Guest User
September 8, 2023
Absurd attitude of the arrogant and presumptuous staff. We stayed during the Venice Biennale and obviously the price of the hotel was completely out of the market, but we know that it is like that in that week. €208 for a hotel that you would normally pay €70/80 just because it is in Venice. Small and uncomfortable room. There were no shower towels in the room but it didn't matter because we were in a hurry and only had to sleep for one night. The reception is deserted at 8 so we didn't ask anything and we passed by without asking anything. In the morning we check out and leave for the return trip. They call us accusing us of having stolen two bathrobes that they had put in our room, we are shocked but we ignore it and reply politely by saying that they were not there and indeed the towels were also missing. Half an hour later they called us back with a more annoyed tone telling us that the towels (so no more bathrobes) were definitely there. When we point out that he said bathrobes he tells us "I speak Italian well", yes definitely but maybe you should stop drinking first thing in the morning. He asks us for an email with the IBAN. Without words ! I wouldn't even have written the negative review for the conditions of the room, but given the rudeness it's honestly absurd. I pay €208 to a hotel without saying a word and then I steal towels or bathrobes or anything? I advise you to be seen by a good person, I'll pay for it, so I'll reimburse you for the phantom bathrobes/towels!
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