Hotel seems a bit dated to my taste but it is very well maintained. Excellent service and housekeeping, everything was great from the doorman and reception to my departure. Beautiful swimming pool area, good GYM. I loved the breakfast buffet, one of the best I’ve tried in Macau. One star off the service for having to wait to be seated for breakfast despite having the reservation time, my plans had to be moved because of this. The rest was brilliant.
The hotel is fantastic . It is very new and very good service . The front desk is very nice and work fast and very helpful and hospitable. We sure will come back again.
We loved this place!!! My family arrived at the airport around 1:30 AM and found out that the hotel was right next to it! It was attached to the airport and didn’t need to take a taxi. After the flight, we could have sweet dreams right away. We loved the place. I would visit this hotel again when we travel to Macao later in the future. The price was wonderful as well! Highly recommended.
Hotel situates in the middle of Venetian and Parisian, provide free shuttle pick up from/to Cotai port to hotel, great spot to live in especially for family who prefers to stay slightly away from the casino and busy shopping malls.
Hotel is tidy clean with great and attentive services. I was amazed that how the hotel staff would remember your name, and proactive support whenever needed.
The breakfast buffet is amazing too with broad options and enjoy how I don’t have to wait in line for items required further cooking, like congee and noodle soup, the resto staff will send right to your table.
Fantastic service from the team, glad to assist with all directory questions. Booked 3 rooms, 2 were available for early check in slightly before noon. The last room reeked of cigarette smell and no questions asked, they changed a new room for us.
The location is superb! There's a super famous dessert store right beneath. The bus stops right in front of the hotel as well, with buses to go to the airport and ferry terminal, as well as the casinos. Highly recommended! A lot of good food nearby too. The rooms are not too shabby, quite modern. No smell of paint or whatsoever like the other reviews. I guess because how the hotel is more or less well-settled through the renovation phase earlier. Very accessible, good for single pax concert goers. That's why I booked it here! Will stay here again.
This hotel brings back lots of my childhood memories, I am so glad it re-opens and making it so grand like the great old days. This hotel status is like peace hotel in Shanghai; the peninsula in Hong Kong...
Each and every small details are so fine and taken care of, a wooden tooth brush, bronze mouth wash cup, fresh coffee bean, an imitate tube Bluetooth speaker, complimentary red wine with Central hotel logo...., it's a tiny museum only in the room. Staff are nice and polite and professional. We were well taken care by the hotel manager, Joseph, he introduced nearby restaurant for us, and taken care of all our requests.
This is not a hotel! The staff and the decoration of the place makes it a palace, it's an unique experience!
Standard room with an extra bed on, the Hotel offers a seaview room upgrade for us.
The seaview is now a but interrupted by construction sites along the seafront.
Spacious amenities, with catering, indoor infinity pool and a cozy gym on 17/F.
Corridors are like a maze.
From the initial contact by Catherine Londoner Guest Relations Team to the pickup limo by Brian at Heng Qin port to the arrival at the main entrance, received by Gordon 吳鎮宇 star captain team manager to the suite it’s a great impression of tops hotelier experience !
The afternoon tea and evening cocktail reception literally occupied the rest of our evening at The Residence, Londoner restaurant operation for guests.
Many thanks to Jessica Exec manager who introduces us various gourmet foods and canapés and offers a special plate of strawberries and blueberry to celebrate our 45th wedding anniversary.
To our surprise, the Guest Relations Team delivers a cake to our room in the evening at 9:30pm.
The next day breakfast at The Residence restaurant is sumptuous and exquisite. Elna Exec manager from Taiwan personally serves tea and suggests a few dim sum items for us to taste.
Our one day stay at Londoner is filled with joy and 感恩to all the Londoner staffs who pamper us with genuine hospitality and professionalism. The top quality of the staff, the food quality and the ambiance contribute to our precious memories.
Gordon and Fiona, Stephen(?)who offers us guidance to maneuver around Londoner Sands , Venetian shoppes, assisted our departure inn a limousine at 4pm.
We will be back. Bravo Londoner Guest Relations Team ❤️👍👌🙏
I had a not so good experience staying at this hotel. I arrived around 3:15pm and the room was still not ready. Front desk staff told us that we still need to wait another 45 minutes or so, and offered us free welcome drinks at the lounge beside, well that’s the least they could do when check-in time was supposed to be at 3:00pm. I requested higher floors and they only gave me a room on the 17th floor, and there are like 30+ floors. They told me that’s the only room available, I’m disappointed in that as I have booked my room a few days ago and waited so long at checkin.
I requested a non-smoking room, but when I entered the room there was a pungent smell of cigarette smoking. I immediately contact front desk and requested a room change but they refused and told me that’s the only room they have available (would that be possible in such a big hotel?). The hotel just brought an air purifier, which only kill germs but does not deodorize, and we had to face with the smell of cigarettes during our stay.
In general the room was spacious and had modern design, just not too practical. The bathroom is large but the shower and the bathtub is very far separated, which is very inconvenient after a bath to walk all the way to the shower when you’re all wet. They also have an electric toilet, but the toilet board itself is very small, I wonder how a tall foreigner can sit on it?
One thing I would like to compliment is that the welcome fruits are very fresh and there are many snacks to choose from.
The indoor pools is not up to standard as it is relatively small in size, only good for children to play, and also they only had a few chairs for swimmers to use.
The hotel is far from the main area of the studio city centre, we had walk quite a bit to the main area where all the shops and restaurants are.
The entrance is “enclosed” but building besides, so feeling much isolated when entering from the front entrance.
Excellent
381 reviews
9.7/10
Price from
NZD 348
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9.3/10
Very Good
RRovina MayOur experience was wonderful! We went to waterpark and dine at the new restaurant in the lobby. Staff were friendly and accommodating especially the housekeeping staff - Bryan - who delivered our kid’s amenities request. He was very helpful and professional. Another housekeeping lady - Deanna - during the turndown was very friendly and professional. All the staff in the lobby restaurant were also friendly and nice to us. They accommodate our request for my kid like providing the baby chair and cookies instead of just the complimentary bread.
SSara ArdeliaWe loved our extraordinarily large room with separate living and bedroom and the lovely scent. Despite its quite minimum lighting, overall we enjoyed our experiences along with its l’occitane amenities. Some people complain about its location being too far from most other sites with limited shuttle options, but we found it quite convenient after knowing that we managed to use Grand Lisboa Palace shuttle services. The shopping mall connected to the hotel was also a reliable option. Our room came with an afternoon tea set which was great though the service could have been better about the tea and drink included.
SS brielle chooThe location is superb! There's a super famous dessert store right beneath. The bus stops right in front of the hotel as well, with buses to go to the airport and ferry terminal, as well as the casinos. Highly recommended! A lot of good food nearby too. The rooms are not too shabby, quite modern. No smell of paint or whatsoever like the other reviews. I guess because how the hotel is more or less well-settled through the renovation phase earlier. Very accessible, good for single pax concert goers. That's why I booked it here! Will stay here again.
JJTtops7We're grateful for the early check-in and the hotel room just enough for us. They provided an extra crib, towels and water as requested which was superb . Then we went to the pool for a swim but they didn't allow adults to swim in the adult pool. We asked for a reason they said for no reason. At 17:30 we ordered pizza and warm water for the baby. They provided with warm water but refused to provide pizza because they have a special event for a phone company so they want to prepare well for them instead. They should have informed us about limitations before we booked the hotel. At the end breakfast was descent with plenty of choices and luggage drop-off service was superb they even checked us out.
GGuest UserYou can forget about early checkin. Could only preregister strictly after 1230pm and had to come back for room key collection from 3pm onwards. The hotel requires 1000HKD for room deposit. We requested for twin beds but was informed there would be additional charges unlike other establishments who not only accommodated to our requests but they also did their best to make our stay memorable. Honestly we expected better service for the price paid. Wouldn’t consider staying here again when we could get better service elsewhere.
MMohammad Ali IkramI recently had a wonderful stay at Yoho Hollywood Macau Roosevelt hotel and I can recommend it to everyone! The rates were fantastic, and the rooms were incredibly comfortable. One of the highlights was the balcony that came with my room, providing a perfect spot to unwind.
What truly made my experience exceptional was the staff. Everyone, from the reception team to housekeeping, the staff at the gym, connivence store and restaurants contributed to a welcoming atmosphere. I want to give a special shoutout to Ouan, Lok, Terry, Melvin, Stanley, and Barry for their kindness and support throughout my stay.
Overall, my time was outstanding, and I can’t wait to return! Thank you to everyone for making my stay wonderful.
해해피루시Me and my family really enjoyed staying at this hotel. The room is clean and spacious, we loved the breakfast as well. The location is not the center of Cotai Strip, but the shuttle buses make it easy to move around the city!
GGuest UserThe staff was amazing. They were so helpful and on top of things. But the room we actually got was on a low floor with a city view even though the hotel was basically empty. The vibes of the hotel felt a little odd - but we had a lovely time with a clean room. The pool was a little cold but it also is still spring time.
Be warned that all food places nearby close early and open late - it seems to be an odd Macau thing.
GGuest UserThis room provides a comfortable and functional stay for solo travelers. While space is somewhat limited, the room is well-equipped with a working desk and a television offering a variety of channels. A standout feature was the bathtub, perfect for relaxing after a day of exploring Macau. The location is also very convenient, with easy access to nearby dining options, a train station, and a bus stop, making travel around the area simple and efficient. Overall, a good choice for solo travelers seeking a convenient and comfortable base for their Macau trip.
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