UB City Hotel

This is not a 4 star hotel. It's a 1 star hotel. All staffs are rude from receptionist to manager. They don't care about customer's opinion or feedback. Don't waste your money to stay here. You will regret it. Trust me. I'm saving your day. Have a nice stay during your travel of Mongolia.

When we arrived they directed us to a Twin rather than the Superior King we booked. They did not inform us they had switched rooms on us - they just decided to do that. I went downstairs to clarify and they falsely claimed that I hadn't confirmed. I pointed out to them the confirmation letter. They brought us to a King. They stated that the room we booked was under construction. I continued to insist on the Superior King with the fireplace which we booked for our anniversary. They told us that now there were none available. They offered us a free stay the next night but we informed them that today was our anniversary and we had a babysitter for our two young kids only that night. After half an hour I suggested a substantial discount instead. After an hour I said to just give us the standard King and we would resolve these issues the next day. Our anniversary and one night away together was spoiled because at that point it was 10 PM. It was far too late to call down to reception and ask them how to get the TV working, since they didn't give us instruction at the time. The fitted sheet was improperly installed and kept coming off all night. We could never figure out how to turn on the light switches on the bed. We couldn't turn on the AC and the room was so hot we had to open the window. The hot water was sometimes on and sometimes off. The bathtub fixtures were coming off the wall (pictured). There was a huge amount of standing water after taking a shower because it leaks out the side. It's impossible to turn the shower off and the tub on. There were loud people yelling in the hallway until 2 AM. The walls were so thin that we were woken up by talking at 730 AM. This rather defeats the purpose of a hotel as a place to sleep. We were so disgusted we checked out early. After waiting for an hour for the manager who spoke English, we were then informed that there were actually no room with a fireplace, despite it clearly showing up on the website and our booking. The website continues to show this fireplace a few days later. As we were checking out they contacted our Booking agency and falsely claimed that we had cancelled in an attempt to forego a review. The breakfast was decent. The bed was soft and comfortable. The room was clean. After everything they gave us a 10% discount.