Hotels Near York Ice Trail 2023 in York

Very quirky hotel. Booked a normal cosy room but was upgraded because we were gold members, to 2 room family room. I am 6 foot 1 and it was difficult because I was constantly wary of my overhead space. It was a cool concept though and the floor space was good. It was the quirkiest Hilton I've stayed in. The bar area was pleasant but it was crowded due to some unforeseen circumstances for the hotel- many coaches arrived with many American tourists. We felt a bit 'ignored' because of the number of people. This also led us to not have a seat at the restaurant for dinner. Had a few draught beers out of stock at the bar but it was ok. Breaktfast was very good, usual Hilton standard. No complaints there. The parking was very very tight, I appreciate that it is pretty much in the city centre. I can say this hilton is better than the Hilton York one next to Cliffords tower by miles.

The Grand Hotel boasts an excellent location, making it a convenient choice for exploring the city. The facilities are top-notch, offering a blend of luxury and comfort that one would expect from a prestigious establishment. However, the service fell short of expectations, especially considering its five-star rating. While it may be due to the busy tourist season, the level of service provided was inconsistent. In particular, the doormen and porters left a lot to be desired, with some interactions being notably poor. This detracted significantly from the overall experience, as such issues are not expected at a hotel of this caliber. Overall, while the hotel's amenities and location are commendable, the service quality needs improvement to truly match the standards of a five-star hotel.

very noisy room as right next to a busy road and generator. kettle and mugs provided but no tea and coffee. room was £62 for the night which is good for York centre. Reception staff polite and friendly.

I visit York regularly and mostly stay in hotels. I decided to do something different this time and stay here. Checkin is through the pub downstairs. The two younger members of staff had no idea what to do when I arrived but the third member of staff took the lead to check me in and bring me to my room. Initial impression of the room was that it was nicely presented, clean and modern. However, I was simply shocked to find that my bathroom had no shower in it. I went back to reception and asked to be assigned a room with a shower but was told no other room was available. So, for the first time in many years, I stayed in a location that didn’t even have the most basic of facilities. If I knew this before I booked here, I certainly wouldn’t have made the booking. In the morning, I asked to have breakfast. It was cooked to order and was delicious. The lady who served me was very efficient and friendly. There’s no air conditioning in the room so I had to have a fan running all night to try to stay cool. So, would I stay here again? Probably not, I’m afraid. The lack of basic facilities is a complete show stopper for me.

We stayed last weekend to celebrate two birthdays and we arrived on the Friday night at approximately 8.00 pm. We managed to get a car park at the Peel Street car park which is literally located at the back of the hotel. You can unload at the the front on the hotel and the road isn't that busy so you can pull up and unload safely. Reception staff friendly and polite and we were allocated room 209. Upon entering the room is did seem dark and not very big and it was a double bed, but the room was clean and it was what we had booked. We went out for the evening just to grab a quick bite to eat and when entering the room and getting ready for bed it was quite noisy outside. I checked the window and the vent only to realise it was shut. I went to Reception to discuss the noise level as I thought it was coming from Weatherspoon's Pub across the road but in fact I had my geographic location wrong and it was in fact coming from a park that is located at the side of the hotel. The staff were very helpful in checking the floors of the hotel to double check it was not coming from within the hotel but we did ascertain that it was in fact people in the park. (NOTE this is not the hotels fault at all). The hotel dealt with this promptly and it went very quiet after about 20 mins so I am guessing the people were moved on by the authorities. The next morning we were relocated to a higher floor, same type of room and layout which served our purposes much better as the room was much lighter and quieter. Thank you. A great view over the city was was lovely. The Manager on site that weekend was very polite and helpful in moving us the following morning when their was availability and rectified the situation promptly for us. It was my birthday weekend and once we were moved we really felt we started to unwind and enjoy our weekend away. Breakfast was plentiful on all three days and the staff in the breakfast room are smiley, polite and constantly checking things were in stock and were always clearing tables. It is a busy breakfast room but nothing was too much trouble for them......even warming the pancakes up as it is a buffet breakfast. Thank you Tia the Manager for solving the problem we had and for Nicky and his co-worker (apologies a lovely blond lady) who went floor to floor on the Friday night to look for the noise which I am glad to say it wasn't coming from within our hotel). A great hotel for walking in the city and although we did have a small problem the Management dealt with it, without any hassle and it was not awkward when seeing them again which was lovely.

My wife and I stayed for 2 nights and were drawn in by reputation and quality of the other principal hotels across the country. I was shocked to read so many bad reviews and almost booked somewhere else as a result. It seems most of the intolerant previous residents had issues with noise, smells. food, rooms, service. We didn’t experience any of that and can only conclude that most of the reviews are either planted as false information by competitors or result of warm summer, outdoor bar or questionable views / aspect of room. We stayed in a king on 3rd floor, room 300. If you’re worried about anything just book that one! Tasteful clean decor and great views to the minster. Notable comments for James who went above and beyond to sort out a small issue with audio description hardcoded into the TV, sorted smoothly and efficiently. Great location, atmosphere and setting. We will be back with our dog next time. Don’t believe everything you read from dissolutioned guests who want a megaphone to comment on perceived issues.

This is a lovely place to stay and highly recommended it. The apartment was large and spacious with good cooking facilities and a lovely dining area. The bathroom is large and modern, and the water pressure for the shower is fantastic. Plenty of towels are available. The bedrooms are large with a good amount of wardrobe and drawer space. There are plenty of mirrors in the apartment which, when there are a few of you getting ready, is definitely a plus! The pub itself is lovely and traditional. There are some lovely original features which Dan told us about which were really interesting. He has very extensive knowledge of the building and its history and is really worth having a listen to him. The location is excellent. It is a 5-10 minute walk from the city centre and just a 2 minute walk from the river. There is parking available on site for no extra cost which is extremely handy for a City like York. Breakfast is available for an extra cost and it is excellent. Evening meals are also available (most evenings) and I highly recommend that you eat here at least one night because the food is excellent. It is well cooked, well presented and the choice is fantastic. There is plenty of food served for both breakfast and evening meals and are all available at a reasonable price. My compliments to the chefs. Finally, all other staff at the pub were very attentive and very friendly. All in all, great location, great value, great amenities, great food, great host and great staff. Absolutely recommend for your stay in York

We have stayed here 12 times now. We love it here because all the staff are great. The rooms are comfy,the breakfast is always delicious, It has a bar which you can have drink and go out into their lovely gardens You can walk into York with in 15 minutes or catch a bus down so in other words it's a great place to stay

When we arrived there was no staff anywhere to be seen until someone from restaurant came and got someone, however when she did arrive she was very nice and helpful. I asked to be in a refurbished room and wasn’t, shower was broke and hanging off the hinges and squirts all over. The car parking is not good as there is only 6 spaces and it’s £10 per night. Food was nice however wasn’t fully well done like I asked but was still nice. Lovely man in restaurant and guy behind reception on nights took pictures for us and brought my bfs surprise bday cake out. Lovely night staff got us water after we arrived back after night out. Would like to thank the housekeeping staff for making the room lovely with all of the decorations I brought to decorate it with for my bfs bday.

Great location in the Moto services on a roundabout that leads to York, Wetherby and the A1M. Really convenient for going out. Loads of parking, although would be better if there was a dedicated area for hotel guests as the bit nearest the hotel seems to be where everyone wants to park, particularly vans. Basic budget hotel with tea and coffee facilities in the room, a TV and a shower room. Would have said it was clean until I found a babies dummy under the bed on the last morning of our 3-night stay. Odd numbered rooms face the car park. On the ground floor rooms from 021 to 037 overlook the grass between hotel and car park where people stand to smoke and everyone takes their dog to do its business. Got a bit annoying when people stood almost against our window even when it was open. Closed window pretty good at keeping out the noise day and night. Additional door in the corridor just before room 021 also cut down on the early morning shouting of people leaving their rooms. Room surprisingly quiet. Did have one issue but it was sorted out pretty swiftly by management with no argument, so can't fault them on service. Breakfast is available for £7 but not much variety. Some cereals, yogurt, fruit, cheese and bread/cakes. Greggs next door much cheaper.