Xining Sebel Serviced Apartments

Xining Sebel Serviced Apartments Reviews

Xining Sebel Serviced Apartments

No 63 West Wusi Road, Xining, ChinaView Hotel Details
Xining Sebel Serviced Apartments
Xining Sebel Serviced ApartmentsXining Sebel Serviced ApartmentsXining Sebel Serviced Apartments
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Xining Sebel Serviced Apartments Guest Reviews

4.8/5
Amazing
846 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(846)
Positive reviews(836)
Reviews with photos/video(114)
Great location(96)
Delicious breakfast(75)
Convenient for shopping(40)
Friendly front desk staff(30)
Perfect for families(29)
Luxurious(15)
Excellent room layout(10)
Great swimming pool(9)
Negative reviews(10)
Benjamin Sch.
Superior Apartment - 2-Bedroom
Stayed in Apr 2023
Family
38 review
5.0/5
Outstanding
Posted on Apr 8, 2023
Great Service at the Sebel Serviced Apartment. Last time we asked for support since the room was very warm at night. This time they immediately brought some fans and humidifier to make our stay pleasant. The breakfast buffet is great as always and the staff fast, kind and helpful. We can highly recommend it.
porn phun chan
Superior Apartment - 2-Bedroom
Stayed in Jul 2022
Family
8 review
4.7/5
Amazing
Posted on Aug 16, 2022
We loved our two bedroom apartment at Sebel which is attached to Sofitel. The decoration and layout was so comfortable. We also appreciate the French touch of the design. I wished that quarantine hotels in China will be of this quality. I can stay in for 2 weeks.
Edith Noemi
Superior Apartment
Stayed in Jul 2022
Friends
4 review
5.0/5
Outstanding
Posted on Aug 21, 2022
Excellent place. Staff is very kind and helpful. Good breakfast buffet and good food for lunch.
Guest User
Superior Apartment
Stayed in Jun 2021
Friends
23 review
4.5/5
Great
Posted on Jul 2, 2021
Good seevice, nice location, will visit again
Response from Property: Thank you for sharing your experience here, hope you will back again, best regards. General manager,Joachim Heineke
Guest User
Superior Apartment
Stayed in May 2021
Other
7 review
5.0/5
Outstanding
Posted on May 16, 2021
Great room
Response from Property: Thank you for choosing The Sebel, hope you will come back soon.General manager,Joachim Heineke
Guest User
Superior Apartment
Stayed in Sep 2023
Business travelers
14 review
1.0/5
Posted on Oct 1, 2023
The management of a five-star hotel and a super A-level hotel apartment allows guests to use the hotel's linen garbage truck with the elevator when they check in. This kind of management and quality can be imagined to be more serious with invisible details.
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Response from Property: Thank you very much for your valuable opinions. The hotel attaches great importance to guest feedback and has redesigned its work process. Thank you very much for helping the hotel grow. We look forward to seeing our progress during your next visit. I wish you all the best. Guest Experience Manager Lynn Lin
Guest User
Superior Apartment
Stayed in Aug 2023
Friends
2 review
1.5/5
Posted on Aug 12, 2023
I checked in on the night of August 11th and temporarily booked a room. The locals in the lobby said it was in the same hotel as the Sofitel. The room price was 1,407 meters. I went to the front desk to check in. There was a guest at the front desk arguing with the front desk staff. It was his turn. When I went to check in, the service was too much and very poor. It was like I was sleeping on a bed without being paid. After waiting for about a few minutes to check in, I was told that I had been upgraded to an executive room. However, as soon as I entered the room, I felt a nauseating smell. Come on, the room feels very depressing and the bedroom is very small. Why is it rated five stars? Who gave me the guide price to buy such services and environment for more than a thousand dollars? Anyway, guests who want to stay in the future should not step on the wrong thing. I will complain to the Market Supervision Bureau on 12315. It is very bad, very bad. It has a nice name, Xinhualian Cibo, but the hotel is really bad. I will be sent to stay there in the future. I won’t even stay there, and I don’t necessarily trust Ctrip’s recommendation!
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Response from Property: Thank you for taking the time to share with us your stay experience at Xining Shibo Senior Service Apartment. We are sorry to hear that your recent stay did not meet our usual standards. We feel strongly that all guests deserve the highest quality of service and hospitality during their stay. We are sorry to hear about the issues with the hotel's front desk service and room odor, and have taken your feedback into account in an effort to improve our service. We always strive to maintain a safe, hygienic and enjoyable environment for all our guests and will consider how we can further strengthen our policies in this area. But please believe that the hotel has extremely high requirements for products and services and is very cautious in setting prices. A lot of invisible investment has been put behind this series of quality. We are sorry that we were not able to let you fully experience the charm of our services this time. , we hope you will give us another chance so that we can provide you with excellent service. Guest Experience Manager Lynn Lin
Shijiegailiuzi
Deluxe Apartment - 2-Bedroom
Stayed in May 2023
Family
20 review
5.0/5
Outstanding
Posted on May 6, 2023
This hotel is very cost-effective. We live in a 120-square-meter two-bedroom suite. Two bedrooms, two bathrooms, an office, a living room, and a kitchen. Crazy high cost performance. This kind of room may take tens of thousands of nights in Beijing. Xining only costs about 1400 yuan, including breakfast. The staff training here is also very good. The doorman service is in place, if you have any needs, you can make a call and solve them in place. The hotel can book a business car (including the driver), and we booked it for a few days. The service is also very good and upscale. Is it reserved in the lobby, does it belong to the hotel housekeeper? I don’t know the details, so you can ask if you need it. Breakfast is also very good. It is a five-star standard. Also like the customer relations department: Xiao Zhang. Return visits with dignity and humility.
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Response from Property: Thank you for choosing us and your review. Clean and hygienic, high-quality waiters, reliable products, everything, do you feel the warmth of "home"? Looking forward to meeting you next time and wishing you all the best. Guest Experience Manager Lynn Lin
Guest User
Superior Apartment
Stayed in May 2023
Family
21 review
5.0/5
Outstanding
Posted on May 3, 2023
The hotel is located in the bustling area of Xining, surrounded by shopping malls, supermarkets, cafes and restaurants. First-class service, from welcome, lobby to room service, is quite thoughtful, especially Ms. Dang from the Guest Relations Department made meticulous arrangements before check-in and after check-in. The room is generous and tidy, the parent-child part is also well done, and the necessary supplies are complete. The breakfast is rich, a combination of Chinese and Western, with fresh cheese 😁. The family also had fun in the swimming pool. Next time you come to Xining, you will definitely choose Sibo.
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6/7
Response from Property: Thank you for choosing us and your review. Clean and hygienic, high-quality waiters, reliable products, everything, do you feel the warmth of "home"? Looking forward to meeting you next time and wishing you all the best. Guest Experience Manager Lynn Lin
rainy-lu
Superior Apartment
Stayed in Mar 2023
Business travelers
12 review
5.0/5
Outstanding
Posted on Mar 6, 2023
The apartment has a washing machine and a refrigerator, and you can cook for yourself, which is really thoughtful. The location is also very good, in the new district, the transportation is convenient. The sound insulation is not bad, the equipment and facilities are also very complete, and the service is also very good. The waiter Li XX is meticulous in his observation and carefully prepared delicious coffee, fruits, epidemic prevention kits, tissues, etc. The bottle is very serious in making return visits 🤗🤗🤗
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Response from Property: Thank you for your like, thank you for your satisfaction, thank you for sharing. There are always some casual encounters that bring surprises in life. Thank you for your stay. I wish you a happy life and look forward to your stay again. Guest Experience Manager Lynn Lin
Guest User
Superior Apartment
Stayed in Feb 2023
Business travelers
39 review
1.0/5
Posted on Mar 13, 2023
Don't want a corner room, deliberately arrange a corner room. The cups in the toilet are dirty and no one washes them. It's a rubbish hotel.
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Guest User
Superior Apartment
Stayed in Feb 2023
Other
1 review
5.0/5
Outstanding
Posted on Feb 13, 2023
It was a very good experience. I was thinking of booking an ordinary room, but I found out that there is Sebel, and the price is similar, so I thought about booking a try. The result really made my eyes shine. The guest relations officer (Bottle) called me personally Called, talked about the room situation, and recorded all my needs in advance, and arranged breakfast. I went to live in the next day, and was informed by the lady at the front desk (Dang Shirong) that the 40-square-meter room I booked was carried out. Free upgrade, directly upgraded to 60 square meters, thanks to Dai Xi, the manager on duty that day. As soon as you enter the room, you can see the fruits on the table in advance. The room is very clean and comfortable. I feel that the room is bigger. ah! The director of the bottle also asks me from time to time to see if there is any need. It is really a butler service! In short, the Sofitel sebel experience this time is very good, but unfortunately the evaluation is only 5 stars, or it will be seven stars.
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Response from Property: Every love is a touch and smile from the depths of our hearts. It is our sincere wish to make you satisfied and happy. Thank you for your support along the way. I wish you happiness every day~ Guest Experience Manager Lynn Lin
stargazer
Superior Apartment
Stayed in May 2023
Couples
54 review
4.2/5
Very Good
Posted on May 27, 2023
The smell in the room is not good. The breakfast is really so-so now. I stayed here for a week last year and was quite satisfied. This year has been a bit disappointing. There are not many hotels to choose from in Xining. There are Tesla superchargers here, which is really convenient. Hope to improve next time.
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Response from Property: Thank you very much for your suggestion. We attach great importance to your feedback. If it is convenient, please leave your valuable suggestions. We will make timely adjustments based on the actual situation of the hotel. We look forward to your next visit and wish you a happy life ~ Guest Experience Manager Lynn Lin
Ryan Travelling
Superior Apartment
Stayed in May 2023
Couples
9 review
5.0/5
Outstanding
Posted on May 3, 2023
The same check-in counter as the Sofitel Hotel, the service quality is very good, and the breakfast is rich. There is a direct bus from the airport, which is quite convenient. There are shopping malls and restaurants nearby.
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Response from Property: Thanks for meeting, thanks for sharing. Thank you for your thoughtful review, and I look forward to having good memories in your next stay~ Lynn Lin, Guest Experience Manager
Guest User
Superior Apartment
Stayed in Apr 2023
Solo travelers
20 review
5.0/5
Outstanding
Posted on Apr 23, 2023
I am already a frequent visitor to this hotel, and I am very satisfied with all aspects of the hotel. The current off-season price is even more value for money. The location of the hotel is very good. The surrounding area is considered to be the most prosperous business district in Xining. Parking is free, and you can also wash your car in the parking lot! The staff at the front desk are very enthusiastic, and the room facilities are also very complete, including refrigerators, washing machines, and induction cookers. Breakfast is the same as Sofitel, in the same restaurant, and the price is super high. Gym and swimming pool facilities are also very complete. I stay here often, and the hotel staff are already very familiar with me. Every time I come back, it feels like going home. I recommend it to my friends!
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Response from Property: Thank you for your like, thank you for your satisfaction, thank you for sharing. There are always some casual encounters that bring surprises in life. Thank you for your stay. I wish you a happy life and look forward to your stay again. Guest Experience Manager Lynn Lin