Tim from Belgium
April 10, 2025
Hotel is very good, location is incredible and rooms are large and comfortable. Would have been 5/5 but we had a very unpleasant situation on the last morning. The employee asking us where we were going (TiAnmen Mountain) and trying to force us to do check out at 7 am meanwhile we planned to come back from our activity right before midday and do the check out. She was very inflexible, saying we had to do checkout and leave the bag at the reception, that we could not make it on time, I never saw this in my entire life. It’s our own responsibility and privacy, we do what we want and if check out is midday, we can leave at midday. At the end, we came back at 11h30, had the time to enjoy a quick shower and stuff like that before check out. They lost a client unfortunately.