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Holiday Inn Warsaw City Centre
4.6/546 Reviews

Holiday Inn Warsaw City Centre

Centrum Warsaw|1.7km from Mniszech Palace
This is a nice hotel, good accommodation, great location within 5/10 walk mins of three railway stations and closer to tram and underground BUT……. It has real issues with staff errors and then quoting polish law giving them 14 days to fix issues / complaints doesn’t exactly give a good view of customer focus or indeed reward of loyalty to IHG’s brand or this hotel where I have stayed a few times before. Due to a queue at reception I just left the card and did express checkout, however 10 minutes after I left the hotel took a payment for DOUBLE the correct room rate. An hour after that they then took another payment for the correct amount but did not cancel the original payment - clearly someone’s made an error and charged me someone else’s room and then thought putting it through again would fix it. Wrote to hotel and got a snotty email back in a tone that did not accept they had made an error. This email didn’t apologise either but it did quote under polish law we have 14 days to fix this which is pretty bad. There was also no appreciation that taking multiple payments in error could give some people financial difficulty as they cannot then access the funds taken in error I am now having to get my bank to complete chargeback as I am not waiting 14 days for them to reverse a payment taken in error This isn’t the first staff related issue I’ve had at this hotel so I won’t be back as there are plenty of other IHG hotels nearby that can operate without errors or sending snotty emails to Diamond Elite IHG members - on a previous visit they put me in a room right above on site construction work which was nice of them! If your going to risk staying here I’d advise paying upfront and not using express checkout

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Top rated hotels in Warsaw

Searching for hotels near Mniszech Palace? Compare room rates and reviews to find your ideal stay.
Hotel Bellotto
4.6/572 Reviews
Centrum
The hotel is in a good environment, the service is very good, the architectural style is very characteristic; there is a good restaurant in the surrounding area called the palace, not far from the historic cafes Bristol and the city hall. The experience is very good, and it feels much better than the chain hotels of Novotel, Pullman and Hilton in other European countries.
Hotel Verte, Warsaw, Autograph Collection
4.7/550 Reviews
Stare Miasto
The location of the hotel is very good, just across the street from the World Cultural Heritage Warsaw Old Town, just a few minutes' walk away. The hotel is a 5-star hotel, and the lights outside the hotel rooms are all voice-activated; the floor in the central area of ​​the hotel's open-air garden restaurant is full of star-like floor lamps, which is very romantic. The service concept is also very strong. When we checked in, we were not satisfied with the room type due to a small misunderstanding. The staff led us to look at all the different room types of the same level until we chose the most satisfactory one; this room type will have staff to check whether the room is equipped both work fine. The breakfast environment is also good. Although there are not so many types, there are pickles similar to kimchi and pickles, and you can also order hot meals. The only thing that is not perfect is the main meal. I ordered foie gras and caviar.
Safestay Warsaw Old Town
4.2/543 Reviews
Centrum
The hotel has no breakfast, no extra bed, the room is small, the decoration is more beautiful, there is no parking lot, it is very close to the old town, it is tens of meters, the traffic is very convenient, the bus stop is at the door, and there are many restaurants outside the hotel.
Jess Hotel & Spa Warsaw Old Town
4.1/591 Reviews
Centrum
Good location, decent breakfast. But! No service, before the lift carry the suitcase on the stairs, no staff to help, in the rooms there is everything, but the floor is dirty as if it has not been washed for a few days, sand, hair. Suspicious feelings
Pokoje Goscinne Dom Literatury
4.3/536 Reviews
Stare Miasto
Dom Literatury is located right on one of the most picturesque squares of Warsaw - our room had an amazing view over the Old Town, Sigismund's Column, and the Royal Castle! These monuments were literally steps away from the hotel. The hotel entrance is just off the main street, and the rooms are located on the third floor of a historic building (there's an elevator but the stairs are quicker). Adam at the reception was really helpful and friendly and spoke excellent English. (Thank you for the flexibility with rebooking!). A buffet breakfast is included and served downstairs in the restaurant - eggs, sausages, pastries, fruits and vegetables, bread, cold cuts, yogurt, juice, and coffee. Spacious and clean room and bathroom. Thank you for a wonderful stay!
Raffles Europejski Warsaw
4.8/557 Reviews
Centrum
Excellent location, nice room with view, perhaps the best hotel in Warsaw. Only a little far from central commercial district.

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