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Great hotel. We stayed here for a week to explore Verona for the second time. Staff were really friendly and knowledgeable about buses and how to get around the city and beyond. Good choice at breakfast and they even realised it was my husband’s birthday and gave us complimentary glasses of Prosecco. 15 minute walk to the centre of Verona but only a couple of minutes walk from buses directly into the station to get trains and buses to towns along Lake Garda or further afield like Venice. Room was spotlessly clean and very modern. Would definitely recommend this hotel. Thoroughly enjoyed our stay, thank you.

Excellent hotel - parking , helpfull and profesional reception staff , spacious comfortable and clean room ,free shuttle bus to old center of Verona , very good breakfast . Everything is perfect without any remark. I eill certainly choose zhis hotel again if I come back to Verona

Stayed in the hotel during opera festival weekend. Booked Standard Double room through hotel site. Great value for money and good cancellation policy. Clean. Very good breakfast buffet for the price. Absence of a bar is fully compensated by a bistro next door. Though it is situated on a leafy main street , trafic noise is not obtrusive. We came with our own tea bags (small home comforts) water and cups were happily provided by the staff in a restaurant, to be taken to the room.

The biggest hotel in Italy, the underground parking lot is very safe, the front desk will give a password, enter the password downstairs to park directly. The doorway of the car is farther away, and the door is flat. In addition, the hotel's breakfast is good. You can go to Lake Garda, not too far away, the environment is not bad. Recommended to stay in Verona for a few more days. A small but very comfortable city!

We stayed in this structure and, I must say, it is a hotel a few steps from Piazza Bra where the Arena is located, therefore, an excellent location. The structure is clean both in the common areas and in the room, the latter being large with a nice spacious bathroom. The good welcome, professional and helpful reception staff. Breakfast room service ... unfortunately I have to give a point not to give unclassifiable. Total lack of organization, there is no room manager to control the work of the employees, I say this because two episodes have happened to me that absolutely must not happen in a top-level hotel. First of all I approach the buffet and, wanting to get some fresh fruit, I notice that the containers of fresh pineapple and watermelon are empty, this absolutely must not happen as even before the container is completely empty it must be replaced with something already ready in the kitchen , after asking if it was possible to have said fruit I was told that they were preparing it, I assume they went to pick the fruit as everything arrived after a good 15 minutes but, that's not all, I ask a room attendant if it was possible have a coffee spoon as they were missing in both containers, my affection told me that he would have done so immediately but he continued to carry out his duties until after five minutes I went in front of the kitchen entrance asking for a teaspoon, remained perplexed by my request, they verified the lack of cutlery and began the search for crockery, after a minute, apologizing, they said they had forgotten them in the dishwasher (the excuse is worse than the accusation). Surely none of this would have happened if there had been the presence of a manager trained for this type of service. Unfortunately for errors of this type the entire structure loses value. I apologize for the length of the review but it seemed only right to explain what happened so that the management could improve the service.

Positioned just a 2 minute walk from Piazza Bra you we couldn't have asked for a better place to stay. We were meant to stay at Hotel Marco Polo back in April 2020 for my wife's Birthday, however due to obvious reasons we were forced to cancel. The hotel generously honoured our pre paid break, extending our travel voucher 3 times before we finally managed to make plans to visit. Our outbound flight was delayed so we had to check in at Hotel Mastino, a sister hotel which is less that 100 yards around the corner. The gentleman on reception was expecting us and we were in our room within 5 minutes. Our room wa, light and airy with beautiful high beamed ceiling decorated in a modern yet typically Italian style. Our bed was huge and extremely comfortable and the breakfast buffet in the mornings was just what was needed to set you up for lots of walking around this beautiful city. When we return to Verona in the future I have no doubt we will try to stay at Hotel Marco Polo again.

Good location, hotel facilities are too old, leaving the attraction for five minutes walk, convenient

This is a rare 5Star in Verona's old town, very well placed for conquering Verona by foot. If you get past the pretty cumbersome group-wide reservation system and deal directly with the hotel you will get good and attentive service. Andrea, the front desk manager is a pleasure to deal with and is always helpfull. We have always the same room, a junior suite, of a size which is rare in Italian hotels, well kept and squeaky clean. Breakfast is a peasure, everything is fresh, eggs of all versions are freshly prepared and not from an hours old rechaud! Very good. The bar, unfortunately is not overcrowded and the guests should get some friendly push from management, perhaps offering a free drink, a 5 o,clock special meet-and-greet, whatever. All in all, you get the feeling you're welcome and appreciated as guest. Should be the norm for a 5Star. Our most recent experience in Sirmione showed us it's not. We will be back, for sure.