdong sila and this went on until about 1:45am which was the time we informed the guard on duty to inform the room above us to quiet down as we could not sleep. I could not understand how the guard on duty didn’t reprimand the unit above earlier as when I went down to inform him of the noise - the hollering and laughing can be heard all the way down in the hotel entrance. By early morning the taho vendor decided to shout right in front of our window waking us up. He kept hollering for half an hour until he noticed he was being recorded. Lastly, during breakfast there was a piece of plastic in the food - they offered to replace it but we already lost our appetite and distrusted the kitchen quality. We informed the staff of our ordeal as he stated that the manager was not available. It is not a good sign when the staff does not know how many stars hotel they are as when he was asked… his answer was “I don’t know… 4 or 5?” Upon check out - the manager apologized for the inconveniences and gave an apology cake but the statements after only made me livid inside. The manager stated that the owner had been informed and that they will set a general cleaning - THIS SHOULD BE MANDATORY EVERY WEEK OR TWO WEEKS if the place is always with guests, it should not arise due to guest complaints. What was more infuriating is being offered 20% discount on our next stay - NO, WE WILL NOT COME BACK! A horrible first experience cannot be rectified with a second visit as the trauma and distrust is already there. If the management really wanted to make amends… the 20% discount should have been applied on that visit and a 300 peso cake c

We stayed for a week (7d 6n) It was a charming hotel that overlooks the mountainous Baguio City. Staff were accommodating, professional and friendly. My only downside is that there’s no shuttle to pick us up or drop us off to our preferred destination especially one night that we finished shopping at SM Baguio not so late at around 8 or 9pm and there were no taxicabs around. We were neglected by the SM’s dispatcher so freezing and inconvenient as it is, I called the hotel to pick us up since we were having a hard time booking a grab taxi. It is always drivers are busy all the time. The first lady at front desk wasn’t that helpful. She just gave a “wala na kaming magagawa” answer but the second front desk lady was accommodating and went the extra mile so kudos to her. Shout out to our housekeeper lady Grace who also is friendly and courteous and gave us all the amenities we needed. Replenished our sheets reqularly. Above all it was an above average stay but not as perfect since there were minor areas like, the bathroom sewer stinks, which I think they are aware of, no shuttle, the balcony is fine coz we were at the corner facing both the vines with some noisy construction workers chatting but tolerable and pine trees on your right. You have to lean over to get a good view but be extra careful for you might fall to your death. It was a charming and promising hotel. We might consider to comeback and tell this to friends, relatives and close loved ones.

We requested the changes in our booking through Ms. Katherine Perez last Saturday, 18 May 2024. We informed her that since my sister and her husband confirmed to join us , hence we requested for the revision of our reservation. We told her we saw the ad that costs P7,500 in one room and we would like to avail that promo. She assisted us for the booking and informed us that we will be paying additional amount of P3,375.00 which we agreed to pay upon check in. She only emphasized to us that we can no longer avail for the privilege discount of the seniors since we are already availing the hotel''s promo. She even sent us an email as proof of the balance amount we have to settle. However, when we arrived at the check in counter, they are already charging us extra for the 4th person which is not what was discussed to us by Ms. Perez. In the end, we are at the losing end and just have no choice but to pay because she was not allowed by Mr. Cabajar, Assistant Front Office Manager to speak to us to give clarification about the matter. There's no problem for us to pay the right amount as long as it is properly disclosed with us in the beginning . It is even our wedding anniversary that we chose your hotel for us to celebrate and unwind. We didn't expect that we will be disappointed in a way. Where is the saying that I just hope no more client/patron would ever feel the same way.

We stayed at the 456 Hotel for three nights as it was recommended by a friend. But before I review the property, I'll first of all address the 500 peso fee to use the air conditioners: this should be posted on the hotel page in *******, Agoda etc and I get understand people's annoyance at that. However, this is Baguio City, you probably won't need an AC and the electric fan provided is more than adequate if you get a bit hot after a walk up the hill. Now that that's out of the way... The 456 Le Grand is a budget hotel that is a ten minute downhill walk to Burnham Park. Staff are polite, competent and greet you throughout the building. Breakfast is ordered at reception each morning and takes no more than 15 minutes to arrive. (It's cooked to order). In the meantime, you can help yourself to unlimited brewed coffee which tasted great - and there is also iced tea / fruit juice available too. There is a Chinese restaurant that we didn't visit but the menu looked great. The gym is a mess and needs to have its equipment repaired - but that being said, a one hour loop around the Burnham Park and back up the hill to the hotel will burn 500 calories with the elevation and the mountain air is great. The rooms are clean and while the bed came with only two soft pillows, a quick call to reception and two more were provided with no fuss. As I said, it's a budget hotel so don't expect miracles. However, if you want a clean place to stay with friendly staff and access to the city centre just a short stroll away then you can't go wrong with the 456 Hotel. We will be using again for sure.

We enjoyed our short stay here, and the customer service from the staff and owner was excellent. The view and the place are beautiful, though there are some opportunities to improve the place I observed, such as the lack of transportation vehicles, which is inevitable since the transient is located on almost a mountain top. There are also some noise disturbances due to construction done to expand the place for free parking lots if you happen to bring your own vehicle there and food deliveries. You need to bring your own foods for lunch and dinner, or at least some ingredients to cook since you can use the kitchen there due to the limited foods they are offering, like silog's for breakfast. However, despite all the opportunities to improve that I found there, I still love it and wanted to recommend the place, because if you seek peace of mind, cool weather, and a mountain view, you may wish to go there; it's worth trying. Also, you will probably meet some foreign people there from other countries who are also staying in the same transient. 🥰🥰👍👍👍