Located in front of Hualien Railway Station on the left, Guolian 1st Road, Guotai Building...about 5 minutes walk
Play Life l Hualien Family Accommodation-Charming City Hotel/120 pings game area/less than NT$2,000 on weekdays
During the Chinese New Year, the price is three times that of normal days. Single bed + 1 breakfast "4942 yuan" 500 yuan extra breakfast fee for multiple people
Located in front of the Hualien Railway Station on the left, behind the Guotai Building on Guolian 1st Road, about a 5-minute walk
We provide free pick-up and drop-off service for VIPs. If you need pick-up and drop-off arrangements, please provide flight information and expected arrival time when booking to arrange free pick-up and drop-off service.
Train: After arriving at Hualien Railway Station, Hualien Charming City Hotel will pick you up in about 2 minutes or you can walk for about 5 minutes.
By plane: After arriving at Hualien Airport, passengers can take a 15-minute taxi ride from Hualien Charming City Hotel or pick up at the airport.
But I read his reviews and they are pretty good!
I decided to book one night to try it out.
Because we stayed during the Chinese New Year, the price was nearly doubled~ but there was nothing we could do
#Single bed + 1 breakfast《4942 yuan》
The purpose of Chinese New Year is to make money for others! It makes sense
Clicking on the Facebook fan page "Kaobei Aoke", there are more than 150,000 likes, such as "Customers coming to the telecommunications store are like coming to the vegetable market. It feels like they come to buy vegetables, but you give them pork; they come to buy pork, but you give them steak" and "It's weird. If the sample size is too small, they will complain. If the size is too big, they will also say: Why are the pieces so big?"
The endless complaints and many bizarre demands make one admire the service industry, which accounts for 59% of the country's total employment and an average of more than 6.6 million people (according to data from the National Development Council).
However, the activeness of "Kaobei Aoke" actually represents an outlet for the inner pressure of service staff. Because, in the vast majority of cases, even if service staff encounter difficult and demanding customers, they must suppress their emotions and prioritize calming the customers.
As Chen Huiru, CEO of Guoguo Management Consultants, who often lectures frontline service personnel, said: "The cultivation of life wisdom comes from customer complaints."
Customer complaints are better than saying nothing, providing companies with an opportunity to compensate
According to the analysis of "Service Marketing", the main reasons for customer complaints include: 1. Believing that complaints will have positive results and social benefits; 2. They believe that they will and should receive some form of compensation for service negligence; 3. They feel that they have a social responsibility to complain in order to help others avoid similar situations or punish service providers; 4. They are born with a "complaining" personality (a very small minority).
Some consumers do not complain when they encounter bad service because they do not want to waste time and energy complaining; they do not think their actions can bring positive results to themselves or others; or they do not know the procedures for expressing dissatisfaction and do not know that there are any ways to complain; or they even feel that the negligence is their own fault and therefore they should not be compensated, so they do not complain.
Compared to customers who are dissatisfied but don't say it, companies should cherish customers who are willing to take the time to complain about lack of service. The reason is that, whether you express your dissatisfaction immediately on site, or complain to the service staff (or company) afterwards by phone, in writing, or through the Internet, from a positive perspective, it gives the company an opportunity to make compensation, improve customer satisfaction, create future business, and avoid the spread of negative word of mouth.
The Technical Assistance Research Program (TARP) confirmed that the repurchase rate of customers who "complain but whose problems are quickly resolved" is 82%, indicating that quickly resolving customer complaints can really retain complaining customers and protect future business.
On the other hand, customers who choose not to complain directly to the provider may turn to friends, relatives, and colleagues to spread negative word of mouth, reinforcing the customer's negative feelings and spreading these negative feelings to others, causing significant damage to the company's image.
It can be seen that how to handle customer complaints is an important issue for both front-line service staff and companies. The book "Service Bible 101" clearly points out that "it is more difficult to develop a new customer than to maintain an old one, but offending an old customer may deter potential customers."
To calm customers’ anger, listening is always the best opening line
Customer complaint handling is not only about the problem itself, but also about the attitude towards the complaint and the way of solving the problem. This is what determines whether a big problem can be turned into a small one, or a small problem can be eliminated. Companies must train and empower front-line service personnel to resolve problems that occur in the field.
These training techniques include listening to customer problems, taking action, finding solutions, solving them on the spot, and continuous improvement rules. Furthermore, not only should employees have the authority to take action to resolve customer complaints, they should not be penalized for taking action.
When facing angry customers, Negotiation and Conflict Resolution provides three coping skills:
1. Cancel the negotiations. Ask the other party to postpone it and explain that you need to discuss it with your boss; or reschedule the next meeting time. Changing the time and place will often change the entire atmosphere of the negotiation.
2. When the customer yells or roars, listen quietly. Don't just nod or say "uh-huh," maintain eye contact. Wait until the customer has calmed down from his or her anger before proposing a constructive solution.
3. Be open about your response to customer anger. You can say, "I don't think getting angry will help," and focus on a specific issue that won't get people excited.
Chen Huiru believes that the most important thing is "not to lose to your own fear" and as long as you face it well, "handling customer complaints is a kind of marketing."
Customer attitude analysis chart facing service failure
Customers who don’t complain are the least likely to return. For businesses, customers' negative attitude towards dissatisfaction is a major threat to future success. According to data from the Technology Assisted Research Project, up to 91% of customers who are not active and do not complain will not repurchase. Whether they take action or not, the quality of the service is key to customers' decision whether to stay with the original service provider or switch to a competitor.
But I think if you don't stay during the Chinese New Year, the cheapest price is 1200! It's a great deal
I highly recommend not staying during special holidays!
It's really a good deal ^_^
The kids have a game room to play in and won’t make noise when they return to the hotel!
Xiangcheng is a chain hotel that is spread all over Taiwan. This one is located in Hualien City.
Located in front of the left side of Hualien Railway Station
I want to go to the night market. The city is very close~
From the exterior of the hotel, you can tell that it is an old hotel~ha!!
So I was a little worried before going in!!
There is a parking lot opposite the hotel
There are bicycles available for rent at the door
Very considerate and also prepared parent-child bicycles
Next is to take them to the game room.
This game room is 120 square meters in size.
The kids also had a lot of fun here~
This is a play area suitable for older children.
Some of the equipment here can only be seen in the park outside.
Like this seesaw~ It feels quite amazing to see it here~ And this one is really amazing~ Hahaha!
It is rare to see him in non-outdoor parks.
There are pool tables, basketball machines, a gym, and claw machines.