Great Guest Relations Service

#kualalumpur Address - The Intermark, Jalan Tun Razak Ambiance/Facilities - 5 star hotel with full facilities Highlights - comfortable bed, clean room and Crabtree & Evelyn bath amenities Avg. Price per Person - RM350++ per room Rating - 5 out 5 2 days prior to my check in date, I received an email from Guest Relations Officer offering assistance on my stay. My room was upgraded to Executive Room and was given a late check out till 2 pm. Already a great start before my actual stay. Checked in took less than 5 minutes as I was just given the room cards. My room number 3302 was already pre-assigned 1 day earlier. I had to ask for Wi-Fi password, how to access the Executive Lounge and where the guest lift was. No room deposit was required and the famous cookies were given to me. About 1 hour later, welcome snacks were sent to my room. The Executive Lounge on level 34 just served continental breakfast and evening cocktails. So, no light snack in between. There was an open terrace smoking area at the lounge. No dress code was enforced and children were allowed in the lounge. The gym had steam and sauna facilities and no guest was using them during my stay. However, you need to ask the gym staff to switch on the power. Also, just 2 showers were available in the changing room. Will return soon!