Travelers Reviews of Zhangjiajie Hotels

Zhangiiaiie Tianmen Mountain Ropeway Tianmenju Atour Hotel
4.7/5941 Reviews
Tianmenshan Cableway/Tianmen Mountain National Forest Park
It was my first time to travel to Zhangjiajie. I saw a newly opened hotel on Trip.com and booked it without hesitation. During check-in in the lobby, the weather was a bit cold in December, and the front desk enthusiastically served hot tea. After getting the room card, I entered the room, which was very clean and comfortable. The room I stayed in faced the mountain view. I could see Tianmen Mountain and the ropeway which was amazing. The detail of having a sensor light under the bed to go to the bathroom at night was also great. The hotel has a free laundry service, and the staff will wash and dry it before sending it to the room. It is a great time saver for frequent travelers like me. The breakfast buffet is very rich, including tofu curd, soy milk, the famous Hunan rice noodles and various local stir-fries. There seems to be a porridge buffet at 9pm. If you order a takeaway during your stay, the robot will automatically deliver it to your room. Overall, my experience in this hotel these days has been very good. The hotel hardware and equipment are very new and clean. The hotel staff are very polite and take the initiative to greet the guests. The dishes in the restaurant buffet are very fresh and delicious. I will still stay here next time I come to Zhangjiajie. Choose this hotel.
Atour Hotel Zhangjiajie Tianmen Mountain Cableway
4.8/54031 Reviews
Tianmenshan Cableway/Tianmen Mountain National Forest Park
I had a wonderful experience during my stay at this hotel. What stood out the most was the exceptional service provided by an employee at the counter named Meesa. She went above and beyond to assist us, offering great restaurant recommendations and ensuring we had everything we needed, including providing water during our multi-night stay. Her dedication and genuine care for guests truly reflect the high standards of hospitality that every hotel should strive for. Meesa is an excellent example of service-minded professionalism, and her efforts made our stay even more enjoyable. I highly recommend this hotel and applaud the team for their commitment to great service. I had a pleasant stay overall, but there was an issue on the first night that affected my experience. My sleep was disrupted due to a strong smell of smoke coming from another room, which somehow entered my room. This was disappointing as it impacted my comfort during the stay.

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