Family-friendly Hotels in Verona

Lovely hotel and very close to the train station - everything was great except the wifi was none existent so had to go outside to the centre if I needed to use wifi. Breakfast was lovely.

This is a rare 5Star in Verona's old town, very well placed for conquering Verona by foot. If you get past the pretty cumbersome group-wide reservation system and deal directly with the hotel you will get good and attentive service. Andrea, the front desk manager is a pleasure to deal with and is always helpfull. We have always the same room, a junior suite, of a size which is rare in Italian hotels, well kept and squeaky clean. Breakfast is a peasure, everything is fresh, eggs of all versions are freshly prepared and not from an hours old rechaud! Very good. The bar, unfortunately is not overcrowded and the guests should get some friendly push from management, perhaps offering a free drink, a 5 o,clock special meet-and-greet, whatever. All in all, you get the feeling you're welcome and appreciated as guest. Should be the norm for a 5Star. Our most recent experience in Sirmione showed us it's not. We will be back, for sure.

Loved this hotel. The staff all spoke some English with most speaking English fluently. Staff were very attentive and nothing was too much trouble. The hotel is clean and excellently maintained. Excellent food, and the staff were very attentive and pleasant. Rooms are of a high standard. We loved the patio dinning experience. Great value for money and really would be nit picking to find any fault during our visit. One of the best hotels we have stayed in. We loved this hotel and it’s 2 minutes away from the Motorway.

We stayed in Oriana Suits for 1 night. One very strange thing about the hotel that the suite was ready only by 2^30. And you have to leave the hotel next day at 11:30. That't true that Oriana Suits have very good location, but we found out that in an extreme situation the staff is not helpful AT ALL. My wife broke a glass in the living room. We asked for a help at 6 p.m., at 7^00 p.m. we reminded of the problem - the glass was all over the floor. We went to watch a show. When we returned back at midnight the small pieces of glass still remained on the floor. Nobody cleaned it - as you understand, we couldn't use the room. We left the hotel, and nobody did anything about it. So the smiles of the staff are another proof that fair words butter no parsnip. We don't recommend this hotel to anybody because if something happens to you in a strange city there is no help on the side of the hotel staff.

It was just incredible the stay I received there, I was impressed positively and I would return thousand times again, everything very beautiful, organised and very well located, is well in the city center, which makes stay more pleasant, You all do la close, have all the trade and mainly next to the arena the most beautiful thing, the hotel itself very well built and always had someone there to take care of us, the room is the most sweet and super-trumpy thing, the breakfast is very tasty and has several opcao, I loved everything from the hotel is of parabens and people working la extremely sympathetic!!! 💕

I was skeptical reading previous reviews but decided to give it a try for one night during my business trip as I’m an IHG member. Having experienced staying at 5 different hotels in this city — most of them within walking distance on Corso Porta Nuova (main street leading from the train station to many main attractions) — I can say that Indigo was among one of my top 2 choices. The room I stayed in was tastefully decorated — the headboard of the bed immediately attracted attention, striking but elegant, with paintings seemingly telling romantic tales of the city’s history; open wardrobe was clever as it made the room seem spacious while leaving plenty of space for hanging clothes and jackets especially on a rainy day. The balcony was a super nice touch and was my favorite to come back to in the evening with a view of charming Verona at night watching people and cars passing by. Two chairs, a coffee table with blankets and a little bit of floral decorations. I spent a fair bit of time despite the cold and rain, soaking in the beautiful images which were among the most special memories I’d carry with me from this trip. Check-in was super efficient. Anna at the reception was an absolute joy to meet and interact with. She’s super kind, thoughtful and professional in helping me with storing my suitcase as I was in a rush to catch my train to a nearby city on a rainy day; she gave clear, accurate info helping me to go to the train station within 10mins; and on the next day, kindly offered recommendations for cafes. Her passion and enthusiasm and friendliness is above and beyond many of her peers. Her genuine smile stands out from others who might be just trying to get their job done. You can tell Anna is truly exceptional and a wonderful ambassador for Hotel Indigo. Keep up the good work! Breakfast service was super efficient, friendly, attentive. The professional and thoughtful gentleman offered multiple times coffee, tea, orange juice, etc, making sure each guest had everything needed for a good start of the day, quickly clearing dishes while guests stepped away - perfectly seamless. Truly outstanding attention to details. The restaurant offered a good variety of food choices: raw veggies are rare in hotel breakfast buffet but here they did so that was a plus in my book. Fresh fruits, muesli, (no sugar-added) yogurt and scrambled eggs were my go-to. Although I didn’t eat pastries or bread or drink Prosecco for breakfast, if that’s something you like then you’d be pleased to know they offered plenty to satisfy different tastes. The only thing that prevented Indigo from making my No. 1 choice in Verona was the shower. I requested specifically for a shower because from the photos shared by other travelers and reviews many commented that the bath look dated and needed update. I personally do not take baths in hotels so having a new, good water pressure shower with fast efficient drain would be way more important. They did honor my request with a standup shower corner stall. However, the square-shaped shower stall area was so small that my elbows (I’m petite size female) kept knocking on the glass doors. I believe they’re scheduled for major renovation in Jan-Feb 2024 so it’d be interesting to see if they remodel the bathrooms and showers.

We really liked everything! Modern comfortable apartments in an incredibly convenient location - 5 minutes from the Arena! Cleaning every day, shampoos refilled, towels changed if you put them on the floor. There is a kitchenette, stove, microwave, refrigerator, and 2 small bottles of water are provided daily. The staff at the reception are very nice. Among the small disadvantages: there were problems with the safe, it did not open for two days in a row, it gave an error, although we entered the code correctly, when they came to us to fix it, it turned out that it opened with the usual standard code (i.e. it could be opened any employee just like that). Well, the cost was a little high for the New Year holidays, but everything is clear here :) Overall, highly recommend!

We would highly recommend Hotel Relais Empire to anyone wishing to visit Verona. The hotel is situated a 15 min walk from the railway station which is linked to airport by the 199 bus. And its about 6mins from the Arena for the Opera. On our arrival we received a warm Italian welcome , given a map of Verona and cushions to borrow to take to the Opera. Our gorgeous room was exceptionally clean with a large shower . Perfect cool white cotton sheets , large soft towels and beautiful smelling toiletries.A/C, Wifi, kettle with tea & coffee too. What really impressed us was the ' plant a tree' sign to hang on our door- to use if you requested the hotel not to refresh your room each day - then they would plant a tree instead. What a wonderful idea . Breakfast was surpurb a mix of hot and cold buffet items , plus any type coffee ,/ drink was made to order. The choice of healthy cereals was amazing.Lots of fresh fruit too. The only thing I missed was not having a mirror in the bedroom though there was one in the bathroom .Its 5 stars from us Thank you Relais Empire for a delightful stay - hope to see you again soon

Building more than 600 years ago, in the core area, convenient for shopping nearby, very few people live in the hotel, only our family for breakfast for two days, there are many sweets, but super delicious, the hotel has a sense of history, there are two in the lobby, There are dog sculptures or pictures everywhere, in line with the rhythm of our house, the waiters are very polite, because there are not many customers, we all remember us, the second time I went to Verona, in addition to beauty, it was beauty!

This is by far the worst place I have ever stayed at. Horrible staff, dirty apartment, terrible service, didn’t have most of the things that they said they did on the website. Pictures on the site are one big lie. We are here for 10 days due to a summer school in Verona, our showers did not have any warm water and was freezing cold. We went down every day to ask for it to be fixed. They would fix it after some very unfriendly looks but it would be broken again within 5 minutes. We had to go down every day to ask for stuff to be fixed, on day 5 they said a technician would come but it did not work or did not come (for we were out so never saw anyone). We asked them multiple times to change our apartments but they lied to us that there were no other rooms free. While on the site you could still book multiple rooms for those days. On day 6 they finally just gave us another apartment (smaler than the one we paid for) but still we had to go down every day now to get stuff fixed. Our balcony door got stuck we called them to come fix it for we had stuff on the balcony. The man came in did not apologized for anything (during our entire stay did not hear one sorry) asked us in the rudest way “what do you need” and then climbed through our window to grab our stuff of the balcony. Not gonna lie that was very funny but the door is still not fixed. So no more balcony. My friends are also writing reviews they have more on the apartment so read those Before you want to book here. I wouldn’t. The place is way to expensive for what state that it’s in. I know i want my money back for we did not get what we paid for at all. Quick little summary: moldy bathrooms, a lot limescale in the shower head, dirty floors, broken doors, broken hob, microwave broke down then the fridge, terrible staff, place stinks, no hot water, do not have any customer service skills, things barely work, didn’t provide with stuff listed on the website. Pls do not stay here.