Qiankun International Hotel

When I booked on Ctrip, there were only theme rooms and suites left. I spent 558 and checked into theme room 1828. After entering the room, I found large stains on the recliner and bed. I asked them to clean it up. When the service staff came, they first said that the stains on the recliner were 84 disinfectant. I asked her, 84 is solidified. Will there be powder if I scratch it with my fingernail? (It is clearly not 84 when enlarged in Figure 2.) Then they told me to put a bath towel to cover the unknown stains on the recliner and make do with it. They said that it was a parent-child room and children had stayed there before, so it was normal to have stains. This explanation opened my eyes. Is this an absurd reason for substandard hygiene? I refused to make do and asked to change to a clean room of equal value. I moved to the 20th floor. As soon as I came in, I saw hair... and the waiter put all the theme decorations in the room into the closet. I asked the waiter again, "I booked a theme room, where are the theme decorations?" The waiter said he didn't understand what I meant by asking for a room change, so he hid all the dolls in the closet. I opened the closet and found that the dolls that were supposed to be placed on the bed were all stained to varying degrees. PS: The theme room is based on the ordinary double bed room with some children's supplies, but the price has increased by more than 200. My request is to change to a room of equal value. The hotel took away the children's items in the room but charged me the price of the theme room? ? ? And isn't cleanliness and hygiene a necessary condition for a hotel? ? ?