Mercure Hotel

Location is near to railway station and grand mosque The staff is friendly Rooms are clean and tidy Facilities are reasonable However I suggest the management to serve it will be more good if the breakfast will be served with Halal food. Being a Muslim majority city, it will be great advantage.

This is no longer a Mercure hotel, when trying to resolve issues the staff told me it has ended its association with the international chain. That means - despite what reviews we’d read prior to booking - there’s no western/international breakfast, and also that the hotel wifi only works if you have a Chinese domestic SIM card (problematic for international visitors). Other issues we had: the room cards failed a number of times meaning we couldn’t turn lights on and unlock our door; the hotel toilet room smelled strongly of urine, the toilet by the breakfast area was unclean and had no soap; the AC didn’t work in our room which meant we were so hot we had to sleep with the window open (but even then the room stayed 24-25 degrees which is too hot to sleep well); and we had booked a deluxe room but not all amenities listed were provided especially notably no bathrobe. I am really not fussy or overly critical about hotels but I felt quite let down by this experience. Positives - nice clean bed, nice shower and there was great real coffee at breakfast. Also hotel is located centrally so good for getting a didi easily to sights - although not the better side of city for restaurants.

The location of the hotel is good. Easy check-in. But surprising me was no fridge n safe deposit box. Check with the front desk, claimed my booking doesn't come with the fridge. When services delivered yoghurt, I complained to her, and she bought a technician over to check. They admitted every room should come with a fridge n safe box. Hence, the attitude n explanation at the front desk is really unacceptable.

We are travelling through Gansu & Sichuan and I booked the Mercure as a couple of nights for my husbands birthday. The first room we got was OK, a little shabby and not the cleanest but a nice bed and sofa and the aircon seemed good. My husband took a shower for all of 30 seconds and the bathroom, corridor and toilet completely flooded. So we moved rooms. The next room didn't flood but the aircon was pretty feeble and the toilet cubicle smelled. We didn't complain, having already moved once. This room was an over all improvement. The breakfast was pretty miserable, no coffee and mostly Chinese dishes. I had expected more from a western brand but nevermind, we ordered coffee and food to the room. Plus points - The staff are very nice and friendly, they accommodated us on the new room and gave us some treats as an apology. The bus to Kumbum Monastery is directly across from the hotel and you can arrive there in 45 mins, public bus number 909, 4¥. Starts at 6:30am. The breakfast is OK. There is a free laundry room, we did lots of laundry and it dried over night. We stayed in a non smoking room and it really was non smoking which is rare for China. It smelt fresh and the bedding and towels did not smell of smoke. There were however people smoking everywhere else in the hotel which seems quite common expecially in this province. Overall, I would stay here again but I think the price is a little high for the offering in comparison to some Chinese brands in the city.

Good rooms, clean, nice breakfast

Known Standard from Mercure - known room from other cities. Breakfast with many options.