Shangmu · ISA Full Suite Surfing Ocean View Resort Meisu (Wanning Sun Moon Bay Rongchuang Store)

I rarely give bad reviews. This time, when we just checked in and everyone was resting in the living room, my child went to the sofa in slippers and got his foot scratched by glass. I told the housekeeper right away. It took about 20 minutes for the housekeeper to deal with the person. He didn't admit that it was their problem. Instead, he asked me, "Are you sure it was in the room?" I replied, "I booked the room because of the swimming pool. I won't cheat people. I didn't mean to scratch my child so he couldn't play in the water?" The most annoying thing was that the cleaning staff came and threw the broken glass I found into the trash can. Then they kept blaming my child for not wearing shoes. They blamed the child for their own mistakes at work. If they had the ability, they should bring the vacuum cleaner and let me see if they could vacuum it up. They said sorry every time and kept blaming the child for not wearing shoes. Later, when we went out to buy Band-Aid, my mother called me and said someone had delivered the medicine. It had been half an hour!

The water supply was cut off twice. When my family checked in tired, they found that there was no water. There was no shower gel in one bathroom. The water supply was not restored until 11 pm. I had to take wedding photos early the next morning, and I was very anxious, fearing that there would be no water the next day. In addition, I clearly booked the same room as last time, but I was assigned to the 6th floor, which was in a bad location, not clean, and not equipped with kitchen utensils. It was clearly a high floor last time. The service guy responded promptly.