Hotel Schild

To begin with, when we arrived at the hotel we lay down on the sofa bed and it was super uncomfortable, it felt like we were lying on the floor, then we found leftover cake on the floor of the room, which had been left by the previous guests, in other words the room had not been cleaned. At night when we went to bed, after making a complaint to reception, I discovered that the sheets had not been changed, because the smell of perspiration was so strong that it didn't allow me to sleep. The next morning we went to complain and the hotel said they were going to change our room, a situation that didn't happen, because in the afternoon we received a call from the hotel saying that they weren't going to change our room after all. After supposedly cleaning our room, we saw that one of the sheets was smelling bad again, this time with the smell of vomit, in addition to this the room had an old appearance. And that was it, two bad and poorly spent nights.

Summary of what is written below: I have traveled a lot and the Hotel Schild was the worst experience I have had so far. The Hotel deserves a 2-star rating, being completely optimistic. I went with my family on a 2-night trip to Vienna and the Hotel made up most of the vacation. To begin with, on the first day, when we arrived, the room was not cleaned (it was completely filthy). There was a whole slice of cake spread behind the bed, lots of hair in the bathroom drain, the toilet wasn't clean, the sheets smelled like a combination of sweat and vomit and the beds were poorly made and out of place (completely unacceptable for a hotel 4 stars). We then spoke to the receptionist about the matter and she said she was going to change our room, later during the day she said she had never said that and that they were just going to clean it. After a tiring end of the day, we arrived at the room and "cleaning" had been done. I thought this until I smelled the bed sheets, which smelled intensely of vomit. We didn't have anyone to report this as the hotel reception opens at 10 am and closes at 10 pm. Once again we were forced to sleep in a filthy and poorly sanitized room. Not to mention that the breakfast is not the best, with only a few options to choose from and the drinks machine was broken. After the price paid for our stay in a 4-star hotel in a city like Vienna, we were extremely disappointed and disgusted with the state of a supposed 4-star hotel. With everything that has been observed, I do not recommend staying at this Hotel at all.