Guest Reviews of Hantang Hotel (Urumqi High speed Railway Station Branch)
9.4/10
Outstanding
1023 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.3
Service9.3
Cleanliness9.4
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All reviews(1023)
Positive reviews(1002)
Reviews with photos/video(204)
Awesome amenities(135)
Delicious breakfast(95)
Easy to get around(86)
Friendly front desk staff(83)
Classy environment(72)
Close to train station(67)
Perfect for business trips(31)
Well designed(16)
Negative reviews(21)
Triplehappy
Deluxe Family Room
Stayed in Jul 2024
Family
7 review
9.5/10
Amazing
Posted on Aug 8, 2024
We stayed 3 days in the family room. It was huge and looked like the pictures. There is a 24h convenience store downstairs.
The train station is 15min walk away, and we could see the station from our room. Looking for the exit may take some time, as the back gate is not always open.
There are eateries and shops at the train station.
Response from Property: 尊敬的賓客,您好,非常感謝您對我們的支持與信任!我們將繼續秉承用心做事、細心服務的服務理念,讓您在涵唐酒店的居停感受到家一般的温暖。酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境。您的滿意就是我們的追求,期待您能再次光臨檢閲我們的進步,祝您及家人朋友春風萬里,萬事順遂!
Yaroslav2494
Business Queen Room
Stayed in Nov 2023
Couple
46 review
7.5/10
Posted on Dec 16, 2023
The hotel looks impressive, the pictures are exactly like the room itself, service is good. The view from the window looks nice. Definitely worth the price.
Response from Property: Hello dear guest! Thank you for your recognition of us. We have always been committed to providing guests with satisfactory and surprising services. Serving you makes me happy. Every surprise and touch from you is the driving force and direction for us to move forward. We hope that our services can eliminate your fatigue when you are away from home. We will continue to work hard to make every time you come home full of surprises, warmth and perfection. I sincerely look forward to seeing you again. I wish you a happy smile and a happy life!
Risten Yu
Elegant Queen Room
Stayed in Feb 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 11, 2024
The hotel is very cozy and clean. Conveniently locate not far from railway station , within walking distance.
Response from Property: Dear guest, first of all, thank you for your compliment. It is the hotel's greatest honor to receive your affirmation! Hantang has always been committed to providing every guest with a comfortable stay environment and meticulous and thoughtful service. We are very happy that our efforts have been recognized by you. Seeing the satisfied smiles of our guests is the biggest reward after all our hard work! We sincerely look forward to your visit again!
Guest User
Elegant Queen Room
Stayed in Oct 2023
Couple
5 review
9.5/10
Amazing
Posted on Nov 30, 2023
We were so delighted with our stay at Hantang Hotel. The staff were excellent, so polite, kind and helpful, especially as we speak no Chinese. Our room was delightful, we especially enjoyed the view of the city at night, all the facilities were first rate: gorgeous comfortable bed, lovely lighting, fabulous and spotless bathroom, the welcome fruit and snacks were a lovely surprise, and the delicious breakfast far surpassed our expectations. Thank you to everyone who made our stay - our first two nights ever in China - so very pleasant and comfortable. We will certainly return if we ever visit Urumqi again, and highly recommend Hantang Hotel to all visitors!
Response from Property: Thank you for your feedback and support. We are so pleasure to meet you at HanTang Hotel. We hope you have a wonderful experience and feeling in our hotel, serving you will also bring us new growth and progress. We are looking forward to meet you as soon as possible at next time, we are eager to bring you special experience. Have a nice vacation in China.
Sittikorn Vongvanij
Elegant Queen Room
Stayed in Dec 2022
Solo traveler
22 review
8.5/10
Very Good
Posted on Jan 30, 2023
Everything is good but reception just don't know about passport....
Response from Property: Dear guest,Greetings from HAN TANG HOTEL. Thank you for your stay and support. Due to the requirements of relevant departments, foreign guests should check in with a valid visa and a seal of the Chinese port of entry. We have kept you waiting during Check in cause the lack of the seal on your passport. Front desk reported to the relevant departments and dealt with it in a timely manner. Thank you for your valuable comments. The greatest satisfaction of guests is the ultimate goal of us. We are trying to do better and better. Thank you again for taking the time to leave your comments. Sincerely welcome your next stay. Thanks!
Guest User
Business Queen Room
Stayed in Oct 2023
Traveling with friends
3 review
7.0/10
Posted on Nov 24, 2023
Th hotel is so good..
Response from Property: Hantang is committed to providing efficient and high-quality services to every guest. Being recognized and praised by you is the goal we Hantang people strive to pursue. We will continue to update and improve our service quality and look forward to working with you next time. Meet each other, wish you a happy life and smooth work!
Guest User
Elegant Queen Room
Stayed in Mar 2023
Business traveler
1 review
6.5/10
Posted on Apr 22, 2023
Quite good the room was nice, new and clean
Response from Property: Hello dear guest! Thank you for staying at Hantang Hotel Urumqi and for your support and love for the hotel. We will work hard to correct your valuable suggestions. The greatest satisfaction of guests is the ultimate goal of all hotel staff. We will strive to do a better job. Thank you again for taking the time to leave a review. All hotel staff sincerely welcome your next visit! Thanks!
Naonayangzia
Deluxe Family Room
Stayed in Jun 2023
Family
7 review
10/10
Outstanding
Posted on Sep 22, 2023
Nice 666
Response from Property: 您的好評就是對我們最大的鼓勵,您的意見就是我們最大的動力!感謝您一如既往對我們的支持,我們會繼續全心全意的為您服務!世界因愛而美麗,涵唐因您而精彩。
Devinhaha
Elegant Queen Room
Stayed in Apr 2025
Business traveler
47 review
10/10
Outstanding
Posted on May 18, 2025
All in all, it was solved quite well. There were some unpleasant things, such as garbage in the room when I first checked in, welcome fruit not delivered, etc., but they were all solved and breakfast was delivered. I used to stay here often, but I haven't stayed here for a long time. The service staff has also changed, and the service is still poor. The reason I gave it five stars is that I hope it will get better and better in the future.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay in our hotel and sharing your experience! ❤️We are honored to know that you recognize the hotel environment and service. Creating a comfortable and warm living experience for guests is the direction we always strive for. Your encouragement is our driving force. I look forward to meeting you next time, and we will continue to bring you the warmth of "going home" with a clean and tidy environment, thoughtful service and details. 🌹I wish you a happy life and look forward to seeing you again!
Guest User
Elegant Queen Room
Stayed in Mar 2025
Business traveler
9 review
2.0/10
Posted on Apr 19, 2025
The hotel service is very average. I called the front desk for a long time but no one answered. Then the front desk told me that it was broken. The hygiene and room area did not match the room. This is the worst hotel I have encountered in recent years. No one, not recommended
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing to stay in our hotel and for your valuable comments on our services. We are deeply sorry for your poor experience during your stay and have checked the problem as soon as possible. Now we explain the situation to you: After verification, the room phone failed to respond in time due to a sudden line failure during your stay. We are sorry that we failed to properly solve this problem for you on site. At present, the equipment has been fully overhauled, and the emergency linkage mechanism between the front desk and the housekeeping department has been strengthened to ensure that similar situations do not occur again. The hotel always regards hygiene standards as the core of service. The situation you feedback has attracted our great attention. The relevant rooms have been thoroughly reviewed and deeply cleaned, and all room descriptions have been re-verified. The matching degree of actual configuration. If you have any doubts about the room type when booking, please feel free to contact customer service for confirmation in advance. Your feedback is our motivation for improvement. As an apology, we sincerely invite you to contact the hotel when you stay next time. We will upgrade the room type for free and give you special service benefits. We look forward to providing you with a brand new experience. Thank you again for your supervision and correction. We will continue to optimize the service details and live up to the trust of every guest. I wish you a happy life!
Anonymous User
Deluxe Queen Room
Stayed in Mar 2025
Other
3 review
10/10
Outstanding
Posted on Apr 14, 2025
The hotel environment is very good and the stay is very comfortable. I will choose this hotel to stay next time👍👍👍
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay in our hotel and sharing your experience! ❤️We are honored to know that you recognize the hotel environment and service. Creating a comfortable and warm living experience for guests is the direction we always strive for. Your encouragement is our driving force. I look forward to meeting you next time, and we will continue to bring you the warmth of "going home" with a clean and tidy environment, thoughtful service and details. 🌹I wish you a happy life and look forward to seeing you again!
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 21, 2025
The front desk staff Xiao Guo and Xiao Man provided good service and upgraded my room. I will stay here again next time. It's very heartwarming.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your high score review. Your support and encouragement are the greatest motivation for us to move forward. Han Tang Hotel strives to continuously create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Han Tang Hotel looks forward to seeing you again
Denghuowennuanmeiyicheng
Elegant Queen Room
Stayed in Dec 2024
Family
27 review
10/10
Outstanding
Posted on Jan 21, 2025
I chose this hotel again. First, it gave my little ones a warm experience when I stayed in the family room during the May Day holiday. Second, it is close to the Urumqi High-speed Railway Station. On a sunny day, you can reach the station by foot just after getting off the train. It is also not far from the People's Park where children can experience ice and snow fun and the Hongshan Park where older children can experience the unique scenery. It is especially convenient to go to the Autonomous Region Museum that I have been thinking about for a long time. It provides a convenient experience for me who don't know where to take my children around the Spring Festival. The hotel presents a typical Chinese flavor in terms of design and layout, especially the warm "opening ceremony" at the entrance hall, which brings the atmosphere of the upcoming Spring Festival to its fullest. Children are always attracted by the programs on TV, while adults are warmed by the hotel's thoughtful welcome gift - through the electric curtains, you can overlook the night walkers busy under the snow lotus street lights under the night sky. It is also a good choice to lean on the sofa and watch the children immersed in the holiday programs: the temperature from the room to the toilet is moderate, the toiletries are lightly fresh, and the fire protection facilities are in place. When washing up in the morning, I found that the dressing mirror was so clean that it could be used as another TV👓. When reminiscing about the freshness of the national musical instruments in the museum, it is hard not to think of the convenience of the hotel again. Unfortunately, it is said that it is also close to the International Grand Bazaar and the Spring Festival Temple Fair. Due to time constraints, I didn't have time to experience it😭
Original TextTranslated by Google
6/20
Response from Property: ❤️酒店距離機場僅有7-8公里,距離烏魯木齊高鐵站800米❤️:您好!非常非常感謝您的點評!烏魯木齊市涵唐酒店毗鄰烏魯木齊市經開萬達,旁邊就是烏魯木齊火車站,對您出行十分便利,酒店設施齊全,公共區域寬敞舒適,也可在房間一隅安靜的享受旅行時光。能得到您的讚許我們深感榮幸,同時我們更有動力繼續前行,希望能有更多為您服務的機會,祝您生活愉快,開心快樂每一天,期待您的下次光臨.
Guest User
Elegant Queen Room
Stayed in Mar 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 20, 2025
There is fruit in the evening and the service is very good
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay in our hotel and taking the time to share your experience! It is our honor to bring comfort and pleasure to your journey (🌹). Your recognition of our service and environment is the greatest encouragement to our team. We have been committed to creating a home-away-from-home experience for every guest. We look forward to welcoming you again in the near future. We wish you a happy life and a good mood during your journey!
Anonymous User
Deluxe Queen Room
Stayed in Dec 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 15, 2025
The room was very comfortable and clean. There was a fruit plate for check-in. The front desk staff were very patient and the check-in was very skillful and quick. It was a very comfortable stay with my friends. I will choose this hotel again next time.
Original TextTranslated by Google
Response from Property: ❤️The hotel is only 7-8 kilometers away from the airport and 800 meters away from Urumqi High-speed Railway Station❤️: Hello! Thank you very much for your review! Urumqi Han Tang Hotel is adjacent to Urumqi Economic Development Wanda and next to Urumqi Railway Station. It is very convenient for your travel. The hotel has complete facilities and spacious and comfortable public areas. You can also enjoy your travel time quietly in a corner of the room. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you. I wish you a happy life and happiness every day. I look forward to your next visit.