Cà Del Tentor

We stayed here for one night and it was the biggest mistake of our lives!! We thought this place was a bed and breakfast style accommodation but it was worst than a hostel. The rooms are so close to each other we could hear the people next to us talking until 3am. There is no privacy. There was no reception or anyone at the front to assist with any issues we encountered during our stay. As soon as we walked in the room immediately we sent a message to the staff letting them know the room felt very cold. We touched the heaters they were not on. They emailed us back saying we have no control over the heater- it turns on and off to keep the room at 23 celsius. The room felt more like 16 celsius! Believing them, We came back later that evening and the room was even COLDER! When we reached out to them via email and phone, we were ignored until the next morning (our check out day). We sent them emails every hour of the night, because we had zero sleep. So they have proof that we lost our sleep completely, and we had to cancel our travel plans for that day because we were so exhausted (the trip was a complete financial loss, as well as time we lost!!!). We asked them for the LEAST thing they can do to make this right which is refund us for the night (this is the least they could have done, not the FAIR thing to do, because what's fair was to compensate us for our lost travel day!!!). We got a response from a "Federica" saying we will only refund you the €6 euro tourist feel!!! We found this appalling girl waiting for us outside of the room, and in fact as soon as she came in, she touched the heaters and confirmed the heaters were COMPLETELY SHUT OFFI!!! She even said the noisy people's room next to us is warm, and it looks like they will need to bring a technician in to fix the problem. Obviously after confirming it was a heater failure on their end, we expected a full refund (the least they can do to make up for a ruined night of no sleep and a waste of a day for us!). Instead, we received an email stating they will only refund us 50% because we "used their facilities." !!!!!!!! They kept explaining that was the fair" thing to do since we used their "bed sheets and towels"!!!! And that “things like heater failures happen” and oh well we are expected to be okay with going without sleep!!!!!! I read an older review on google today that complained of the same issue (don’t expect a fair refund when things go wrong). I have no words to describe this pathetic hostel disguised as a bed and breakfast. At least hostels have receptions. They also had spiders crawling on the walls, which was at that time the least of our worries with the freezing cold room. Avoid this place, these people are out of their minds! No privacy! Extremely noisy! Unsanitary! Extremely tiny rooms! Unprofessional, nasty staff who kept hanging up the phone on us. There are so many better places to stay out in Venice for almost the same price, get yourself a REAL hotel room and enjoy y

The B&B was completely renovated with very trendy decoration. You almost didn’t feel you were staying at a B&B. Breakfast was very good with a very nice lady (Alessie) that made us fresh coffee and was very attentive. Room was clean, with AC, perfect bed, perfect bathroom, just as shown in the pictures. Excellent communication with management via WhatsApp. They even let us keep our luggage at the hotel after checkout so we could keep doing more tourism during the day. Thank you for making our stay an enjoyable one!