Vienna International Hotel (Zhangjiajie High Speed Railway Station)

Vienna International Hotel (Zhangjiajie High Speed Railway Station) Reviews

Vienna International Hotel (Zhangjiajie High Speed Railway Station)

No.188 Yichen Plaza, Binhe Road, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
Vienna International Hotel (Zhangjiajie High Speed Railway Station)
Vienna International Hotel (Zhangjiajie High Speed Railway Station)Vienna International Hotel (Zhangjiajie High Speed Railway Station)Vienna International Hotel (Zhangjiajie High Speed Railway Station)
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Vienna International Hotel (Zhangjiajie High Speed Railway Station) Guest Reviews

4.6/5
Very Good
1094 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1094)
Positive reviews(1057)
Reviews with photos/video(166)
Classy environment(89)
Delicious breakfast(62)
Friendly front desk staff(62)
Easy to get around(61)
Large rooms(49)
Loved the view(45)
Located downtown(14)
Elevator was OK(7)
Negative reviews(33)
Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Family
7 review
4.0/5
Very Good
Posted on Sep 28, 2024
The front desk staffs are friendly. The hotel provide washing machine and dryer. The breakfast is nice.
Response from Property: Dear guests, hello! Thank you for staying in our hotel. If you have any dissatisfaction during your stay, you can let us know in time. The hotel is very convenient to travel, and there are a variety of options for food, shopping and entertainment around. We look forward to your next visit and wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 23, 2024
The hotel as a whole exceeded my expectations. From the front desk to the room service, every staff member showed great professionalism and enthusiasm. The room was spacious and bright, the bed was comfortable, and the bathroom was clean and hygienic. The breakfast area was very warm and the food was varied. The surrounding environment of the hotel was quiet and suitable for rest. Highly recommended.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 2, 2024
The Vienna International Hotel I stayed at was really a pleasant surprise. Although it was the traditional style of the Vienna International Hotel, the location of the hotel gave me great convenience. I stayed with my friends on a business trip. The front desk lady thoughtfully upgraded the room with a river view. I have to say that the room at the Vienna International Hotel is really big and spacious. Two people had some midnight snacks and drank some wine in the room, just like a vacation. The most important thing is that the service attitude of the front desk lady was super good! ! ! Must recommend for business trips
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of Vienna Zhangjiajie Tianmenshan High-speed Railway Station. Check-in without waiting, storage service, wake-up service, etc., we are committed to giving you the best experience throughout your stay. Thank you again for your love for Vienna Zhangjiajie Tianmenshan High-speed Railway Station, we look forward to seeing you again!
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Family
6 review
1.5/5
Posted on Aug 28, 2024
I asked for a few bottles of water, but they ignored me. The hotel next door even asked if I needed to take a bottle of water with me when I checked out. The room rate is not low! The service is really bad. There is urine on the toilet. The hygiene is poor! The bed sheets in the room I stayed in were not even cleaned up.
Original TextTranslated by Google
Response from Property: Dear guest, hello! In the Internet age, freedom of speech is the norm. Thank you for staying in our hotel. The hotel provides free mineral water. The room rates in tourist cities are slightly higher than usual during the summer. If you have any questions during your stay, you can contact us. The room is also equipped with the contact information of the general manager. If you are not satisfied with the room, you can tell us in time and we will handle it for you as soon as possible. Thank you!
Anonymous User
Superior Room (2 beds)
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Come here to travel, the hotel here is great, hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha! Then, the security manager in the hotel lobby is super handsome! Hahahahahahahahahahaha, very enthusiastic! The room is spacious and comfortable, with good privacy, you can call it whatever you want
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The hotel is conveniently located in the city, the front desk lady is enthusiastic, the guest rooms are clean and tidy, and the air conditioning effect is very good. This hotel is worth recommending.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your affirmation of the hotel's services. Your recognition and satisfaction are our driving force for progress. Xiaowei will continue to work hard.
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 10, 2024
The room is clean and tidy, the housekeeper is enthusiastic and positive, the toiletries are replaced in time, and a few more bottles of drinking water are prepared, which is very convenient. The breakfast is also good with many styles. There is a barbecue nearby, the taste is also good and worth recommending
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your affirmation of the hotel's services. Your recognition and satisfaction are our driving force for progress. Xiaowei will continue to work hard.
Guest User
City-view Queen Room
Stayed in Aug 2024
Family
22 review
4.7/5
Amazing
Posted on Aug 10, 2024
Facilities: OK, everything you need Hygiene: Clean, similar to other chain hotels Environment: Parking is also very convenient, in the underground parking lot Service: All requirements can be met, and the breakfast is also rich
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your evaluation and recognition of me. Xiaowei is looking forward to you giving us a five-point rating. Looking forward to seeing you again!
miaomiaomimi
Superior Room (2 beds)
Stayed in Aug 2024
Family
12 review
4.2/5
Very Good
Posted on Aug 8, 2024
It is very close to Tianmen Mountain and the Seventy-two Wonders Towers, suitable for friends who travel by car. There are various local specialties around. It is very convenient. The lobby manager is very good and gave us breakfast for our two children for free.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your evaluation and recognition of me. Xiaowei is looking forward to you giving us a five-point rating. Looking forward to seeing you again!
Bu·jiadi
City-view Queen Room
Stayed in Jul 2024
Other
19 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The hotel has complete facilities, clean rooms, a good geographical environment, convenient parking and dining, and warm and thoughtful service from the hotel staff. Like 👍🏻
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and welcome you to come back to experience it again. I wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Hygiene: clean and tidy Facilities: simple and clear Environment: large floor-to-ceiling windows by the river, with a view of the mountains and water Service: polite and friendly
Original TextTranslated by Google
Response from Property: Thank you very much for your good comments. Your satisfaction and affirmation are our greatest pursuit. We will continue to maintain high standards of service and quality to bring you a better accommodation experience. Thank you again for your support and trust!
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Family
17 review
2.2/5
Posted on Jun 26, 2024
To be honest, this is the worst hotel I've ever had in Zhangjiajie. First, Zhangjiajie has a lot of rain, and the whole hotel is almost like the Earth Temple, and then there will be a bad smell. I guess the hotel is also aware of this, so there are a lot of fragrance machines, and the spraying time is particularly long, which makes the corridor smell even worse. Second, for breakfast, it is recommended to eat before 8 o'clock. Because the entire building Vienna only has 8-9, 21-24 floors as guest rooms, and the rest are offices, which makes it very crowded during peak hours, and it is difficult to go up and down, and each floor is suspended. Although there are 5 elevators. In addition, the abnormal sound of the elevator is really scary. Third, the breakfast gave me a very bad experience. There was no yogurt, and the coffee was all instant, just in a different form, and the noodles were tasteless. Here, if the general manager of the hotel can see it, please go and evaluate it yourself. Fourth, the entire hotel, the lobby environment is particularly noisy, and everyone is drunk, so please pay special attention to the elevator when you check in at night. (As I mentioned earlier, Vienna only has 6 floors, and they are not adjacent, so there is no elevator control.) Fifth, the hotel laundry room actually uses the worst detergent. Not even laundry detergent is provided. Sixth, the room, the smell of cigarettes, don't even mention it. It's really bad.
Original TextTranslated by Google
Response from Property: Thank you for your review, thank you for your hard work! Zhangjiajie does not have a lot of rain all year round, but it has been raining for several days, and most places in Hunan are the same. There is only one aromatherapy machine on each floor, not many. The elevator is a little slower during peak hours, and it is normal to stagger the peak hours. The basic breakfast is available. There is a KTV on the second floor of the hotel. After midnight, you will leave through the lobby. Each room is equipped with laundry detergent. If you have any questions next time you stay, please contact the front desk. I wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on May 2, 2024
The scenery is OK, but the weather is not so good. It rained too much, and I couldn't always feel the beautiful scenery. I needed a good environment and good weather to take good photos.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your evaluation and recognition of me. Xiaowei is looking forward to you giving us a five-point rating. Looking forward to seeing you again! Thank you!
Guest User
Superior Double Room
Stayed in Apr 2024
Couples
9 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Vienna Hotel is our favorite brand hotel and the first choice for every trip. The room facilities and supplies are complete, and the front desk and room service are thoughtful. The location is convenient.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.
Guest User
Scenic View Twin Room With Mountain And River View
Stayed in Sep 2024
Couples
3 review
3.7/5
Posted on Sep 25, 2024
The hotel's sanitation is pretty good. We also specially chose a view room on the 20th floor or above. The view of the mountains and water is also pretty good. There is also an automatic massage foot basin in the room for 15 yuan for 30 minutes. There are also many places for eating and massage next to it, which is very convenient. The only drawback is the pillows. It was not until before going to bed that I realized that these two soft pillows were really uncomfortable to sleep. Because I didn't like this, I changed hotels the next day. It was a bit regrettable.
Original TextTranslated by Google
Response from Property: Dear guests, hello! The hotel is equipped with hard pillows for guests to borrow according to their own requirements and preferences. You can call our front desk directly in the room and we will deliver them to your room. We look forward to your next visit and wish you a happy life!