Fairfield Inn & Suites West Palm Beach

Very poor service. The deposit was not successfully deducted when checking in (the hotel did not inform us of the failure and how much deposit was deducted), and was notified until the next morning when we checked out, and they wanted to deduct $151.71 (we had already paid the room fee to the platform before checking in, and we don’t know why so much deposit was deducted, and we had already checked out). The system showed that it could not be deducted, and the hotel asked us to leave first and call us back. When we called 2 hours after leaving the hotel, they said there was a problem with the deduction and it could not be deducted, and they said they would give us a reply before 4 pm. One hour later, the system directly deducted $151.71 without our consent. The hotel did not contact us until 4 pm, so we took the initiative to contact the hotel. The hotel said that it had been passed to their manager and would reply to us at the latest tomorrow or the day after tomorrow. Now 10 days have passed, and the hotel has not responded, and the deposit has not been refunded. This is the hotel with the worst service we have encountered during our trip to North America. Not recommended.