Mercure Hotel Reviews

I booked this hotel for the parking. It’s a very small parking lot with no spots. The parking lot is public, not private so anyone can use including the Tibet companies’ office workers located in the same building as well as the other shops attached to the building. Also, I booked this hotel because it has washing machines. They only have two washing machines and one washing machines is broken. Many people are waiting to do their laundry, it’s not convenient. The maid was banging on my door one day to clean my room even though I have the do not disturb light on and the do not disturb sign hanging on my door. The maid did not clean the room. She only made the bed, changed the towels. Bathroom was not cleaned. Food crumbs all over the floor when I arrive. The shower is gross and obviously has never been cleaned. The shower has a coating of slime on the floor. I even left one towel in the shower to see if the maid would open the shower door. Of course not! The dirty towel was still inside the shower room after the maid cleaned and left. I turned the air conditioning on and it smelled like something died in it. I told the staff and after I think they disconnected it because the air conditioning no longer worked. The electrical outlets in the room are faulty and you need to play with them. The light switches don’t work well. My last night I couldn’t turn off the bathroom lights because the switch was broken. Also, the window is broken and doesn’t closed. The lock is stuck in the open position so unable to close. Also, the gym is unusable. Their are people sleeping on the floor in the gym. I cannot believe this is a Mercure Hotel. I’ve never been to such a horrible one before.