Hotels Near ZOOMAT in Tuxtla Gutierrez

My husband and I stayed at the Fiesta Inn For 13 days. We were there for a family graduation and family visits in Tuxtla. We 1st want to acknowledge excellent customer service by a few employees. Don't get me wrong everyone was great but these particular employees stood out on their customer service. Asahi Gomez in room service, Joel waiter in restaurant , our lady who cleaned our room and the woman chef who came out to speak with customers. These employees should be highly acknowledged by fiesta inn as having excellent customer service and we thank them for everything making our stay there very special. We can't say enough about the hotel it was clean modern and comfortable. The food in the restaurant to us was excellent and every single thing we ate was great. We definitely give this a 5 star and we'll be back as soon as we can. One more thing the hotel is located in the center of a mall. You have tons of shopping and stores and a Cinemax , food anything you want in the mall and it was very entertaining.

The rooms are not appropriate for a family. They are the size of a single bedroom and it is incredibly difficult to even walk through the room. Cockroaches were present at our arrival, which prompted us to leave and seek to stay somewhere else. Very supportive and understanding staff, but misleading in their explanations of “double rooms” which are just two individual bunk beds.

There is no hot water in the rooms, and they don't warn you until you are half-bath you realize, the receptionists without the ability to give solutions, they commented that I saw another room of other people to bath there The hotel was very comfortable and the hotel was very comfortable and very comfortable. It is not 3 stars, it is a bad place because the hotel is beautiful, the bad administration.

The hotel is super well located two squares from the Marimba Park and half squares from the main Avenue, the attention of its reception staff is very pleasant, the Wi-Fi is excellent and the hot water is wonderful, The breakfast you give is limited but with very good taste, I really recommend them.

IHG should be ashamed to have this hotel in their portfolio. It is definitely not up to the standard of a regular Express. The rooms while they appear to be fairly recently refreshed the building is clearly old. The shower had no curtain and the room filled with water as one showers. The rooms are on the clean side but they have a rank odor of either humidity or sweat or a combination. We could not wait to leave The beds on the plus side are quite comfortable. The hotel website refers to being in the historic center where you can admire the buildings. Do not get your hope up - this is no San Miguel or Zacatecas! I guess I'm too used to visiting truly historic cities Also you can enjoy getting your morning coffee as you stare at the dirty dishes - see photo

Creo que ya le hace falta una buena remodelación a las instalaciones.. el desayuno si estuvo rico y son generosos con sus porciones ..!

Excellent and very good location

We had a lovely stay for a few nights, our bed was comfy, the room was clean and spacious and the shower was great! We enjoyed the breakfast, there was free parking available and the gym was great too! Only improvement I would say is to have friendly staff at the reception who could communicate in English a little and netflix available on the tv. The man at breakfast was so helpful!

Overall a not so satisfactory stay without any frills. There is no fridge in the rooms which even far cheaper hotels provide in Tuxtla nor is there any noise isolation. The sheets smelled really nicely and it looked inviting. Looked! I found a spider,very small and 2 ants crawling unimpressed over my bed but I evacuated them gently.I guess their maintenance isn't existent and it shows. Nor is pest control. Glad the scorpions and serpents avoided me...just joking.maybe...The housekeeper was yelling around at 8 am. Fortunately I was already awake. The building is really old with another huge building next to this one. Bed factory I am normally fleeing from...The view was terrible at a wall although being diamond elite ihg. So this was their upgrade? I got my reasons I don't frequent holiday inns much. And I was right again. The safety box was dying the moment I tried to closed it,so they actually changed the whole thing instead of changing the batteries (we don't have batteries) ... the guy to,d me literally he wasn't feeling like being sent over to the mall buying new ones so he returned with a new safety box later. What a hotel! The rest wasn't much better...it's like traveling back to 1975, apparently nothing ever changed there since then. The restaurant looked awful with its lights that would be more appropriate for lighting up an airport hangar or an international border crossing than a place where you eat but ok... their strange waiters that got so much more to do on their cellphones than caring for guests. No tip for you! There are hotels that shoul ho torn and flattened just to make space for an exciting new parking lot. Would I return to this one? Definitely never !