W Verbier

I stayed 2 nights and it was great experience and staff were wonderful especially Agatha, Guillaume, Manon, Antoine, Clair and luice Everyone was doing his/her beet to let me enjoy my stay The hotel location is amazing and very quite which really needed after very stressful work period

A true 5-star experience. We visited the W for 5 days in February and were so impressed by the hotel. The location is perfect, right beside the gondola station (no lugging your skis). Our room was in the main hotel building and had a lovely view of the Le Chable gondola. The boot room is conveniently located and the hotel can arrange ski rentals with Mountain Air who will deliver and return the skis straight from the hotel. The spa facilities were wonderful, although perhaps they could do with policing the adult-only areas slightly more, as there were some children running around at times. We also had a massage and it was one of the best I've had! Breakfast was amazing, if not the best hotel breakfast I've had. They had everything you could possibly want and more. Faultless in my opinion and the staff were super friendly. I particularly loved having the selection of fresh juices and touches such as a rotating pancake and pastry flavour every day (of course in addition to the standard offering). The only points for improvement we would mention is that they could use more than one shuttle vehicle during high season. The hotel is quite a distance from a number of the popular restaurants and they only have one shuttle for all the hotel guests. This meant that at times we had to wait a length of time to be picked up and nearly missed a dinner reservation another evening. Additionally, we felt that the concierge could have been more helpful. We rang about making dinner reservations and never heard back. When we enquired again we were told that the restaurants were fully booked. When we contacted the same restaurant ourselves, we were able to secure a reservation... However, all of the other staff were so welcoming and friendly so it may have been down to us visiting during the half term and it being exceptionally busy. Overall it was an amazing stay, everything else was perfection and I would absolutely return!

First time in Verbier. I think I made the right choice to stay here. Hotel is superb, staff are friendly and professional especially Luis. He tried to contact his friend at Burton shop to at least accommodate me..I’m quite impressed by him. Highly recommend to stay here

Popped in for a quick drink. Luis greeted us with the biggest smile and a great personality. Brilliant experience all around, would highly recommend for anyone visiting Verbier. Off Piste bar was also a great spot for apres, beers decent, DJ brilliant!

We stayed at the W in Verbier for one week. The hotel met all of my expectations. The location is perfect, you are a 2 minute walk to the gondola. Shout out to Nikko in the ski storage area, he was super nice and informative and he saved the day when the main gondola shut down for half a day. Got us a shuttle to different area of mountain to find a lift! I was worried about the room being large enough for 2 people for a week with all of our luggage, but that was not an issue whatsoever... and we were in a basic fabulous room. Plenty of room, fireplace, stand alone tub, balcony... The bar was spacious and Nikki was the most fun and outgoing bartender!! He had great stories and great cocktails! The concierge were amazing, made us reservations for every night we were there and they were right on! The shuttle is also convenient if you don't want to walk, but we still walked most nights. I highly recommend booking a ski guide for at least half a day if you have not skied the mountain. It was very informative and helped tremendously for the remaining few days. You can charge it to your room and they meet you in the ski locker. My only complaint was the house cleaning service, they came later and later as the week went on and one day they were still in our room at 5:30pm... we finally had to ask her to leave so we could get ready for dinner. Overall it was a fantastic trip, highly recommend.

I am currently staying at the W, Verbier. Before arriving, we gave our credit card for the payment and were charged an extra 4,000 Swiss franks on top of the rate we were told. This wasn’t a great start when we hadn’t even arrived to the hotel. My fiancé is a platinum elite in Bonvoy so we always stay at Bonvoy hotels around the world. Sadly, this experience has been our worst. Usually if you are part of the membership program, you would expect amazing service (and even if you aren’t apart of it) but we were treated poorly before arrival. Then, once we finally arrived to the W, after a long drive, the woman at the front desk told me I had to leave immediately and change my vaccination to the Swiss pass, this is fine but when I said can I just put my things down and have a water, she said “so you won’t go do it?” In the most aggressive manner. This was the first indication of rude members of staff. I went and changed my vaccine to the Swiss pass and when I got back she continued to have an attitude. Then, when we had an emergency and asked to leave, baring in mind we have already stayed 3 nights, we asked if we can be refunded the final 4th night so we can travel. We were told it’s high season so we will not be refunded. We spoke to Bonvoy, who told us the fact we already stayed 3 nights, all hotels refund you. Again, we went back to the members of staff to ask if they could please be understanding, especially as they still have rooms available… the hotel isn’t sold out so we haven’t taken other customers rooms. We were continuously told “there’s nothing we can do”. It’s sad this hotel put money before customer service. When we said we will write a review, they told us “we don’t care”. We would have returned if they treated us better but we never will and I will not advise anyone else to come here and experience such utter disregard to customer satisfaction. This hotel is simply out to make quick money and nothing else.