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Excellent service from front desk clerk. Comfortable bed and room was nicely decorated and spacious. Would recommend this hotel.

We really did enjoy our stay at this hotel. The lobby was very nice, even though we paid an additional $20.00 per dog x4 they made it very accommodating for us. We were able to eat our dinner in the courtyard with all 4 dogs and not have to leave them in our room. They had a little outdoor patio area off our room for them to do their business without having to leave the room. Other guests we spoke with are frequent fliers at the El Capitan and had nothing but good things to say about the hotel. For dinner we had the hotels rib eye steak and mashed potato's with grilled asparagus. As an appetizer we had the garden salad and the El Capitan salad both very good. The restaurant split our 14% rib eye for us with a small charge of $2.50 for extra mashed potato's which was well worth it. We were traveling from California to Georgia and are very grateful that hotels like Van Horn even allow more than 2 dogs. We LOVE our pups and traveling with then can become very challenging when some places have a two dog maximum.

This hotel is new but still has system issues. We faced the same problem twice. We booked it on the way to California, but the city had a power outage and the hotel didn’t have a generator, so we had to go to El Paso instead. On the way back, we booked here again and found out the system wasn’t working, even the elevator. Check-in was super slow, and the girl at the desk, who was mostly on her phone, wasn’t very helpful.

My husband and I had a great night sleep. Quite and clean rooms. Thanknl you for a great night sleep.