peterhum
September 14, 2024
So many opportunities to improve! My 2 night stay booked by my travel agent, encountered wonderful but novice staff all willing to help, but unable to resolve issues. Food quality and pricing including the dinner and breakfast buffet(s) is excellent, flavourful, (a little too spicy for me, but good).... however tables, mats, chairs all need a thorough cleaning. Outside of that, issues include poor internet in my room (1016) as a windowless room has poor reception.... was a major issue for me! Hot water for showering is warm at best.... watch for slippery marble floor in shower. In room safe is Not bolted to the wall and easily removed. Lots of maintenance issues needed. Really it's a 4 star hotel downgraded to a 3 star for many of these issues.