Banyan Tree Yangshuo

Very nice hotel and service! Very suitable for family stay for vacation! Professional one on one service during the stay! Thanks Terry!

The hotel is like home as always. Services by Joss was very efficient and helpful. Brain had a good arrangement for the sightseeing. Will recommend more friends to go.

I had an incredible experience at this spa hotel! The zoo on the property was a fantastic addition and I loved being able to see the animals up close. The breakfasts were delicious and there was a great variety of options to choose from. The atmosphere at the hotel was so relaxing and the staff were incredibly friendly and attentive. I left feeling rejuvenated and satisfied with my stay. I highly recommend this hotel to anyone looking for a peaceful and enjoyable getaway. 管家Chad非常专业热心，给了我们很多帮助，一次非常棒的体验！

My family and i went to going on a short trip in guilin yangshuo place and we stayed from 4 to 6 day in Banyan’s tree hotel. When we arrived at hotel Ms Rihanna who is manager gave us a warm welcome. There was a lot of people who waited check-in but she helped us quickly, so we could do it. And we exchanged wechat ID and she let us know when we need help through wechat. Breakfast quality was really good. So base on positive response we were able to finish the trip with good memories

Banyan tree ，hotel ，I have audited before.

Cleanliness & Comfortable. Excellent Service. Especial service from Ms. Joss. Who helpful & assistance provide excellent service. Will be stay again at Banyan Tree Yangshao

This hotel is fantastic. Excellent service, amenities, and styling. Will be back! The personal Duty Manager service made everything simple in any language. Kudos to Joss and Alisa and their team.

Very disappointing overall. Expected much more from a premium resort such as Banyan Tree. Hardware of the hotel is not bad and location is nice too (except terrible traffic in & out due to congestion). It is the hotel “software” that really disappointed us. It’s ineffectively managed: chaotic and messy scenes everywhere. Peak touristy season is partially to blame, but poor management need to bear most of the responsibility. Many staff seem to be new recruits and lack in basic training. Activities offered by the hotel are charged so much more than local standards, yet services provided cannot keep up with the hefty fees as hotel outsources these activities to contractors without proper quality control. Breakfasts time feels like a war zone in this premium resort: it’s loud and chaotic. I saw many angry guests questioning the staff on why they had to queue while there were plenty seats available for seating. Overall, a premium resort price/amenities with budget hotel service.

Wonderful hotel, like a Chinese village. We stayed in river front villa with great view to the river and the mountains. During out stay only one restaurant works and the room service. so food options are quite limited for few days stay. Most of the stuff doesn't speak English. But they are really trying to help, very friendly. .