YOOLAND Hotel Sun Moon Bay

The hotel room is super big and the bedding is comfortable Pet friendly~!!! Because I have stayed in Riyue Bay many times, I didn’t even know this hotel existed. I discovered it by accident. It’s very good. The lady at the front desk is also very nice. Highly recommended.

The hotel is very nice! The architectural style is also very good! It looks like a big yacht! Facilities: Very comprehensive, everything is available, you can hear the waves in the room🌊 Hygiene: The room is also very clean Environment: The location is very good, you face the sea when you open the door, and the bar street is downstairs Service: The front desk service is very good

I have stayed in a hotel with the worst service attitude, and I can't understand why such a hotel is a four-star hotel. It is recommended to stay in a homestay when you come to Riyue Bay. I have stayed in two homestays, and both the environment and service are better than this hotel. It can be said that this hotel has nothing to do except going downstairs to the sea. First of all, there was a power outage on the first day of my stay, which I can understand. So I didn't take a shower after surfing in the morning, and waited until six o'clock in the evening to call to check in, and I was very anxious to wash. I contacted customer service from 8:30, saying that there was no hot water in my room. After the front desk came to the room to confirm, they didn't give me a reply, and turned around and left. I suggested that I could change the room or lend me an empty room first, because it is now the off-season, and I know that most of the rooms are empty. But the answer I got was to keep waiting, and I went downstairs to ask halfway. But until half past ten, it was still cold water, and no one proposed how to solve it for me, just saying that other people's rooms had hot water. I couldn't bear to take a cold shower, I was very angry but still thought it might be the reason for the power outage today. The next morning, the customer service said that the hot water was repaired, but when I came back from snorkeling, I was in urgent need of a shower, and it was still cold water. The service attitude is still the same as yesterday, so bad that it is speechless. I have never encountered such an attitude in any hotel. There are obviously many empty rooms, and the same thing happened yesterday. I don’t think the staff actively helped me solve it. Every time they told me to wait. I waited for two hours on the first day, and asked every half an hour, and they said it would be fixed immediately. I waited for half an hour on the second day, and no one came to see or fix it. In the end, I couldn’t stand it anymore and said I would check out or change my room immediately, so I moved to the next room. I didn’t feel that the hotel was apologetic or actively solving problems for customers throughout the whole process. It is obviously a very easy problem to solve, but the hotel handled it in this way. I would like to ask if this series of perfunctory attitudes and inaction are standard for a four-star hotel?

This place is very convenient, the scenery is beautiful, and the transportation is relatively convenient.

I am not a person who likes to comment, but as a returning customer this time, I am very satisfied and touched, and I must give some praise 😄 First of all, the room is very spacious, which makes people feel relaxed and comfortable. In addition, the facilities are complete, and the configuration is similar to that of a five-star hotel, with air conditioning, welcome fruits, tea configuration, lighting, bedside music, shower room, bathtub, etc. The breakfast is also relatively rich, with both Western and Chinese styles, open from 7:30 to 10:30. The seafood noodles are very fresh, and even a Chongqing stomach that loves spicy food finds it delicious 😋 Especially the bedding and towels are comparable to those of star-rated hotels, fluffy and soft! The service is even more like home👍I took my daughter on a free trip, which was quite casual. We decided what to do and where to stay the next day one night in advance. After checking in on the first night, when we checked out, the store manager Guangxi took the initiative to drive the shuttle bus to take us to check in at the Nyonya Dessert Shop and Meimen Coffee, and also sent us to check in at 216. We went around for more than an hour, and I was really moved🥰🥰After staying in a B&B for one night, my daughter took the initiative to come back to stay. The store manager Guangxi did not hesitate to upgrade us for free. My daughter was super satisfied and liked it! The journey is originally a timely experience. No matter what the scenery is like, what often warms people's hearts is the smile or kindness of a stranger. Even if the scenery is not good or the weather is bad, the trust and touch between people are the biggest gain and worth of this journey❤❤

The room is very good, the hotel service is very considerate, the hotel staff is also very enthusiastic, the room does not feel old, and it is kept very clean. Finally, I would like to thank the housekeeper Xiaoya, who arranged a lot of fruits for us very considerately, and her attitude was also very good. She helped us with a lot of guides, which was really good~ I asked a lot of questions, and she also helped the driver to communicate the route, which was very considerate! ! ! I will stay at his house next time I go to Riyue Bay. In the morning, because I got up very early to catch the plane, someone was arranged to send me out, and then a big bag of breakfast was packed, which really touched me. Thank you kind people