Zhangjiajie Ruke Hotel

Pro: Located in neighbourhood area, near local eateriss and supermarket. Can easily grab Didi for rmb 6 to the cable station. The room quite spacious and come with AI assistance. The staff gave a fantastic welcome when we arrive, even picking us from the HSR with a luxurious limo. Con You have to change to slipper at the lobby before going to the corridor leading to the room. Don't understand the logic The room is not very sound proof and I can near people singing in the middle of the night Breakfast is limited, healthy but not tasty and don't provide additional if you ask for more. We saw a tea pot set at the main hotel lobby and we ask the hotel staff if we can offer us some tea so that we can have some traditional Chinese tea there but the staff said no and instead pour us 2 cup of blend tea instead. We felt the staff is very sincere. In comparisons, We went to eat the nearby restaurant to eat and they gave a big bag of tea to bring home. In conclusion, the hotel excel in the hardware like hotel, lobby and room design, and hotel pick up service. But lack in term of the service level.

This was the single BEST HOTEL EXPERIENCE my partner and I have ever had. I can't begin to cover all the reasons why, but I'll share the highlights below: Staff: Every member of the staff was incredibly kind and went above and beyond to ensure a comfortable stay and readiness for the next leg of our trip in China. When we mentioned that we had been traveling for a week, they offered to launder our clothes at no charge - we arrived around 9PM and our clothes were ready early in the morning. When we went out for the day, they mended my partner's suitcase simply because they noticed a rip - we did not even have to ask! The thoughtfulness of the staff had no limits. Food: You can select what you'd like for breakfast the day before and at what time you'd like to eat. The dining room is exquisite, and the food was phenomenal. We particularly loved the spicy beef brisket noodles! Architecture / Decor: Every detail of the hotel, from the staircase to the greenery and angles of the hallways, to the art and patio, felt both homey and modern. We loved the art installations - paintings, sculptures, and more - around the building. Beautiful hotel. Room: We loved our room! It's equipped with smart technology, and the hair dryer is the equivalent to the Dyson one. Our patio was full of greenery. The bed, pillows, and comforter were sooo comfortable - we really didn't want to leave in the morning 😅 but alas, we were here to see Tianmen National Park. Also - the toiletries were lovely, we especially loved the scent of the body wash and shampoo. Grateful to have stayed here and hope to be back one day!

I rarely write the review, but this time I want to do it so much! It was better than 5* hotels that I’ve been too. (And I travel really a lot). The best hotel in my list. Hotel: it was super clean, nice, new, modern and cozy. I felt like I don’t want to leave. So warm. But the most important thing I’d like to mention is that people there are so hospitable and warm. Service is one of the best I’ve ever experienced. We arrived late so they gave us desserts and delicious snacks. They got our shoes to clean so we can wear them tomorrow. They were very attentive and helped us a lot. I would definitely recommend them to my friends and I will stay here again. Thank you so much.