Hampton by Hilton, Zhangjiajie Tianmen Mountain Reviews
Hampton by Hilton, Zhangjiajie Tianmen Mountain
Nanchengjinzuo Building 1, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
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Hampton by Hilton, Zhangjiajie Tianmen Mountain Guest Reviews
4.9/5
Perfect
15899 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(15899)
Positive reviews(15843)
Reviews with photos/video(2958)
Delicious breakfast(3206)
Convenient location(2339)
Friendly front desk staff(1035)
Easy to get around(843)
Tasty restaurant(406)
Close to scenic area(372)
Perfect for business trips(349)
Negative reviews(57)
njoy_mylife
Comfortable Twin Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Best hotel stay experience, was given upgrade to larger bed, kids room sandal, ginger tea and free gifts as well. We had the best stay at here. Definitely recommended to stay here❤️
Specially thanks to Mr Yang the front desk, he offer the best service to us.
Response from Property: Thank you very much for your affirmation and support! We are deeply honored to bring you a comfortable and satisfying stay. Your feedback is what keeps us constantly improving. For any possible service details or facilities questions, please feel free to contact us and your comments will help us improve the quality of our services. Thank you again for your stay choice and valuable evaluation, and look forward to your next visit to create a more perfect journey for you.
Wirachai
Comfortable Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Excellent hotel, perfect location across from the Tianmen cable car station. There’s also several shops and restaurants nearby for food, souvenirs and they open during night time. The rooms were very clean and modern. Breakfast was nice and staffs were very friendly even the one that doesn’t speak English still try to communicate and help you.
Response from Property: Thank you so much for the affirmation! Our team went to great lengths to ensure that every room was clean and comfortable. Your satisfaction is our greatest pleasure. If there is anything you need to improve or assist with during your stay, please feel free to let us know, we are always on call, promising to provide you with a higher quality service experience. Thank you again for your valuable comments and look forward to your next visit!
Guest User
Comfortable Twin Room
Stayed in Nov 2024
Family
9 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Comfortable stay! The house keeper (小倩管家)will check if we need 小米粥 for supper and provide tub and herbal pack for feet immersion (泡脚),A wide variety of breakfast selection and commercial washing and drying machines that we can use 24hrs. Very useful for families. The cable station is just right opposite the hotel. Highly recommend to stay here!
Response from Property: 親愛的歡友,您好!非常感謝您的極佳評價和推薦!我們深感榮幸您對我們的服務給予高度認可。得知小倩管家細心照料、特別準備的手工小米粥晚餐,以及我們提供的多樣化早餐、浴缸、草葯包、洗衣機、烘乾機等設施深得您心,我們感到十分欣慰。您的寶貴反饋是我們不斷優化和提升服務的巨大動力。我們將保持並超越您所體驗到的高標準服務,確保每一位客人都能享受到無縫對接、貼心周到的住宿體驗。再次感謝您的推薦,您的滿意是我們不懈追求的目標。期待在不遠的將來,能再次為您服務。
Margarita R
Comfortable King Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Everything is super great about this hotel, definitely a must stay if you are planning to visit Tianmen mountain, cable way is just across the road. Stuff is really nice and friendly. Room is super clean and modern.
Response from Property: Thank you very much for your enthusiastic evaluation. Our team is delighted and grateful for your recognition of the hotel and service. Your satisfaction is our highest pursuit. We are deeply honored to recommend the trip to Tianmen Mountain, which is an excellent recognition of the resources around the hotel. Regarding the evaluation of guest rooms, our criteria are truly committed to providing the ultimate cleanliness and modernity. Thank you for your feedback, and we ensure that we will continue to improve to ensure that every stay will bring you the comfort of home. If you come again, we look forward to providing you with an unforgettable journey again.
Response from Property: Dear friends, hello, thank you for visiting the Hampton by Hilton Zhangjiajie Tianmen Mountain. The Hampton by Hilton Zhangjiajie Tianmen Mountain is located in the center of Zhangjiajie, directly opposite the Tianmen Mountain Cableway Station. Hampton by Hilton is the brand with the largest number of hotels among the 18 major hotel brands under [Hilton Worldwide]. It aims to provide a cost-effective and high-quality stay experience for the majority of business travel elites and parent-child families. Thank you again for sharing, Huan Xiaopeng sincerely Waiting for you to come home again.
洪巾茵
Comfortable Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 22, 2024
The service very good. The housekeeping staff who brings us the snack every night during our stay, (A Dan) is very nice & friendly 😊 we loved our stay here will definitely stay here again when we visit Zhangjiajie. Ayi A Dan is very warm and kind, she welcomes us with love and provides us with nice snacks at night.
The tour service advisor also provides good service for our trip. The tour guide was kind and outgoing, really friendly to our family and provides us with interesting facts and information about the surrounding areas we visit.
The hotel room was very exquisite as the room was very clean and was comforting. The bed sheets were clean, the bathroom was clean with great compliments as well as the cupboards having more condiments which help the experience a lot. Overall, the room was great with comforting condiments and was very clean towards customers and that the laundry room was free which helped us a lot during our stay at the hotel.
Response from Property: Thank you so much for your five-star review! Our team is sincerely pleased that your satisfaction is what keeps us moving forward. If you have any needs or suggestions during your stay, please feel free to let us know. We are always on call to ensure that every stay is full of comfort and pleasure. Looking forward to your next visit and experiencing an extraordinary sojourn experience again. Thank you again for your valuable evaluation, your recognition is our best feedback.
Guest User
Comfortable King Room
Stayed in Nov 2024
Couples
3 review
4.2/5
Very Good
Posted on Dec 25, 2024
Only if they didn’t bother us more than 5mnt while we are eating breakfast to write them 5star review, I would’ve given 5star.. hotel was nice with big room, breakfast options were great, and the location is will probably the best if you want to go to tianmen mountain.
Response from Property: Your positive feedback and suggestions are greatly appreciated! In response to the breakfast service issue you mentioned, we are deeply sorry for the inconvenience. Please accept our sincere apologies. We have taken immediate steps to optimize the service process during the breakfast hours to ensure that similar situations do not happen again. We promise that we will always strive to provide the highest standards of service and environment. Your satisfaction is our highest pursuit. Thank you again for choosing our hotel on your journey to explore Tianmen Mountain, and we look forward to your next visit to provide you with a more perfect and meticulous experience.
darrentyl88
Comfortable Twin Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Great location and very comfortable bed. Good spread of breakfast options. My boys had fully praises.
Response from Property: Thank you so much for your great comments and it was great to see you and your children enjoying their stay at our hotel. I'm glad our location, comfortable beds, extensive breakfast have been highly rated by you. Your satisfaction is our greatest pleasure. We are particularly proud of the children's praise. Once again, thank you for your valuable feedback and we continue to work hard to ensure that every guest's experience is at such a high level. Looking forward to your next visit and hopefully we can still provide you with the same excellent service by then.
K. C. 1
Comfortable Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Service was great. Breakfast was good. Good location next to the Tianmen Mountain Cableway.
Response from Property: Thank you so much for your great reviews and it's nice to learn that you are happy with our service, breakfast and location! Please feel free to contact us if there is anything that needs to be improved or if you have any questions. We are always committed to providing you with the highest standard of service. Looking forward to serving you again and hope you will have more wonderful experiences at our hotel.
Guest User
Comfortable Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Comfortable hotel conveniently located near the entrance of Tianmen Mountain. Spacious rooms and clean facilities which were all very new. Extremely knowledgeable staff who were always happy to answer questions to assist with itinerary planning. Excellent buffet breakfast with a wide variety of options to suit everyone. Service was above and beyond, with complimentary dessert, ginger red tea, and herbal hot foot baths offered to all guests each night, the latter of which was definitely appreciated after long days of sightseeing. We thoroughly enjoyed our stay here and will be recommending to friends planning to visit Zhangjiajie.
Response from Property: Thank you very much for your valuable evaluation. We are deeply honored to bring you such a comfortable experience and considerate service. Your satisfaction is our greatest pursuit. Regarding the free desserts, ginger black tea and herbal hot foot bath that you especially appreciate, we promise to continue to optimize and enrich these services to better meet everyone's preferences and expectations. The herbal hot foot bath, in particular, is very effective in soothing fatigue after a long walk and we look forward to your next visit to enjoy this special care again. At the same time, if there is any aspect that needs us to further improve, or if you have more thoughtful suggestions, please feel free to let us know. Thank you again for your choice and look forward to meeting you next time.
Nick
Deluxe King Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Very well located and convenient to travel around. The house keeping staff is very helpful and attentive, she makes our short stay memorable.
Response from Property: Thank you so much for the affirmation! We are always committed to providing services that exceed expectations, ensuring that every guest can enjoy a comfortable and pleasant experience. Your praise is a motivation that encourages us to continuously improve. Please tell us what makes you satisfied, and we will share it with the team. We look forward to having the opportunity to serve you again and continue to deliver this wonderful experience. Thank you again for your good comments and hope to provide you with more help in the future!
Hui
Comfortable Twin Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Unbelievable fantastic experience!
This hotel is just opposite the cable car station sitting beside a food street with supermarket behind and several 24/7 convenient stores around. But location is the least point to mention.
Traveling with seniors and kids is always challenging. Due to the miscommunications, we initially booked wrongly and luckily the reception team helped us to communicate with Trip.com and settled it down without any hiccups. Besides that, the reception lady - Alice (WeChat name is Soda Water) added me in WeChat as our butler, and she did respond to my requests promptly and arranged things nicely. Really appreciate it!
Lastly, this hotel also provides some snacks at night which is a surprise to us. 🥰
Response from Property: Thank you so much for the affirmation! We are always committed to providing services that exceed expectations, ensuring that every guest can enjoy a comfortable and pleasant experience. Your praise is a motivation that encourages us to continuously improve. Please tell us what makes you satisfied, and we will share it with the team. We look forward to having the opportunity to serve you again and continue to deliver this wonderful experience. Thank you again for your good comments and hope to provide you with more help in the future!
Jasper Arie
Comfortable King Room
Stayed in Nov 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Best hotel experience so far. Very friendly helpful staff, helped me with all my questions. Good facilities and perfect location.
Response from Property: Thank you very much for your affirmation and recommendation! I'm glad you have enjoyed our excellent service and good environment. We will continue to work hard to upgrade service, maintain cleanliness and ensure that every guest feels at home here. If you have more suggestions or need any help, feel free to contact us. Thank you for being our ambassador and recommending friends and relatives to visit. Looking forward to your next visit!
Linda Sendjaja
Comfortable King Room
Stayed in Nov 2024
Couples
8 review
5.0/5
Outstanding
Posted on Dec 6, 2024
This hotel is excellent. There are many food around hotel. Very comfort and happy stay at this hotel. Breakfast perfect and worth with price. Staff also helpful. They help us searching my didi
6/8
Response from Property: Thank you so much for your satisfactory review! Our team is honored. Your approval is our motivation. Please feel free to let us know if you need to further enhance your experience, solve problems or have more needs. Looking forward to bringing you excellent service again. I wish you a happy life!
Beth_F
Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Restaurant manager is very friendly and attentive to our food needs. They offer western and chinese food selections that are tasty and delicious, specially like their local dishes. Environment and room is clean. Front desk is friendly and ready to offer their assistance when needed. Even the cleaning staff cleaned the room well. Overall is a good stay.
Response from Property: Thank you so much for your satisfactory review! We are proud of the outstanding performance of our restaurant team, front desk and cleaning team. We are honored by your love of local cuisine and our attention to detail in our service. To ensure that every guest can enjoy the same high-quality experience as ever, we will continue to optimize all aspects of service, ensure that the restaurant cuisine is constantly innovated, the rooms are kept as new, and the front desk service is always warm and friendly. If you visit again in the future, we look forward to providing you with an excellent stay experience again. Thank you again for your valuable feedback!