The hotel is a boutique hotel and the theme/concept is good and has its appeal. We arrive after lunch and was told to wait for available rooms. No exact time was given but the girl at the reception was guessing around 3 which is beyond the standard 2 pm check in time.We waited by the reception area. After an hour I notice a newcomer who was able to check in so I went to the front desk about our room. The girl at the reception looked at me bewildered and ask me my name and seems at a lost. Another girl took over and after going through some papers, told us that we had a room. I wondered what would have happened if I didnt ask about it and just waited for them to approach us.
The room is ample sized with an overhead fan which was working well. The beds are comfortable. There was only 1 pillow though which was small. I immediatedly called the reception for additional pillow explaining that I had a medical condition that needed me to be elevated while sleeping. The receptionist says that she will get back to me but doubted there was anything available since they had full occupancy. The girl never got back to me. There was a study table at the corner of the room with access to power supply. There was no AC but this is Baguio so it doesnt matter. THere was no ref. THere was a water boiler but no coffee or tea packs which is chargeable.The bathroom is ample and functions well. Water pressure is strong. There was a pad and a pencil at the side table but the pencil is all worn out. (not sharpened)
Breakfast was at the 6th floor of the hotel. It was light and airy with a good view of the city. Choices were not much but food was good with an egg station, a salad bar and bread area. It was serviced buffet. Coffee was self serve and located in a corner of the room. One negative note here is that the sugar and creamer were served in bowls with teaspoons for customer to use. It would been more hygienic if they were in packets. Isnt there a covid protocol regarding this?
The physical structure (rooms. function rooms. coffee shop) were quite good and as mentioned appealing. However, service is really poor. From the check in part of our stay, to not getting back to me on my request, to breakfast service where the clean ups were done sloppily, much can be improved on. Our hotels have always been distinguished by good service and hospitality and sadly Orchard is pretty off the chart.