Freely Hover Golden Shuitai Hot Spring Town Guest Reviews
4.6/5
Great
1579 review
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Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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Positive reviews(1529)
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Swapna bommera
Deluxe Queen Bed Room
Stayed in Jul 2023
Family
2 review
5.0/5
Outstanding
Posted on Jul 26, 2023
The rooms were spacious and spotless, with great décor and crisp bed sheets. The breakfast buffet was delicious, with a huge variety of options! The staff were attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble. A five-star review should honestly reflect the reviewer's experience with the product or service.loved it, I strongly recommend, I enjoyed lot, Thank you to freely hover golden shuitai hot spring town.
6/7
Response from Property: Thank you very much for your wonderful 5-star review of Freely Hover Golden SHUITAI Spring Town. We are delighted to hear that you had such a positive experience during your stay.We take great pride in providing spacious and spotless rooms with tasteful decor and comfortable bed sheets. It's excellent to know that you found the breakfast buffet delicious and enjoyed the wide variety of options available.Our attentive staff always strives to go above and beyond to ensure our guests' comfort and satisfaction. We are thrilled to hear that they were able to meet your needs and make your stay memorable. Your kind words are truly appreciated.We sincerely thank you for recommending our hotel and for your generous compliments. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable experience.Thank you once again for choosing Freely Hover Golden Shuitai Spring Town!
cktam
Deluxe 2-bed Room
Stayed in Mar 2023
Couples
10 review
3.0/5
Posted on Mar 11, 2023
Any travelers who like the smell of animal poop? If so, find the right place.
The hotel is located in a place surrounded by farms. There are plenty of parking spaces. The security guards are warm and courteous, and they will take the initiative to say hello to the guests. But as soon as you enter the lobby, you have a different attitude. The indifference of the waiters at the front desk can be felt through the masks. I booked a deposit-free room on Ctrip, but the receptionist didn't listen to my explanation and just charged a deposit. Well, it’s okay to just accept it, I just think you don’t give Ctrip face.
When I got to the room, I knew that the previous tenant was a smoker, and his ash was still there.
When I wake up in the morning and open the balcony door, what blows my face is not the breeze, but the smell of animal feces, which is very strong! That smell has permeated every corner of the outdoor, and you can smell it all the way to the restaurant. The breakfast is good, but please don't choose the outdoor table lightly, there is a table next to me where the beauties were smoked away.
The waiters in the hot spring are still warm and polite, and will take the initiative to ask if you need tea? What's even more surprising is that there is a dry sauna in the hot spring! However, it would be less embarrassing if the locker room and the hot spring were connected together. It would be great if there were enough towels in the hot spring, and it would be great if the free fruits could be replenished in time. Reminder: Don’t choose to go to the hot springs at night if you can go to the hot springs in the morning, the water quality is two different things.
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6/9
Response from Property: Dear guest, thank you for choosing Jinshuitai Hot Spring Town as your destination! I am very sorry to hear that you did not get a satisfactory stay experience during your stay, and Xiaojin once again apologizes to you! For the service problem you raised, Xiaojin has reported it to the leader on duty, and educated and trained the service personnel on the day to avoid such problems from happening again. Regarding the smell and hot spring issues you raised, Xiaojin has also reported to the leadership, and we will continue to follow up later. Your valuable opinion is the guiding light for our continuous progress. Thank you for your generous guidance. We will continue to upgrade our services and supporting facilities. We also hope that you will continue to trust Xiaojin and look forward to your next visit to witness a better Jinshuitai with Xiaojin!