Managed by JW Marriott Beijing.
1. Room Management:
ᴼ Facilities: The hotel rooms are luxurious and fully equipped. All rooms are equipped with JW Marriott's new "revive" comfortable beds, and are equipped with basic facilities such as large-screen LCD TVs, refrigerators, safes, etc. Some rooms also have great views, offering views of the surrounding city or garden. At the same time, the hotel has non-smoking rooms and special rooms to meet the needs of disabled people, reflecting the concern for the needs of different guests.
ᴼ Service process: The room service is meticulous, and daily room cleaning service and turndown service are carried out in accordance with standard procedures to ensure that guests can enjoy a comfortable and tidy living environment during their stay. For example, the room attendants will tidy up the room and replenish supplies when the guests are out. They will also provide turndown service for the guests at night, making the bed and placing small gifts such as chocolates.
2. Catering Management:
ᴼ Restaurant setting: There are two restaurants with different flavors and two lounges. The restaurants vary in style and atmosphere, providing guests with a variety of choices. For example, the Asian Style restaurant offers a variety of Asian cuisine, and the live cooking stations and theater-style open kitchen area allow guests to appreciate the food preparation process; CRU Steakhouse offers guests exquisite steaks and grilled seafood.
ᴼ Catering quality: We focus on the selection of ingredients and the quality of dishes. We adhere to the concept of "fine and healthy food" and use fresh and natural ingredients produced locally to ensure that the meals are "healthy, pleasant and environmentally friendly." At the same time, the hotel's catering team is constantly innovating and launching special dishes and themed dining activities according to the season and guest needs, such as the "Whole Beef Feast" buffet dinner, to meet guests' taste buds.
3. Meeting and event management:
ᴼ Conference facilities: There are meeting rooms of various sizes and spacious banquet venues. The grand ballroom covers an area of 1,294 square meters and can be divided into 6 units. There are also 7 conference halls with an area ranging from 46 square meters to 89 square meters. The conference venue is equipped with high-tech conference equipment, such as high-definition LED screens, projectors, etc., which can meet the needs of meetings and activities of different sizes and types.
ᴼ Service team: We have a professional conference and event planning team that can provide guests with one-stop conference and event services, including conference planning, organization, coordination, and arrangements for catering, accommodation, etc. Whether it is a business meeting, academic seminar or wedding celebration, you can get professional and efficient service.
4. Employee Management:
ᴼ Training system: Marriott Hotel Management Group focuses on the training and development of employees, providing employees with systematic training courses and career development plans. After joining the company, employees will receive a series of training, including training on brand culture, service standards, professional skills, etc., to ensure that employees have good professional qualities and service awareness.
ᴼ Incentive mechanism: A complete incentive mechanism has been established to motivate employees to work actively and improve work efficiency and service quality through performance appraisal and reward system. At the same time, the hotel also pays attention to the welfare and care of employees, providing them with a good working environment and welfare benefits, and enhancing their sense of belonging and loyalty.
5. Customer Relationship Management:
ᴼ Membership system: As a member hotel of Marriott Bonvoy, JW Marriott Hotel Beijing actively promotes the membership system, providing members with privileges and benefits such as points, upgrades, priority bookings, etc., to enhance members' stickiness and loyalty.
ᴼ Personalized service: Focus on collecting guests' information and feedback, and record customers' preferences, special needs, etc. in the database through the "At Your Service" computer registration system in order to provide personalized services to guests. For example, when a guest checks in again, the hotel can provide him/her with familiar room layout, favorite dining and other services based on the guest’s history.
6. Financial Management:
ᴼ Cost control: In the operation and management of the hotel, focus on cost control and rational use of resources. By optimizing the procurement process, reducing energy consumption, and improving the efficiency of equipment use, the hotel's operating costs can be reduced and economic benefits can be improved.
ᴼ Revenue management: Flexibly adjust room and catering prices according to market demand and room reservations to maximize the hotel's revenue. At the same time, the hotel also actively carries out marketing activities to expand customer base and increase the hotel's market share.