Hotels With Spa in Emirate of Dubai, United Arab Emirates

Our entire stay was nothing short of amazing, and we truly enjoyed every moment from the time we checked in until our departure. The room was well-prepared, comfortable, and maintained to a very high standard by the housekeeping team, who ensured everything was spotless and welcoming throughout our stay. What really stood out, however, was the exceptional service and hospitality we received from the staff. Ajay at the front office was an absolute star – always approachable, polite, and extremely helpful. He went above and beyond to make sure our needs were met and guided us with genuine care whenever we required assistance. His professionalism and warm attitude made a lasting impression on us. Equally, we would like to extend our heartfelt thanks to Simran and Priya in the kitchen, who made our dining experience truly delightful. They not only ensured that the food was excellent but also added a personal touch with their kindness and attentiveness. Every interaction with them made us feel valued as guests, and their efforts made our mealtimes so enjoyable. Overall, the combination of excellent facilities and outstanding staff made this stay one of the most memorable experiences we’ve had. We sincerely appreciate the dedication and hard work of the entire team, and we will definitely be recommending this property to friends and family. Without a doubt, we look forward to returning in the future.

This hotel is very famous and boasts a wealth of entertainment facilities, though the rooms themselves are just average. We booked a club room, and the service was generally good. While the facilities are somewhat dated, they are surprisingly well-maintained. However, room service response was quite slow. Overall, the value for money is mediocre. Its main advantage is its prime location in the heart of Palm Jumeirah. If you're not exclusively set on Atlantis, there are many other excellent family-friendly resorts to consider.

The service of this hotel is brilliant especially the front desk's staff (Ivy) she is very nice There is a spacious area to stay in and the shower area is user-friendly with good quality of shampoo plus shower gel 🧼 I like the morning breakfast a lot because we can enjoy the tasty waffles 🧇

I'm a loyal customer of Swiss, having stayed frequently even before the pandemic. The location is superb, directly connected to the Aguri Center and opposite Union Metro Station, making it very convenient for both transportation and shopping. However, it seems the hotel staff has transitioned from the original Indian team to Filipino and African employees. To be honest, the efficiency has dropped, and the service isn't as good as it used to be. Additionally, the facilities are showing their age, and the shower water isn't very hot anymore. Cleanliness is still acceptable, but I hope for improvements. The breakfast clientele now seems to predominantly cater to Indian guests, with the cuisine leaning towards Indian flavors. Nevertheless, the overall price remains quite reasonable. As a side note, I accidentally left my phone at the hotel. After prompt communication via phone, WhatsApp, and email, I was able to retrieve it a few days later.

**Disappointed by Front Desk Experience** I rarely leave negative reviews, but my experience at this hotel was truly frustrating. From the moment I arrived, the receptionist was cold and dismissive. No greeting, no smile—just a curt “ID and credit card.” I tried asking a few questions about the amenities and check-out time, but he seemed annoyed and uninterested, barely making eye contact. What really bothered me was the lack of professionalism. When I mentioned a concern about my room, he rolled her eyes and told me to “wait until housekeeping deals with it,” without offering any help or even acknowledging the inconvenience. I felt like I was interrupting her day rather than being welcomed as a guest. A hotel’s front desk sets the tone for the entire stay, and unfortunately, this one made me feel unwelcome from the start. I hope management takes this seriously and invests in proper customer service training.

My second stay in this hotel. The service here continues to be very good and it feels like a safe environment. The rooms are practical and comfortable. The repairs on floor 3 reception were more intrusive than expected as I could hear noise in my room on floor 7. I didn't like the large events going on in the restaurant, right next to the reception desks and the pool area is now ugly/more cramped with building stuff. I'm sure everything will go back to usual once the renovation is over and the hotel will be better for it.

The front desk staff were generally accommodating and helpful during my visit, which I truly appreciated. However, I did encounter a concern during a phone call I made to ask for the address. The tone of the lady who answered came across as somewhat condescending. While it may not have been intentional, it felt less than welcoming especially for someone trying to locate the place easily. A more warm and supportive approach over the phone would go a long way in creating a better experience for first-time guests navigating to the location.

Amazing room, fantastic breakfast (the fresh croissants are to die for), provided extension of room for a few hours and free ticket to palm view. Only downside, the butler service was not the most helpful, I was sick and requested for salt water/isotonic water, but reply was they only have tonic water. Everything else was amazing and great hospitality, especially the check in and concierge. Definitely live up to St Regis standard worldwide.

Had such a fantastic time at Bab. Services exceeded expectations! From the crew to the amenities and food… top notch. Cant buy the experience! Would visit again and this time for an extended time.

1.when we check in say the room will be ready at 3pm but we sit at the lobby, maybe 1 1/2 hours,but no one tell me need so long time ,just say will be ready 2.when we are waiting the room ,our phones no more power,ask for the charger, the staff said in my room have 2 ,what they are talking about? 3.i ask for the staff who can speak Cantonese to help me ,they said sent to my room ,but I wait for maybe 2 hours also no one can help,I need to go to the lobby to get help, the security help me a lot, but the reception service is very bad 4.we want to keep the welcome card for Memories ,but we go down to have dinner buffet, and then we come back,we can’t find the card ,our luggages are tidy up by the house keeping ,I think they make it lost For the service 3star Hotel better than this we stay here for the honey moon,I think this hotel is the worst