Yokohama Heiwa Plaza Hotel

I sent an inquiry email, but there was no reply for a whole day, so I am writing a review here. I told the hotel that I would not write reviews when I stayed there, but they did not keep their promise to provide sincere service, so I am expressing my frustration here. First of all, I booked a double room, but it was completely different from the image on the website. The website showed two chairs and a mini table, but the room I stayed in did not have them. The first photo is the actual room, and the second photo is the official website. I wanted to take photos of my favorite goods at the hotel, but the pillars were sticking out, making it difficult. It felt quite oppressive, so I would recommend staying in a low-cost single or semi-double room rather than a double room. The second point is the toilet malfunction. It had been leaking from the gap between the toilet bowl and the floor since the first day, and it was only a little, so I cleaned it. On the second day, there was a constant sound of running water, and the tank was full, so I couldn't flush it. I was reluctant to have them deal with me because there were only male staff members. They said it was fixed, but when I used it a while later, it was in a state where it couldn't be flushed. The second time, I was quite hesitant because they handled it while I was still using the toilet. I waited about 10 minutes each time. I wish they had been more considerate, such as having the same staff member for the first and second times. At this point, there was no offer to move rooms. On the third day, the toilet started leaking again when I used the toilet through the gap between the bowl and the floor. I was tired of having toilet problems every day. I don't think they would have offered to move rooms if I hadn't said so. They said they only had twin rooms available, and I declined because it was unnecessary unless it was a decent double room. It was three days without being able to use the toilet properly, but of course there was no discount. I called the room and asked them to make up for the time I couldn't use the toilet with peace of mind by asking for a discount, but they ended up deciding that I should use the toilet in the room next door. It's a three-night, four-day stay, so moving rooms on the last day is difficult. Moreover, it wasn't the room I wanted, and it was 11pm. In this case, I think you should forgive me for not moving from the beginning, but making the toilet next door available. I responded sincerely. You can write about it on the website. I will take it seriously. I was also told, which made me irritated. "We responded sincerely" is the wrong way to use it. It's strange for the staff to tell customers that they responded sincerely. The toilet was still broken, so it's just something the customer can say. I told them twice that I wouldn't do it, but they said it several times. I didn't say anything that would be considered rude, and it was just rude. I felt like I was being told that I was the kind of person who would write about it on the website. The staff had a good attitude, and if there hadn't been a toilet malfunction, it would have been tolerable. If the room area was nice, my impression might have been different. The room was a misleading photo, and the toilet was unsafe to use. That was the hotel it was. It was a commemorative trip, so we should have stayed in a nice hotel without skimping. The price is not that different from nearby business hotels, so I would recommend Route Inn or Toyoko Inn. If you're traveling alone, it's not worth getting a double room as you can see in the photo. I hope this is helpful to someone.