Urumqi Hotels with Wi-Fi

This was an excellent hotel with superb services. The staff, in particular was very helpful in arranging drives to various interesting sites. The lady called Sophia spoke excellent English which made life easy for foreigners. The only thing I would recommend is that they make an effort to clean the carpets more thoroughly.

I stayed in this old five-star hotel. Although the facilities are a bit retro, the service is really great! As soon as I entered the hotel, I felt a strong warm atmosphere. The room is spacious and bright, and the cleaning work is very good, making people feel very comfortable. What touched me most was that the hotel also prepared a loving fruit plate. The breakfast was rich and varied, with many of my favorite foods. It really reflects the care and thoughtfulness for the guests everywhere. I strongly recommend it to everyone, especially those who like retro style. This is definitely a good choice!

It's Hilton and I hardly found staff who can speak English. I felt like I was cheated. I paid for 2 big twin bedroom and I got one big and one regular roomsize. As i wanted spacious room, I was willing to pay more, but the duty manager at the time that I checked in said the other room seemed small, because it's a different floor plan. So I told them that I'm an interior designer, so I know what is big and small or even the manager could come and inspect the rooms with me. . After that they allow me to change the room. There're varieties of food for breakfast.

This is the fourth time I have stayed here, and every time I have a new experience. This time I was also very satisfied with the accommodation experience. I arrived in the middle of the night and the front desk staff warmly received me and professionally solved some problems with the house. It was a very good experience. I would like to make a special note that after the stay, Sister Song, the waiter on the 15th floor, saw our family travel and immediately sent us dried fruits and yogurt. During the stay, my family's clothes were torn, and she also kindly helped to sew clothes. It was like returning home. Thumbs up for Sister Song's enthusiastic service👍 It fully reflects the hotel's high-quality management and thoughtful service concept from the front desk to the cleaning! ! !

Great service from the start to the end. Bella at the front desk helped us with checking in and getting settled. Every member of staff was friendly and wanting to help. Great location for the hotel, the bar does a good cocktail and the pool/ gym are at a high standard. It was such a pleasure to stay there that we have booked to come again in a week’s time!

The service was particularly good, and the front desk supervisor Guzalnur was very enthusiastic and took the initiative to help. I was on a business trip and exceeded the business standard room. Unexpectedly, I upgraded to a suite for free, and the check-in experience was very good. The room was clean, comfortable, and the area was also large. The environment was in the city center, opposite People's Square. As my phone number was foreign, I couldn't order takeout, so Guzalnur helped me book takeout. He was very careful, and most importantly, he could exchange foreign currency, which was very convenient. Recommended, recommended, recommended.

The hotel's hardware facilities are average, and the room is equipped with drinks. It is worth mentioning that the service staff are of high quality, especially when the airport control delayed the flight, Manager Chen Yizhen helped to solve the problem. Thank you very much. The child was very happy to receive the model airplane, and it was a very satisfactory experience. I will choose to stay next time.

Facilities: Although it is an old hotel, the hardware should be maintained more carefully. Service: The front desk lady and brother are very good, smiling all the time. Suggestions: The breakfast staff held toothpicks in their mouths to collect the plates, and their noises were much louder than those of the guests... There are too few breakfast varieties... Hope it can be improved. Five stars are given to the front desk lady and brother, and the lobby security sister!!!

The hotel is quite satisfactory and meets the standards of the old five-star hotel. The hygiene and breakfast are all good, and the bedding is comfortable. As long as you don't require a modern style, you won't step into the pit. The little beauty at the front desk is also very good. We arrived late, and there were no adjacent rooms for two rooms. Seeing that we had elderly people who needed care, she actively helped us coordinate adjacent rooms. Thank you very much. I forgot to ask your name, I'm really sorry. Finally, let's talk about the shortcomings. I don't know why the door of the hotel lobby was not allowed to go up. It rained heavily in Urumqi on the day of arrival. After parking, I walked to the lobby in the rain. It was too embarrassing. The key is that there are elderly people. It's unacceptable to get wet in the rain. I also reported this to the front desk lady on the same day and got a timely response. Early the next morning, the front desk handled the extension of stay. The lady said that the lobby manager happened to be there. After reacting, I talked to the lobby manager, but I was very disappointed. This fat male lobby manager was extremely arrogant and rude. He looked down on people and didn't care at all. In the end, I guess he was helpless and said thank you with his back teeth. Sure enough, the iron block blocking the road was not removed until check-out. Finally, the concierge of this hotel is useless. It rained on the first day and the car could not go up. They would have given me an umbrella. On the second day, I needed to move something from the car to the room and needed the concierge's cart. There was no one in the concierge department. I asked the front desk and was told that they were not working and would have to wait for ten minutes. I said I didn't need help and just needed to get off the car. They told me that I could push it myself. I pushed the cart to move things. When I came back, the concierge had already started working. I pushed a big cart by myself, and the concierge just watched. It would have been fine if they didn't help push it, but they didn't even help open the door. Finally, to sum up, the five-star facilities are put up by a makeshift team.

Xiaosa is willing to provide all kinds of help, the breakfast is rich, with many varieties, cost-effective, and the facilities are very user-friendly! It is very considerate to receive Xiaosa's weather forecast reminder every morning. Choosing a comfortable hotel is extremely important. I recommend this hotel. It is next to Wanda Plaza. It is very convenient for shopping and eating. The room is clean, tidy, bright and hygienic. The room is separated from wet and dry, has a bathtub, and has good lighting. The location of the hotel is highly recommended when you come out for travel. As soon as you enter, you will see a lot of ethnic costumes, some ethnic hats, and musical instruments, which are very beautiful. You can You can wear it or take photos, and when ordering takeout, you can have food delivered to your room by a robot. It is efficient. The sunshine Tianshan tapestry and gorgeous snow lotus lanterns in the hotel lobby are integrated with each other.