張家界桂冠武陵源標誌門店

張家界桂冠武陵源標誌門店 Reviews

張家界桂冠武陵源標誌門店

Wulingyuan District, Zhangjiajie, Hunan, ChinaView Hotel Details
張家界桂冠武陵源標誌門店
張家界桂冠武陵源標誌門店張家界桂冠武陵源標誌門店張家界桂冠武陵源標誌門店
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張家界桂冠武陵源標誌門店 Guest Reviews

4.7/5
Outstanding
201 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.8
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All reviews(201)
Positive reviews(196)
Reviews with photos/video(50)
Convenient location(44)
Classy environment(32)
Quiet & comfortable(18)
Large rooms(17)
Shower difficult to use(15)
Close to amusement park(6)
Well decorated(5)
Convenient parking(5)
Negative reviews(5)
Guest User
Superior Standard Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Overall, my family enjoyed the stay. It is well located, and it is clean. The restaurant is great. But like many hotels in China, there is some bad smell coming out the water pipe.
Chee Kang
Single Room
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Sep 5, 2024
Very clean and newly renovated. Spacious room. Short walk to the Wulingyuan entrance. Very helpful staff.
Response from Property: Thank you for your kind words! We are glad to hear that you enjoyed your stay. Our team always tries to provide the best service possible. We hope to see you again soon.
asfdl
Superior Standard Room
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The former state guesthouse had warm service, very clean and spacious rooms. There is even a clothes drying rack on the balcony, I must like it. It is very close to the east gate of the scenic spot, within walking distance. There is also tea on the road, which is a big surprise for those of us who don’t usually have access to it. There is a food street behind the hotel with many snacks.
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Response from Property: Dear guest, hello, thank you for your thoughtful review and accompanying pictures for promotion. A good review is enough to recognize us. I really want to thank you for your hard work. The best team can be shown in every detail! It is a great honor for us to receive your strong recognition. Thank you very much for your satisfaction with the hotel and your praise and encouragement to our partners! I will definitely share this good news To them, I believe that our partners will be very motivated, and I hope you will continue to choose us next time. We will also bring you different surprises and touches. We look forward to your next visit!
Guest User
Superior Single Room
Stayed in Sep 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The room is very clean, with a large balcony, complete facilities, and very satisfactory service. It is my first time to travel to Zhangjiajie. The hotel, restaurants, attractions and local cultural tourism are very well done.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for your thoughtful review and pictures for publicity. A good review is enough to recognize us. I really want to thank you for your efforts. The details can show the best team! It is a great honor for us to receive your strong recognition. Thank you very much for your satisfaction with the hotel and your praise and encouragement to our partners! I will definitely share this good news with them. I believe our partners will be full of energy. I also hope that you will continue to choose us next time. We will bring you different surprises and touches. Looking forward to your next visit!
Guest User
Standard Room
Stayed in Aug 2024
Family
3 review
3.7/5
Posted on Aug 26, 2024
We booked two nights to visit Zhangjiajie National Forest Park. The room was clean and hygienic, and the overall environment was very good. The sound insulation of the main body of the house was very poor. The sound of the chair being pulled upstairs could be heard clearly. In the morning, we were also woken up by the noise upstairs. The hotel's disposable razor was of poor quality. The child used it to shave his leg hair, but the raised part of the inferior blade shaved off 4*2 cm of skin and flesh. (It is no exaggeration to say that if any *** used it to shave his beard, he would definitely be disfigured) The bleeding could not stop, so I called the front desk. The hotel's duty manager took us to get a tetanus vaccine and opened a box of amoxicillin capsules. The next night, a new duty manager came to the room and asked how the child was. I said I needed a larger band-aid, and the duty manager bought 4 large band-aids. I felt very distressed when I saw the child's leg bleeding. It was because the hotel did not strictly control the items provided to guests, which caused the loss. As a mother, I was very disappointed and dissatisfied with the hotel's handling of this accident.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, thank you very much for your recognition of the hygiene and overall environment of our hotel room. We are deeply sorry for the unpleasant experience you encountered during your stay. Regarding the sound insulation problem, we will arrange professionals to inspect and improve the main body of the house as soon as possible, and strive to provide a quieter accommodation environment for subsequent guests. We feel very guilty and self-blame for the quality problem of disposable razors. This is indeed a serious mistake in our procurement and quality control of items. We will immediately conduct a comprehensive inspection and replacement of all disposable items to ensure that similar situations will not occur again. We once again express our deep apologies to you for the injury of the child. Although we took timely measures after learning about the situation, it obviously did not meet your expectations. We will seriously reflect on this incident, strengthen the strict management of hotel items, and improve emergency response capabilities. At the same time, we will also seriously deal with the relevant responsible persons to avoid similar incidents from happening again. Thank you again for your feedback, and we look forward to seeing our improvements and upgrades when you come again next time. I wish you and your family good health and a happy life!
Guest User
Superior Single Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 1, 2024
The hotel environment is very good, the room is clean and tidy, the balcony can be used to dry clothes, the hygiene details are very good, and the most satisfying thing is the powder every morning, which is very delicious.
Original TextTranslated by Google
Response from Property: We are very happy to see your comments. You are very attentive and took beautiful photos. Thank you sincerely. Our goal at Guiguan is to make every guest feel like home when they come to Zhangjiajie, because we know that every guest who travels abroad does not understand the journey. We are all afraid of having a bad experience when traveling abroad. However, at Guiguan we are motivated to do our best. It is our goal to make you have fun when you come to Zhangjiajie. We feel a sense of accomplishment when seeing your comments. I hope you will come again next time. Finally, I wish you a happy journey~
Guest User
Family-friendly Suite
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 2, 2024
The hotel is very big, and the suite we booked is also very big. You can see the mountain from the balcony, the air is very good, and it is very comfortable overall. It’s just that the shower water is sometimes hot and sometimes cold, which is a bit uncomfortable. Fortunately, it is summer, so it doesn’t affect much. I hope the hotel will improve. Everything else is perfect
Original TextTranslated by Google
Response from Property: Dear family, hello! Thank you for choosing to trust us and staying in our hotel. It is very convenient to eat, drink and have fun near the hotel. It only takes 5 minutes to walk from Zhangjiajie National Forest Park and 5 minutes to walk from the bus station. The hotel is constantly working hard to create a warm and comfortable living environment for guests, and to meet the different needs of families with the best service. All our staff will continue to work hard to provide families with high-quality and enthusiastic services. We sincerely look forward to your visit again!
Guest User
Superior Standard Room
Stayed in Jul 2024
Family
10 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Must be a five-star rating, the hotel is clean and sanitary, the room is comfortable: the staff has a good service attitude👍! Friends who come to Zhangjiajie must recommend the Crown Hotel.
Original TextTranslated by Google
Response from Property: We are very happy to see your comments. You are very attentive and took beautiful photos. Thank you sincerely. Our goal at Guiguan is to make every guest feel like home when they come to Zhangjiajie, because we know that every guest who travels abroad does not understand the journey. We are all afraid of having a bad experience when traveling abroad. However, at Guiguan we are motivated to do our best. It is our goal to make you have fun when you come to Zhangjiajie. We feel a sense of accomplishment when seeing your comments. I hope you will come again next time. Finally, I wish you a happy journey~
Guest User
Superior Standard Room
Stayed in Jul 2024
Family
3 review
4.5/5
Great
Posted on Jul 26, 2024
The hotel is newly renovated. Many drivers are visiting for the first time. It is a 5-minute walk from the East Gate of the Zhizhimen Gate. It is also convenient to take a taxi anywhere. The breakfast is average. The room is generally OK, but the shower head is always difficult to adjust to hot and cold. The toilet is a bit clogged. There are various free teas in the lobby. The staff is also very good. There is a bookstore nearby. The drinks are delicious. The kids do their homework consciously. It is a good place to escape the heat in the afternoon.
Original TextTranslated by Google
Response from Property: Dear family, thank you for giving us such a good review and letting us feel your pleasant stay experience. Your happiness is our greatest honor. We are located in the center of the core scenic area of ​​Wulingyuan. The hotel is only a few minutes' walk from nearby restaurants and shops, and only 5 minutes' walk from the landmark gate of the forest park. I hope you and your family will come home often. In wind and rain, Guiguan will always be here waiting for you~
Guest User
Standard Room
Stayed in Jul 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The room was very comfortable and clean. The hotel was very big and there was a balcony. It was nice to have tea under the night sky at night. The location was great. The entrance was very close to the sign. The hotel was newly renovated and the breakfast was rich. But it ended a little early.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for your thoughtful review and accompanying pictures for promotion. A good review is enough to recognize us. I really want to thank you for your hard work. The best team can be shown in every detail! It is a great honor for us to receive your strong recognition. Thank you very much for your satisfaction with the hotel and your praise and encouragement to our partners! I will definitely share this good news To them, I believe that our partners will be very motivated, and I hope you will continue to choose us next time. We will also bring you different surprises and touches. We look forward to your next visit!
Guest User
Standard Room
Stayed in Jun 2024
Family
59 review
5.0/5
Outstanding
Posted on Jun 28, 2024
The room is large and clean, the facilities are new, and the service in the catering department is very good, especially the two waiters Chen Min and Liu Jingqi, who are very warm and thoughtful and considerate of the guests. The children are picky eaters. The kitchen also made egg pancakes, scrambled eggs with tomatoes, etc. The dishes that are not on the menu take care of the needs of the children, which is very considerate.
Original TextTranslated by Google
Response from Property: Dear guest, hello, it must be a special fate that allowed us to meet each other. Thank you for your thoughtful review and the pictures for promotion. Your review is so detailed and thoughtful. I am very touched by your praise. I am really touched. A special thank you for your hard work. The best team can be shown in the details! It is a great honor for us to receive your strong recognition. Thank you very much for your satisfaction with the hotel and your praise and encouragement to us! I will definitely share this good news To all our staff, I believe that we will be full of energy and do our best. We also hope that you will continue to choose us next time. We will also bring you different surprises and touches, hehe! See you there!
Guest User
Superior Standard Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 27, 2024
The room environment, hygiene, and catering are all of high quality, quiet and comfortable. Special thanks to the hotel manager Tian, ​​who enthusiastically arranged for me to extend my stay. I will stay here again if I have the opportunity. It is very close to the sign gate. It is a perfect trip to Wulingyuan.
Original TextTranslated by Google
Response from Property: Dear guest, hello, it must be a special fate that allowed us to meet each other. Thank you for your thoughtful review and the pictures for promotion. Your review is so detailed and thoughtful. I am very touched by your praise. I am really touched. A special thank you for your hard work. The best team can be shown in the details! It is a great honor for us to receive your strong recognition. Thank you very much for your satisfaction with the hotel and your praise and encouragement to us! I will definitely share this good news To all our staff, I believe that we will be full of energy and do our best. We also hope that you will continue to choose us next time. We will also bring you different surprises and touches, hehe! See you there!
Highandeasy
Single Room
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on May 8, 2024
The original state guesthouse has been renovated, and the accommodation conditions are very good in the same price range. The hotel is in a super good location, a five-minute walk from the East Gate. It can be said to be the closest and best hotel to the East Gate. Behind the hotel is the bus station, which can be reached directly by bus from Zhangjiajie West. There are not many types of breakfast, but there are spicy beef rice noodles, and you can add beef as you like. The taste is no worse than the old shops outside.
Original TextTranslated by Google
6/17
Response from Property: Dear guest, hello! Thank you very much for your good comments on the hotel. We are so happy to receive your recognition. In order to make guests feel happy and at home, our strict high-quality configuration requirements for the rooms are a kind of supervision and improvement for ourselves, and also a responsibility to the guests! We also like and cherish the time spent with you and your family, and look forward to seeing you next time! The crown is waiting for your return!
Yuyoujun
Single Room
Stayed in May 2024
Couples
31 review
4.7/5
Amazing
Posted on May 12, 2024
The hotel service is quite enthusiastic. The waiter on the fourth floor took us to the restaurant by a shortcut to express his gratitude. Welcome fruit was provided. The room was very quiet and clean. The only regret is that the breakfast is a little simple. At least it is equipped with milk. It would be more perfect if there are more varieties.
Original TextTranslated by Google
Response from Property: Thank you for your praise! Your satisfaction makes us feel that all our efforts and intentions are worth it. We hope that our warm service and comfortable rooms can leave a good memory for your trip. Heart-pounding: Move Only It is the moment of youth, and companionship is the longest confession of love. In many cases, love cannot be expressed in words. A few of your simple positive comments are enough to comfort our efforts! Thank you for the positive comments, your suggestions are great, we will give them priority, and I wish you a pleasant stay journey!
Guest User
Superior Single Room
Stayed in May 2024
Family
71 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel has been renovated, and the deodorization is very good without any decoration odor. The hotel facilities and rooms are all new. The entire hotel is large and transparent, and it has everything it should have. There are many restaurants around, and it takes only 10 minutes to walk to the East Gate ticket gate. There are also many parking spaces in the hotel, and it is very quiet to rest at night. Overall, it is very cost-effective. There was a small episode on the way. The lawn next to the parking space was mowed. The weeding workers outsourced by the hotel only weeded without caring whether there were cars next to them. When I came back from climbing the mountain, I saw that the entire surface of the car body and various gaps were full of grass debris. After giving feedback to the hotel, several people were immediately sent to connect the water from the fire hydrant to wash the car body. The hotel’s attitude and timeliness in solving the problem after not paying attention to this kind of details is still commendable, and I also like the group of hotel staff who solved the problem on the spot.
Original TextTranslated by Google
Response from Property: Thank you for your choice. Your good comments are the greatest recognition for us. We uphold the business philosophy of high-quality service, caring care, and comfortable environment. Let you eat at ease, have fun, and sleep comfortably in Wulingyuan and Guiguan. Thank you for your recognition of our Guiguan and look forward to meeting you again.