Philip C
November 20, 2023
Have stayed here several times and loved it , this time we booked 3 nights in October. The first night no hot water, phoned after hours number left a message with no joy. At 11:30 pm fire alarm sounded so the whole apartment block evacuated. At midnight no one came so one quest phoned the police. Some 15 minutes later the manager arrived 10 minutes after him the fire brigade arrived 1 hour after the original alarm. Next morning I and a few guests met at reception to ask why the response was so slow, the manager almost immediately accused one lady guest of using poor language towards him the night before which she denied and the CEO of seashells agreed with her after viewing CCTV. Then the lady in reception became involved and told the guests to all leave the reception. All the guests wanted to know was why it took so long for the manager and the fire brigade which is based in Dunsborough (which is 8 kilometres away) to respond. We love the accommodation and setting here but this stay was soured by the management attitude towards their paying guests.