Van Horn Hotels with Gym

Arrived from a long, hot, 6 hour drive from San Antonio. We had reserved a king suite. Upon check -in we were told the elevator was out of order and we would have to use the stairs. There are 3 of us, one with a disability and one over 70 years old. Climbing stairs was not an option, let alone lugging all of our belongings with us. We were able to get a room on the first floor, but there are no suites on the first floor. You are unable to access the ice machine freely, and factoring in the current heat is insane. I requested a discount for the smaller room and the front desk did t k ow how to make that happen and she was unable to get ahold of anyone to authorize the discount or credit. I do have to compliment the young woman working the front desk. She was very pleasant and did her best to make things work for us. She deserves to be noticed for that, but we still would like to be compensated for the smaller room. It would be nice that when you make a reservation you are notified of the broken elevator, lack of access to the ice machine, and any other issues. I have been unable to find contact information for the GM from my quick search before we get some sleep. We would truly appreciate to be contacted and compensated. Thank uou.

We will definitely stay at this hotel again if we are passing through again! Everything was clean in the room, in the lobby, in the hallways, and the exterior. The room had everything we needed and was in great condition. Really good shower, good, blackout curtains, had a mini fridge, and an AC that can be adjusted. Even had a good TV! There are plugs and USB charging ports right on the wall on each side of the bed that are so convenient. It was quiet, as well. The front desk staff was always helpful and courteous and happy to be at work. They had a good breakfast selection, but not gluten-free and vegan options besides oatmeal. But otherwise they had a great selection! They have a free grab bag to-go that had water and apple and other snacks in it.