Alice Rena
April 19, 2024
This trip left a deep impression on Wanda Meihua Xining. It was also because of the hotel's sincere attitude and professional service that we had a new good impression of this city in the northwest. This trip was a self-driving tour. We drove from Dunhuang to Xining. The hotel decoration was very fashionable and warm; the room was of moderate size, the bedding was very comfortable, and there were large floor-to-ceiling windows. After checking in, the room encountered some minor problems. Because the check-in time was late, the staff was not asked to solve it. When checking out, the front desk staff asked the guests for their opinions and mentioned it. I didn't think too much about it, but Manager Wang on duty immediately followed him out to the parking lot to understand the details after hearing it. Then he also actively followed up and apologized with Manager Meng. I was very moved by his very sincere attitude. Secondly, I felt very comfortable and warm in my heart; no hotel is 100% perfect, but a sincere attitude and sincere and sincere treatment of guests can make up for all the shortcomings. Attitude determines everything! Thank you for your sincere treatment. I must also make a comment to strongly recommend it; I hope the hotel will get better and better, and I will definitely come again if I have the opportunity in the future!
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