Ca' Pedrocchi

There is no-where on this site that says you have to climb 4 flights of stairs (39 steps we counted) to get to the reception and first floor for bedrooms. I specifically reached out to the property (told me this was not a hotel although it states here it is a Hotel, they said it is just a place offering rooms) and told them my husband had a disability and struggled with stairs - they did not advise us of the situation with stairs otherwise we would have got accommodation else where - don't like being told lies. There is no Concierge service. When we arrived, took us some time to find the place as the pictures on the website did not reflect the dark ally way you have to enter accommodation. We had to put in a pin and carry all our luggage to the room ourselves. Also I had to go back to accommodation at 3pm, there was no-one there. Our window looked out into a wall and around 6am it got very noisy, also on site says soundproofing - not true. Rooms don't reflect the photos, our room had stains on the carpet and shower only points in one direction and floods the floor, also bathroom maybe clean but doesn't look it. There is no breakfast available or anywhere nearby that we could find to get breakfast - had to go to St Mark's Square. There is no mirror in the bedroom and in the bathroom there is a mirror with tiny shelf. The hotel is smelly, you can smell dampness as soon as you go in. There were 2 air fresheners plugged in our room, to cover the smell but I had to remove them as it made my Asthma worse. The TV is tiny and only shows Italian TV, most places I have stayed around Europe at least offers an English channel. When I went to check in the next morning, the man behind the desk gave me a map then a family turned up and he ignored me and started talking to the family. After 5 mins I decided to go back to my room, how rude.